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Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.1 out of 5 stars
stars784 ratings769 reviews
  1. 5 stars66% (517)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star11% (83)

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Showing 1-10 of 769 reviews
Jun 6, 2026
Anonymous
5 out of 5 stars review

Verified Purchase

I've Had This For 5+ Years...

I still love 'em. I don't like going out of my way to post reviews, but it's been 5 years time now, so this is worthy of recognition. Brilliant wireless headphones! I love the durability, casing (both), and overall capability of ANC. Sometimes the auto-switching modes gets annoying and there are some finnicky connection issues with iOS. However, even with newer devices (iOS), I have found this connects fine with occasional BT troubleshooting. The pushed-for Sony app has a lot left to be desired, but the headphones themselves have served me well. The easy access features are convenient: swiping can be inconsistent at times, but there is a setting to adjust for that. Also, the *included* airplane connector is a huge boon. I love sony for this. This was the precursor to my audiophile days, but even then, I enjoy these a lot from the listening exp. to general usage. I haven't considered other headphones since, because these have withstood the test of time and are beloved for good reason.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Dec 5, 2025
Anakin M
5 out of 5 stars review

Verified Purchase

Easily the best headphones for Audiophiles

I bought this years ago and have tried many other headphones and earbuds since, and nothing has compared to these. The sound quality alone puts it in a category above the rest but the noise cancellation solidifies that it's in a league of its own.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Sep 7, 2025
TeeTeenie
5 out of 5 stars review

Verified Purchase

Amazing Sound AND Features

I received Sony - WH-1000XM4 Wireless Noise-Canceling Headphones as a gift from my father-in-law. I'd been researching brands and models for months and finally asked for advice from someone more knowledgeable than me. My father-in-law decided he'd just buy me the same ones he bought for himself. The sound quality is phenomenal and the features included are fantastic. Super comfortable, durable and decent color selection. I love them!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi TeeTeenie, Thank you for your incredible 5-star review! We're very glad to hear that you love your Sony WH-1000XM4 headphones and that your father-in-law's expert recommendation was such a success. It's wonderful to know that you're enjoying the phenomenal sound quality and fantastic features. We designed these headphones to be both comfortable and durable, so it's rewarding to hear that they are hitting the mark for you. Thank you for choosing Sony! Best regards, Dominick

Aug 29, 2025
Paris
5 out of 5 stars review

Verified Purchase

The sound and the noise canceling is very high-quality very comfortable to wear, especially when my wife is watching something different on TV. I can watch something without disturbing her. I use my headphones, mostly with my 13 inch iPad. The only issue I notice is sometimes it turns itself off and I’m not sure why it does that. Maybe there’s something in settings that I’m not familiar with.

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hi Paris,<br /><br />Thank you for your review! We&#39;re glad you&#39;re enjoying the sound and comfort of your headphones. Regarding them turning off, this is likely due to the &#34;Automatic Power Off&#34; feature. Please check the Sony Headphones Connect app, as you can adjust or disable this setting there.<br /><br />Thanks for choosing Sony.<br /><br />Best regards,<br />Eliab

Aug 28, 2025
LZ New Hampshire
5 out of 5 stars review

Verified Purchase

Amazing

After hours of research, I decided on the Sony WH-1000XM4. I was traveling and I needed something noise canceling. Everything is top notch for me with this headset. The fit is great. The sound is amazing. Truly noise canceling. I have recently started listening to audio books before drifting off to sleep. Even laying on a pillow the comfort is better than I could have asked for.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi LZ New Hampshire! It brings us great satisfaction to hear your WH-1000XM4 has made your travels and nightly listening so comfortable! These headphones use clever noise canceling technology that blocks out background noise, making it easier to focus on your music, books or just unwind anywhere. Thank you for choosing Sony! Best regards, Estefany

Nov 11, 2025
JessibelleAM
5 out of 5 stars review

Verified Purchase

Love that you can switch between NC & Ambient !!

