Hi Paris,<br /><br />Thank you for your review! We&#39;re glad you&#39;re enjoying the sound and comfort of your headphones. Regarding them turning off, this is likely due to the &#34;Automatic Power Off&#34; feature. Please check the Sony Headphones Connect app, as you can adjust or disable this setting there.<br /><br />Thanks for choosing Sony.<br /><br />Best regards,<br />Eliab

Hi LZ New Hampshire! It brings us great satisfaction to hear your WH-1000XM4 has made your travels and nightly listening so comfortable! These headphones use clever noise canceling technology that blocks out background noise, making it easier to focus on your music, books or just unwind anywhere. Thank you for choosing Sony! Best regards, Estefany

Hi TeeTeenie, Thank you for your incredible 5-star review! We're very glad to hear that you love your Sony WH-1000XM4 headphones and that your father-in-law's expert recommendation was such a success. It's wonderful to know that you're enjoying the phenomenal sound quality and fantastic features. We designed these headphones to be both comfortable and durable, so it's rewarding to hear that they are hitting the mark for you. Thank you for choosing Sony! Best regards, Dominick

Hi Anonymous, <br /><br />We are delighted to hear you&#39;re enjoying your WH-1000XM4 headphones, and we appreciate your 5-star rating! It&#39;s fantastic to know that you&#39;re experiencing excellent audio quality and benefiting from the ear pressure adjustment feature in the Sony | Sound Connect app – we designed that specifically to enhance comfort during extended listening. We&#39;re also glad the long-lasting battery is serving you well.<br /><br />Thanks for choosing Sony, have an amazing day! <br />DiegoV

Hi WilSmart, thank you so much for sharing your experience with the WH-1000XM4. We feel privileged to know that they exceeded your high expectations in every way. It's fantastic to know you appreciate the quality of the materials, construction, and finish. We're especially glad the clean, clear sound and customizable audio features are enhancing your listening experience. Comfort is always a priority for us, so your feedback means a lot. Thanks again for taking the time to share your thoughts—it truly inspires us to keep delivering products that meet and exceed expectations. Enjoy your music! Gus, Sony North America Customer Support

Hi NanRoss,<br /><br />We appreciate your detailed feedback on the WH-1000XM4. It’s fantastic you&#39;re getting awesome call clarity and three weeks of battery life! We sincerely apologize for the loose fit and the amount of background noise being picked up by the mic. For the noise, please check the Sony | Headphones Connect app and try lowering the Sidetone setting, which controls how much external sound the mic allows in. For the fit, ensure the headband is adjusted to the smallest setting; a simple headband cushion can sometimes help prevent slipping. If the noise issue persists, please contact us directly at https://www.sony.com/contact for personalized support.<br /><br />Thanks for choosing Sony.<br /><br />Best regards,<br />Eliab

Hi Icantusemynickname, we sincerely apologize for the frustration you've experienced with your WH-1000XM4 headphones. We understand your concerns about the number of features and the difficulty in finding clear, concise instructions for their use. We regret that this has negatively impacted your experience. Please know that we are taking your feedback seriously. We recognize the importance of providing user-friendly instructions that don't overwhelm our customers and your comments will be invaluable as we work on future product improvements and documentation. Thank you for being a valued Sony customer and for bringing this to our attention. We truly appreciate your honesty. Sincerely, Estefany

Thank you for sharing your detailed and unfortunately disappointing experience with the WH-1000XM4 headphones. We sincerely apologize that you and your husband encountered a dead-on-arrival unit, unexpected battery issues, and, most seriously, a melting charging port. This is absolutely not the quality or performance we intend for any of our products, especially our flagship headphones.<br /><br />We understand your frustration, and we take the issue with the charging port very seriously as it represents a significant safety and quality failure.<br /><br />We want to assure you that your experience with this specific unit is highly unusual and not reflective of the quality standards of the WH-1000XM4 or the loyalty you&#39;ve shown with your existing SRS-XB343 speakers.<br /><br />Please email us at safetysupport&#64;am.sony.com. Once we have your contact information we can arrange your product to be evaluated. We are dedicated to ensuring your husband is able to enjoy his music with a reliable and safe Sony product.<br /><br />Thank you again for bringing this to our attention.<br /><br />Best regards, Gus, Sony Social Media Team

Hi Daniel, we sincerely apologize that your experience with the WH-1000XM4 headphones fell short of your expectations. We understand your disappointment when a product doesn&#39;t deliver the superior performance you anticipate, particularly when comparing them to headphones you previously enjoyed.<br />We&#39;re truly sorry to learn that you found the sound quality and noise cancellation of the WH-1000XM4 to be less effective than your previous headphones. It&#39;s also concerning to hear that wearing our headphones caused you discomfort. We take all feedback regarding comfort and user experience very seriously.<br />We understand your decision to return them and purchase another pair of headphones.<br /><br />Thank you for considering Sony products and we hope to have the opportunity to restore your confidence in our brand.<br />Sincerely,<br />Estefany