Hello Shirl,<br /><br />Thank you for choosing Sony!<br /><br />It brings us great joy to hear that your son appreciates the WH-1000XM4 headphones and has chosen to purchase a second pair. We are pleased to know that the first pair performed well despite the accidental damage, underscoring their quality and reliability. Thank you for taking the time to share your feedback.<br /><br />Best regards,<br />-Fred

Hi there, we&#39;re sorry to hear that your WH-1000XM4 headphones didn&#39;t stay securely on during your gym workout and we appreciate you sharing that feedback with us. It&#39;s great to know you were happy with the sound quality, though!<br /><br />For your workouts, we recommend adjusting your headband to the snugest comfortable fit. Even a minor adjustment can significantly enhance how securely the headphones sit on your head. Additionally, consider using third-party sweat-resistant earpad covers. These covers can provide extra grip against your skin, ensuring the headphones stay in place during your movements while also safeguarding the original earpads from sweat.<br />We hope this helps!<br /><br />Thanks for considering Sony products and for your feedback.<br />Best regards,<br />Estefany

Hello there,<br /><br />Thank you for choosing Sony!<br /><br />It’s fantastic to know that you find the WH-1000XM4 headphones excellent and that they&#39;ve become your go-to choice for flights! We&#39;re excited that connecting to all your devices has been straightforward and that the noise canceling makes such a difference. Knowing they remain comfortable, especially compared to earbuds, means a lot to us. Thank you for sharing your experience; we hope your WH-1000XM4 headphones continue to bring comfort and outstanding sound wherever you travel!<br /><br />Best regards,<br />-Fred

Hello there, Thank you for choosing Sony. We sincerely apologize for the challenges you're facing while trying to connect your iPhone 15 Pro Max via Bluetooth. To successfully establish a connection with any device, we suggest activating pairing mode on your headset. Begin by turning on the headset, then press and hold the power button for about 5 seconds to manually enter pairing mode. You will see the blue indicator light flash twice in quick succession, and a voice prompt will announce "Pairing." At this point, you should be able to connect via Bluetooth without any issues. We’re sharing this link so you can follow the detailed steps: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534731.html?search=pairing Best regards, -Fred

Hi Darryl, we&#39;re excited to hear that the Sony WH-1000XM4 headphones have exceeded your expectations, especially after comparing them to the newer models. It&#39;s truly a testament to their enduring quality and performance. We&#39;re particularly happy that you&#39;re finding the bass stronger and the build quality to be superior, making them a lot more enjoyable for your listening experience. Thanks so much for taking the time to share your glowing 5-star review and for choosing Sony! Regards, -Dominick

Thank you for your incredible review, Potecool! We are absolutely thrilled to hear that your WH-1000XM4 headphones are giving you the best experience and the best audio quality! It’s a fantastic compliment that you feel our sound quality surpasses the competition. We engineered these headphones to deliver premium, rich, and detailed audio, and your feedback is a wonderful validation of that effort. Thank you again for choosing Sony for your superior listening experience! Best regards, Gus, Sony North America Customer Support

Hi Neuk, It brings us great satisfaction to hear that you can wear your WH-1000XM4 headphones for a long time without discomfort! We specifically designed them for that all-day comfort, so your feedback means a lot to us. Thanks you for choosing Sony and enjoy your music! Regards, Dominick