Hi Dustyn<br /><br />Thank you for considering Sony products.<br /><br />We appreciate you bringing this to our attention. We&#39;re sorry to hear about the sound quality issue you&#39;re experiencing with your WH-1000XM4 headphones. This isn&#39;t the experience we want for our customers, and we&#39;re ready to help.<br /><br />To get started on a solution, please email our support team at socialsupport&#64;am.sony.com with the following information:<br /><br />- Name:<br />- Walmart Username:<br />- Model Number:<br />- Description of the Issue:<br />- Telephone Number:<br /><br />We appreciate your patience and look forward to resolving this for you.<br /><br />Best regards, <br />-Fred

Hi Tanvir, thanks for the feedback!<br />It is great to hear that you find the WH-1000XM4 headphones to be a good value. We&#39;re happy that you feel they were a worthwhile investment.<br /><br />With industry-leading noise cancellation and a long-lasting battery, these headphones are designed to give you a truly immersive listening experience.<br /><br />Thank you for choosing Sony!<br />Best regards,<br />Estefany

Hi Ells,<br />Thanks so much for your feedback! We are thrilled to hear that the WH-1000XM4 headphones have stood out as the best you’ve had so far.<br /><br />These headphones are packed with industry-leading noise cancellation, exceptional sound quality, and smart features like adaptive sound control and long battery life to keep you immersed in your music wherever you go. <br /><br />We truly appreciate you choosing Sony!<br />Best regards,<br />Estefany

Hi there! We are excited to hear that you were able to secure a great deal on your WH-1000XM4 headphones. We appreciate you letting us know you&#39;re happy with them! <br /><br />They’re built with features like a powerful Noise Canceling Processor for incredible quiet and a long-lasting battery so you can enjoy your audio for hours.<br /><br />Thank you for choosing Sony!<br />Best regards,<br />Estefany

Hi Karen!<br />It&#39;s a true pleasure to hear that you&#39;re so happy with your WH-1000XM4 headphones! <br />We&#39;re so glad that the high-quality sound and comfortable fit are making your air travel a perfect experience. <br /><br />Thanks for choosing Sony!<br />Best regards,<br />Estefany

Hi Eric!<br />We appreciate your 5-star review! It&#39;s great to hear that you&#39;re enjoying the audio quality and noise cancellation feature on the headphones.<br /><br />Thank you for choosing Sony!<br />Best regards,<br />Estefany

Thank you for sharing your feedback, Dan, and we&#39;re sorry to hear about the distortion you&#39;re experiencing when using your WH-1000XM4 headphones with your Samsung TV. This is certainly not the quality we intend for you to have.<br /><br />We&#39;re glad to hear that they work well with your iPhone, but we want to help you get the same great sound quality with all of your devices. We&#39;d like to investigate what might be causing the distortion with your TV.<br /><br />Please reach out to our customer support team with your product model details. They can help you troubleshoot the issue and find a solution. We&#39;re committed to making sure you have a great listening experience.<br /><br />https://us.esupport.sony.com/support/s/support-contact?category&#61;headphones<br /><br />Thanks for considering Sony.<br /><br />Best regards, <br />Gus <br />Sony Social Media Team

Thank you for sharing your feedback.<br /><br />We are so pleased to hear that you find the WH-1000XM4 headphones to be good. We are also sorry to hear that they cause discomfort after a short period of use. This is not the comfortable experience we aim to deliver, especially since these headphones were designed for extended listening sessions.<br /><br />We will be sure to share your comments about the fit with our product development team. Your feedback is valuable as we are always looking for ways to improve the comfort of our products.<br /><br />Thank you again for being a Sony customer.<br /><br />Best regards, Gus, Sony Social Media Team

Thank you for your fantastic review, Zencat! We are so pleased to hear that you are loving your WH-1000XM4 headphones and that they are providing both crispy sound with adequate bass. That balance is exactly what we strive for in the design of our premium wireless headphones! We appreciate you choosing Sony for your listening experience. Best regards, Gus, Sony North America Customer Support