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Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.2 out of 5 stars
stars780 ratings765 reviews
  1. 5 stars66% (515)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star10% (81)

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Showing 31-40 of 765 reviews
Oct 6, 2025
Shirl
5 out of 5 stars review

Verified Purchase

Great!

My son loves these. This is his second pair. (1st ones he broke by accident. Did not have to do with the quality.)

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hello Shirl,<br /><br />Thank you for choosing Sony!<br /><br />It brings us great joy to hear that your son appreciates the WH-1000XM4 headphones and has chosen to purchase a second pair. We are pleased to know that the first pair performed well despite the accidental damage, underscoring their quality and reliability. Thank you for taking the time to share your feedback.<br /><br />Best regards,<br />-Fred

Jul 31, 2025
WalmartCustomer
3 out of 5 stars review

Verified Purchase

I needed the item to use in the gym and it would not stay on. Otherwise they sounded good. Just not snug enough for a workout.

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hi there, we&#39;re sorry to hear that your WH-1000XM4 headphones didn&#39;t stay securely on during your gym workout and we appreciate you sharing that feedback with us. It&#39;s great to know you were happy with the sound quality, though!<br /><br />For your workouts, we recommend adjusting your headband to the snugest comfortable fit. Even a minor adjustment can significantly enhance how securely the headphones sit on your head. Additionally, consider using third-party sweat-resistant earpad covers. These covers can provide extra grip against your skin, ensuring the headphones stay in place during your movements while also safeguarding the original earpads from sweat.<br />We hope this helps!<br /><br />Thanks for considering Sony products and for your feedback.<br />Best regards,<br />Estefany

Mar 9, 2021
la pioche
4 out of 5 stars review

Verified Purchase

The mids are not so good but the bass and the fit

The mids are not so good and the noise canceling needs a lot of improvements but the base and the fit are amazing

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Dec 30, 2025
Ian787
1 out of 5 stars review

Verified Purchase

Poor

There is an abnormal sound from my headphones. When I walk, I feel something shaking inside them. I even only used it for a month and charged it once

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Jul 20, 2025
Maureen
5 out of 5 stars review

Verified Purchase

Great headphones

These are excellent and I’ve used them many times on flights. Easy to connect to all of your devices. Great for noise canceling. They also don’t hurt your ears at all like earbuds do.

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hello there,<br /><br />Thank you for choosing Sony!<br /><br />It’s fantastic to know that you find the WH-1000XM4 headphones excellent and that they&#39;ve become your go-to choice for flights! We&#39;re excited that connecting to all your devices has been straightforward and that the noise canceling makes such a difference. Knowing they remain comfortable, especially compared to earbuds, means a lot to us. Thank you for sharing your experience; we hope your WH-1000XM4 headphones continue to bring comfort and outstanding sound wherever you travel!<br /><br />Best regards,<br />-Fred

Apr 16, 2025
TeeTee71
1 out of 5 stars review

Verified Purchase

Not Compatible w/ Newer I-Phone

I selected these headphones to use while I take my daily walks. I was so happy to receive them today only to be totally disappointed because I can’t get them to pair with my IPhone 15 Pro Max

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hello there, Thank you for choosing Sony. We sincerely apologize for the challenges you're facing while trying to connect your iPhone 15 Pro Max via Bluetooth. To successfully establish a connection with any device, we suggest activating pairing mode on your headset. Begin by turning on the headset, then press and hold the power button for about 5 seconds to manually enter pairing mode. You will see the blue indicator light flash twice in quick succession, and a voice prompt will announce "Pairing." At this point, you should be able to connect via Bluetooth without any issues. We’re sharing this link so you can follow the detailed steps: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534731.html?search=pairing Best regards, -Fred

Jul 8, 2025
WalmartCustomer
5 out of 5 stars review

Verified Purchase

at first I was skeptical because I listened to the MX5 in the MX6 that makes four seems to be better than both of them stronger and bass stronger and build quality and a lot more enjoyable I love them

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hi Darryl, we&#39;re excited to hear that the Sony WH-1000XM4 headphones have exceeded your expectations, especially after comparing them to the newer models. It&#39;s truly a testament to their enduring quality and performance. We&#39;re particularly happy that you&#39;re finding the bass stronger and the build quality to be superior, making them a lot more enjoyable for your listening experience. Thanks so much for taking the time to share your glowing 5-star review and for choosing Sony! Regards, -Dominick

Mar 6, 2026
Joshuasan
5 out of 5 stars review

Verified Purchase

Amazing

Best purchase of my life. The cups show their age but the sound is still wonderful. Good job Sony.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Oct 27, 2025
Potecool
5 out of 5 stars review

Verified Purchase

The Best experience

The best experience. The audio quality is the best one. Better than apple headphones or airpods

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Thank you for your incredible review, Potecool! We are absolutely thrilled to hear that your WH-1000XM4 headphones are giving you the best experience and the best audio quality! It’s a fantastic compliment that you feel our sound quality surpasses the competition. We engineered these headphones to deliver premium, rich, and detailed audio, and your feedback is a wonderful validation of that effort. Thank you again for choosing Sony for your superior listening experience! Best regards, Gus, Sony North America Customer Support

Nov 7, 2025
Neuk
5 out of 5 stars review

Verified Purchase

XM4

really great headphones I can go for a long time wearing them without them feeling uncomfortable.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Neuk, It brings us great satisfaction to hear that you can wear your WH-1000XM4 headphones for a long time without discomfort! We specifically designed them for that all-day comfort, so your feedback means a lot to us. Thanks you for choosing Sony and enjoy your music! Regards, Dominick