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Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.1 out of 5 stars
stars
786 ratings771 reviews
  1. 5 stars66% (519)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star11% (83)

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Showing 1-10 of 771 reviews
Sep 7, 2025
Reviewer name: TeeTeenie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Amazing Sound AND Features

I received Sony - WH-1000XM4 Wireless Noise-Canceling Headphones as a gift from my father-in-law. I'd been researching brands and models for months and finally asked for advice from someone more knowledgeable than me. My father-in-law decided he'd just buy me the same ones he bought for himself. The sound quality is phenomenal and the features included are fantastic. Super comfortable, durable and decent color selection. I love them!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi TeeTeenie, Thank you for your incredible 5-star review! We're very glad to hear that you love your Sony WH-1000XM4 headphones and that your father-in-law's expert recommendation was such a success. It's wonderful to know that you're enjoying the phenomenal sound quality and fantastic features. We designed these headphones to be both comfortable and durable, so it's rewarding to hear that they are hitting the mark for you. Thank you for choosing Sony! Best regards, Dominick

Aug 28, 2025
Reviewer name: LZ New Hampshire
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Amazing

After hours of research, I decided on the Sony WH-1000XM4. I was traveling and I needed something noise canceling. Everything is top notch for me with this headset. The fit is great. The sound is amazing. Truly noise canceling. I have recently started listening to audio books before drifting off to sleep. Even laying on a pillow the comfort is better than I could have asked for.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi LZ New Hampshire! It brings us great satisfaction to hear your WH-1000XM4 has made your travels and nightly listening so comfortable! These headphones use clever noise canceling technology that blocks out background noise, making it easier to focus on your music, books or just unwind anywhere. Thank you for choosing Sony! Best regards, Estefany

Aug 29, 2025
Reviewer name: Paris
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The sound and the noise canceling is very high-quality very comfortable to wear, especially when my wife is watching something different on TV. I can watch something without disturbing her. I use my headphones, mostly with my 13 inch iPad. The only issue I notice is sometimes it turns itself off and I’m not sure why it does that. Maybe there’s something in settings that I’m not familiar with.

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hi Paris,<br /><br />Thank you for your review! We&#39;re glad you&#39;re enjoying the sound and comfort of your headphones. Regarding them turning off, this is likely due to the &#34;Automatic Power Off&#34; feature. Please check the Sony Headphones Connect app, as you can adjust or disable this setting there.<br /><br />Thanks for choosing Sony.<br /><br />Best regards,<br />Eliab

Aug 2, 2025
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

excellent audio quality, has ear pressure adjustment feature in the app that helps with relieve on ear pressure, battery is very long lasting. Pretty sure XM6 is better since it is the newer version, but this one is reasonable priced!

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hi Anonymous, <br /><br />We are delighted to hear you&#39;re enjoying your WH-1000XM4 headphones, and we appreciate your 5-star rating! It&#39;s fantastic to know that you&#39;re experiencing excellent audio quality and benefiting from the ear pressure adjustment feature in the Sony | Sound Connect app – we designed that specifically to enhance comfort during extended listening. We&#39;re also glad the long-lasting battery is serving you well.<br /><br />Thanks for choosing Sony, have an amazing day! <br />DiegoV

Jul 4, 2025
Reviewer name: WilSmart
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The best headphones ever had!

I honestly had high expectations for this product and was amazed to discover they were far exceeded in every respect. The materials, construction, and finish are some of the best I've seen. The sound is clean and clear, and it's highly customizable via the app on your phone or with your favorite equalizer. They're extremely comfortable.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi WilSmart, thank you so much for sharing your experience with the WH-1000XM4. We feel privileged to know that they exceeded your high expectations in every way. It's fantastic to know you appreciate the quality of the materials, construction, and finish. We're especially glad the clean, clear sound and customizable audio features are enhancing your listening experience. Comfort is always a priority for us, so your feedback means a lot. Thanks again for taking the time to share your thoughts—it truly inspires us to keep delivering products that meet and exceed expectations. Enjoy your music! Gus, Sony North America Customer Support

Oct 9, 2025
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Best sound with flaws

Let me cut to the chase. Doesn't fit great. Loose when wore. Slides down when you tilt your head. Sound quality when taking calls is awesome. People on the other side of the call can hear your background noise. But they hear you very clear. Battery lasts upto 3 weeks of office calls.

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hi NanRoss,<br /><br />We appreciate your detailed feedback on the WH-1000XM4. It’s fantastic you&#39;re getting awesome call clarity and three weeks of battery life! We sincerely apologize for the loose fit and the amount of background noise being picked up by the mic. For the noise, please check the Sony | Headphones Connect app and try lowering the Sidetone setting, which controls how much external sound the mic allows in. For the fit, ensure the headband is adjusted to the smallest setting; a simple headband cushion can sometimes help prevent slipping. If the noise issue persists, please contact us directly at https://www.sony.com/contact for personalized support.<br /><br />Thanks for choosing Sony.<br /><br />Best regards,<br />Eliab

Sep 7, 2025
Reviewer name: Steven
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

had problems pairing with my Sony TV and Samsung phone could not use both devices at the same time so I had to get a refund and go to Target to get the XM5s which work just fine too bad Walmart doesn't carry them in store I would have bought them there

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
Sep 28, 2025
Reviewer name: a
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Poor craftsman’s ship

