Hi Dustyn<br /><br />Thank you for considering Sony products.<br /><br />We appreciate you bringing this to our attention. We&#39;re sorry to hear about the sound quality issue you&#39;re experiencing with your WH-1000XM4 headphones. This isn&#39;t the experience we want for our customers, and we&#39;re ready to help.<br /><br />To get started on a solution, please email our support team at socialsupport&#64;am.sony.com with the following information:<br /><br />- Name:<br />- Walmart Username:<br />- Model Number:<br />- Description of the Issue:<br />- Telephone Number:<br /><br />We appreciate your patience and look forward to resolving this for you.<br /><br />Best regards, <br />-Fred

Hi Karen!<br />It&#39;s a true pleasure to hear that you&#39;re so happy with your WH-1000XM4 headphones! <br />We&#39;re so glad that the high-quality sound and comfortable fit are making your air travel a perfect experience. <br /><br />Thanks for choosing Sony!<br />Best regards,<br />Estefany

Hi Ells,<br />Thanks so much for your feedback! We are thrilled to hear that the WH-1000XM4 headphones have stood out as the best you’ve had so far.<br /><br />These headphones are packed with industry-leading noise cancellation, exceptional sound quality, and smart features like adaptive sound control and long battery life to keep you immersed in your music wherever you go. <br /><br />We truly appreciate you choosing Sony!<br />Best regards,<br />Estefany

Hi Eric!<br />We appreciate your 5-star review! It&#39;s great to hear that you&#39;re enjoying the audio quality and noise cancellation feature on the headphones.<br /><br />Thank you for choosing Sony!<br />Best regards,<br />Estefany

Hi Tanvir, thanks for the feedback!<br />It is great to hear that you find the WH-1000XM4 headphones to be a good value. We&#39;re happy that you feel they were a worthwhile investment.<br /><br />With industry-leading noise cancellation and a long-lasting battery, these headphones are designed to give you a truly immersive listening experience.<br /><br />Thank you for choosing Sony!<br />Best regards,<br />Estefany

Hi rhymas! Thank you so much for your detailed review about the Sony WH-1000XM4 Wireless headphones! These headphones provide high-resolution audio, delivering clear and crisp sound with a well-balanced output, and not to mention their superior noise-cancellation capabilities. When it comes to comfort those headphones features a lightweight and comfortable over-ear design with soft ear cups, allowing for extended use without discomfort. We hope you keep enjoying them. Remember that we are open to any feedback to make improvements and satisficed our customer needs. Thank you for choosing Sony! Regards. -Ismael

Hi Fordt! Thank you for your positive feedback on the WH-1000XM5 headphones! It makes us really happy to hear that they are the best headphones you've ever had. Regarding the issue you mentioned, where the headphones stop playing music when you receive a notification, this is related to the "Speak-to-Chat" feature. This feature can be handy but might cause interruptions in noisy environments. You can deactivate/activate it by holding the touchpad with two fingers. If the problem persists, please contact us at socialsupport@am.sony.com, providing your name, username, model number, a description of the issue, and your telephone number. We are here to assist you further. Thank you for choosing Sony! Gus, Sony North America Customer Support

Hi Fraya, thank you so much for your fantastic review! We&#39;re elated to hear that you&#39;re enjoying your new Sony - WH1000XM4 headphones, from the sound quality and comfort to the seamless performance. It&#39;s great to know you feel they were a worthwhile investment. Enjoy your listening experience, and thanks again for choosing Sony! Regards, -Dominick