Absolutely love these headphones they're amazing for noise cancellation and the fact that I can switch from noise cancellation to turning on ambient sound for when I'm riding my scooter or walking or biking so I can still hear what's going on around me but then I can also choose to my noise cancellation turned on if I feel like just listen to music the sound is amazing and I love that I can download the app and adjust the settings to exactly the way I like them so any makes the best headphones!!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi JessibelleAM! Thank you so much for sharing your feedback with us. It is fantastic to know how much you appreciate the WH-1000XM4 headphones. We're really happy to hear that the seamless switch between noise cancellation and ambient sound modes fits perfectly with your active lifestyle. The ability to customize your listening experience through the app truly sets these headphones apart, offering you control and exceptional sound quality wherever you go. We appreciate you choosing Sony! Best regards, Estefany

Oct 9, 2025
Anonymous
4 out of 5 stars review

Verified Purchase

Best sound with flaws

Let me cut to the chase. Doesn't fit great. Loose when wore. Slides down when you tilt your head. Sound quality when taking calls is awesome. People on the other side of the call can hear your background noise. But they hear you very clear. Battery lasts upto 3 weeks of office calls.

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hi NanRoss,<br /><br />We appreciate your detailed feedback on the WH-1000XM4. It’s fantastic you&#39;re getting awesome call clarity and three weeks of battery life! We sincerely apologize for the loose fit and the amount of background noise being picked up by the mic. For the noise, please check the Sony | Headphones Connect app and try lowering the Sidetone setting, which controls how much external sound the mic allows in. For the fit, ensure the headband is adjusted to the smallest setting; a simple headband cushion can sometimes help prevent slipping. If the noise issue persists, please contact us directly at https://www.sony.com/contact for personalized support.<br /><br />Thanks for choosing Sony.<br /><br />Best regards,<br />Eliab

Sep 7, 2025
Steven
2 out of 5 stars review

Verified Purchase

had problems pairing with my Sony TV and Samsung phone could not use both devices at the same time so I had to get a refund and go to Target to get the XM5s which work just fine too bad Walmart doesn't carry them in store I would have bought them there

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
Oct 5, 2020
LP87
2 out of 5 stars review

Verified Purchase

Good sound but charging system to be improved

Sound is great and design ensure a good stability inside the hear The 3 buds allow you to find the one that will feat you Blue tooth synchronization is easy Case is necessary to load the headphone. The case was working well 2,5 month, but unfortunately it does not work anymore. This is the only weakness of the product, there is no back up to charge the headphone.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Sep 28, 2025
a
1 out of 5 stars review

Verified Purchase

Poor craftsman’s ship

I bought them for my husband. They were dead in the box when we opened it, so an immediate charge was necessary to even turn them on and they wouldn’t turn on while they were charging. After about 2 1/2 days of usage he was convinced that they were nothing like what he expected. We have a pair of Sony SRS-XB343’s that are pretty tough to beat ( as a pair, through Music Center). At the same time we were trying to figure out why it had to be charged again so soon. It might have been on, without ANC on, for no more than 24 hours. Needless to say, the disappointment ended as I plugged it in and the charging port melted. So if you asked me would I buy them again- absolutely not. He loves music too much to put him through that again. He reluctantly popped his buds back in and said, “. At least we know for sure now because we tried them ourselves.” (Himself really, I just had to laugh through it…😇☀️)

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Thank you for sharing your detailed and unfortunately disappointing experience with the WH-1000XM4 headphones. We sincerely apologize that you and your husband encountered a dead-on-arrival unit, unexpected battery issues, and, most seriously, a melting charging port. This is absolutely not the quality or performance we intend for any of our products, especially our flagship headphones.<br /><br />We understand your frustration, and we take the issue with the charging port very seriously as it represents a significant safety and quality failure.<br /><br />We want to assure you that your experience with this specific unit is highly unusual and not reflective of the quality standards of the WH-1000XM4 or the loyalty you&#39;ve shown with your existing SRS-XB343 speakers.<br /><br />Please email us at safetysupport&#64;am.sony.com. Once we have your contact information we can arrange your product to be evaluated. We are dedicated to ensuring your husband is able to enjoy his music with a reliable and safe Sony product.<br /><br />Thank you again for bringing this to our attention.<br /><br />Best regards, Gus, Sony Social Media Team