I bought them for my husband. They were dead in the box when we opened it, so an immediate charge was necessary to even turn them on and they wouldn’t turn on while they were charging. After about 2 1/2 days of usage he was convinced that they were nothing like what he expected. We have a pair of Sony SRS-XB343’s that are pretty tough to beat ( as a pair, through Music Center). At the same time we were trying to figure out why it had to be charged again so soon. It might have been on, without ANC on, for no more than 24 hours. Needless to say, the disappointment ended as I plugged it in and the charging port melted. So if you asked me would I buy them again- absolutely not. He loves music too much to put him through that again. He reluctantly popped his buds back in and said, “. At least we know for sure now because we tried them ourselves.” (Himself really, I just had to laugh through it…😇☀️)

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Thank you for sharing your detailed and unfortunately disappointing experience with the WH-1000XM4 headphones. We sincerely apologize that you and your husband encountered a dead-on-arrival unit, unexpected battery issues, and, most seriously, a melting charging port. This is absolutely not the quality or performance we intend for any of our products, especially our flagship headphones.<br /><br />We understand your frustration, and we take the issue with the charging port very seriously as it represents a significant safety and quality failure.<br /><br />We want to assure you that your experience with this specific unit is highly unusual and not reflective of the quality standards of the WH-1000XM4 or the loyalty you&#39;ve shown with your existing SRS-XB343 speakers.<br /><br />Please email us at safetysupport&#64;am.sony.com. Once we have your contact information we can arrange your product to be evaluated. We are dedicated to ensuring your husband is able to enjoy his music with a reliable and safe Sony product.<br /><br />Thank you again for bringing this to our attention.<br /><br />Best regards, Gus, Sony Social Media Team

May 18, 2025
Reviewer name: csbm
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Unreliable performance, returning after short use

I used the headphones for a couple of days and faced a few issues that prevented me from using them conveniently, so I am returning them. First, the positives: - The sound quality is good (not outstanding but on par with competitors). - They are comfortable, though a bit tight – you can get a headache after using them for a couple of hours. - The mobile app has a pretty good design and is easy to use. So, in general, if not for the issues I describe below, this would be a really good product that I would like to continue using. Now, the negatives: - Bluetooth connectivity is not stable – sometimes the headphones disconnect from source devices (they can also randomly disconnect and reconnect). This happened to me several times a day, which has never occurred with other ANC headphones I have used over the last eight years. - Sometimes the headphones just turn off on their own (Automatic Power Off is disabled). - Latency – most of the time it is okay, and you will not really notice it, but occasionally it spikes to nearly 2 seconds, which makes the headphones basically unusable, especially for watching videos. It seems to fix itself by turning the headphones off and on again, but such a user experience is really inconvenient. - (The biggest issue) Pitch drift, which happened several times – at some point, the headphones start lowering the pitch of the audio (everything sounds a couple of steps lower, as if a pitch shifter effect is applied in real time). This also seems to fix after turning the headphones off and on (just reconnecting to the source device doesn't help), but I personally find this completely unacceptable. I did some research online before returning the headphones, hoping there might be ways to fix these issues, but unfortunately that's not the case. Other people complain about similar problems, and there is no workaround except turning them off and on or resetting them. It is quite sad, because as I mentioned, I would like to keep using them, but these issues are a clear deal-breaker for me. PS I believe the hardware is probably solid, but the buggy software/firmware makes the headphones perform very poorly (I was using the latest available version, 2.9.0).

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi csbm, Thank you for taking the time to share such a detailed review of your experience with the WH-1000XM4 headphones. We're truly sorry to hear that you encountered these significant issues and we understand your frustration, especially given the positive aspects you highlighted. This is certainly not the experience we intend for our customers and we recognize how disruptive these issues can be to everyday use. While you've already returned the headphones, please know that we take all feedback seriously. We truly regret that these issues prevented you from continuing to enjoy what you identified as a generally good product. We hope you'll consider giving Sony another chance in the future. Thank you for considering Sony products and for letting us know about this issue. Sincerely, Stephanie

Jun 10, 2025
Reviewer name: daniel
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Sonys weren't as good as the soundcore!

Accidently ruined my soundcore headphones I bought at Walmart! I was very happy with the sound and noise cancellation! However I had seen all the great reviews on these Sony earphones so I decided it would be better to get these sonys instead of another pair of the soundcore.well the sound wasn't quite as good as the soundcore with these sonys!! Also the noise cancellation wasn't quite as good! I was amazed the sonys were supposed to be better but this wasn't the case! Also the sonys were giving me a case of nausea when wearing them for too long! For the price of the sonys it's not worth it.i returned them and got another pair of the soundcore headphones for $130 less!!!!

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hi Daniel, we sincerely apologize that your experience with the WH-1000XM4 headphones fell short of your expectations. We understand your disappointment when a product doesn&#39;t deliver the superior performance you anticipate, particularly when comparing them to headphones you previously enjoyed.<br />We&#39;re truly sorry to learn that you found the sound quality and noise cancellation of the WH-1000XM4 to be less effective than your previous headphones. It&#39;s also concerning to hear that wearing our headphones caused you discomfort. We take all feedback regarding comfort and user experience very seriously.<br />We understand your decision to return them and purchase another pair of headphones.<br /><br />Thank you for considering Sony products and we hope to have the opportunity to restore your confidence in our brand.<br />Sincerely,<br />Estefany