Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones forMember photos









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Verified Purchase
Thank you
I needed noise canceling headphones to work at my noisy hub that would block out traffic noise but still allow me to hear if I needed to. But that wasn't the biggest hurdle in shopping, they also had to fit my head for long term wear. This was literally The Only Brand that hit all the marks! And while the need for sound to be great was lower on the list of necessities, these deliver excellent audio. Long battery life, great packaging for safe storage, and I've worn them for hours at a time with no headache or sore scalp or sweaty ears. They were a gift so price point wasn't an issue, but so far I feel they're worth every dime. Hopefully they last.
Hi ShinyMunki, Awesome! We are so glad to hear that you are enjoying your new headphones! Thank you so much for choosing Sony! -Carl
Verified Purchase
Great noise cancelling headphones.
The best noise cancellation. Great audio quality. The build quality is pretty good and so is the bass. Battery life is good, and it syncs perfectly with my iPhone thought I’ve heard it works better on Android devices. Very comfortable on my ears. And not heavy at all tho it does clamp good enough to mute outside sounds better. Overall a great choice for noise cancelling headphones.
Hi Felix, Thank you for your comprehensive review of the Sony WH-1000XM4 headphones. It's fantastic to hear your positive feedback on the noise cancellation, audio quality, build, and comfort. Your observation about the battery life and the headphones' compatibility across different phone platforms is insightful. Sony headphones perform well with both iPhones and Android devices. You may notice better sound quality on Android due to the LDAC codec, which iOS does not support as easily, enabling higher quality audio transmission. The clamping force you've noted is indeed a design choice that aids in better noise isolation, contributing to the overall noise-cancelling performance. This model remains a top pick for those seeking premium noise canceling headphones. Thank you for choosing Sony! -Jess
Verified Purchase
Great Product
These Headphones are great it has a wonderful range of sounds it’s good in the highs and lows the mid range sound is perfect. Now all that being said one of the best features of these headphones is the noise cancellation it’s not going to knock your socks off but it is good. If this is in your budget I completely recommend it if not there are plenty of other options on the market that will deliver same quality for a lower price.
Hi Brayden, <br /><br />Thanks for sharing your thoughts about our Sony headphones. We're glad you're enjoying the sound quality and noise cancellation. Your recommendation will definitely help others find the best fit for their budget. Appreciate your feedback! <br /><br />Thanks for choosing Sony!<br />Best regards,<br />- Stephanie
Verified Purchase
Best bang for your buck
I bought these right before I started my junior year of high school in 2023. All throughout then until now they have been nothing but the absolute greatest. The sound control app that lets you personally configure your own sound is an absolute marvel. Congrats, Sony! Unfortunately, the battery did fail on me but after heavy use during multiple hour long workout sessions it was expected. I will be purchasing another pair today. I recommend you do the same.
Hi stylebendernut, we're glad you like our industry-leading noise canceling headphones. We're sorry to hear about what happened to your old unit. We have our Support team that is always happy to assist. If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for trusting Sony! ~Earl
Verified Purchase
very cool!
i got these cause i like bulkier headphones and when they fit well on my head. i was surprised by the hi tech that comes with them tbh and you can customize them to yourself and how much noise you want them to cancel out which is nice when im out and about! i’d definitely recommend if you want total immersion into the music you listen to.
Verified Purchase
WH-1000XM4 The Good, The Bad and Ugly.
Good: Headphones are great with great sound compared to all headphones in the same category. Noise cancelling is one of the greatest. I have tested the noise cancelling in most crowded areas and it is one of the best. Battery life is one of the greatest I have seen so far. It is also very light weight so that you can wear it for a long time without any issues. Setting this is very easy with the sony app. The sony support is very attentive and very supportive. The Bad: If you are setting this up with multiple devices for example phone and laptop so that it can connect as soon as you switch the device it is very easy to do that but all the issues started happening after that. While connecting to the single device lets say phone if you start your laptop you will hear the message that "Second device connected" but after every 10-15 second it play the same message while you are listening the music on first device. It is so irritating and I found no solution, how to fix that. The Ugly: These headphones are not meant to be for Zoom conferencing, I had to exchange my first pair of headphones as I people were not able to hear me on the zoom calls. Also there was issues while calling to people over phone, Whenever I use to call people over phone the other party tells me that I am sounding like I am sitting very far from my phone.
Hello Piyush76, Thank you for your review. While we are pleased you are satisfied with the exceptional sound quality, industry-leading noise canceling function, lightweight & comfortable design, long-lasting battery life, ease of setup- especially when using the Sony Headphones Connect app, and outstanding Sony support, we are really sorry you are encountering an issue when using the multipoint connection function of our WH-1000XM4. We are also sorry if you are encountering an issue when using these headphones for Zoom & phone calls. For your issue when using the multipoint connection function, some of this problem happened if the headphones are not properly connected to your devices. Please refer to the following links for instructions on how to Connect the WH-1000XM4 headphones to two devices: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936 https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html For issues when using these headphones for video calling application, please refer to the following article to isolate and fix the problem: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089 For the call quality, this issue can be fixed by performing a firmware update as it Improves Bluetooth connection stability and Improves the hands-free calling quality of the headphones. You may refer to the following link for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613 If the issue persists, we recommend performing a resetting or initializing to refresh the content of the headset and see if it resolves the problem: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html If this does not help or you need more technical assistance, please email us at socialsupport@am.sony.com with the following details so we can best assist you. Name: Sony.com Username: Model Number: Issue: Telephone Number: We value you & your feedback, and thank you so much for choosing Sony. Sincerely, Romeo Sony Social Support
Verified Purchase
A bit expensive but 100% worth it
These headphones are extremely comfortable to wear. The sound is amazing, and the noise canceling is out of this world. My only complaints is that it is made of all plastic (which doesn't bother me too much but its a downside), And the touch controls will take you a minute to get used to
Hi DumbKrab, Thank you so much for the 5-stars review! We are really delighted to hear you are satisfied with the superb performance and features of our newest industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. We will have your feedback about the build noted as we always strive to make this a better experience. Thank you so much for choosing Sony! - Romeo
Verified Purchase
One among the best
Build quality and design: Sony strives in both. The used materials (plastic) are top-notch resulting in a premium look and durable feel. The design is clear and logical. These headphones sit on the head well. Comfort: The headphones are light and comfortable. The pads are soft and well-designed. I can wear these headphones for hours. Noise-canceling: Great noise canceling. That says it all. Battery life: The Sony claims 30 hours of battery life. I never had a chance to test the battery to these limits. Sound quality: In my opinion, the sound profile of these headphones puts too much emphasis on bass. As a result, the sound in the default Normal Mode feels muddy and unclear. The selected Bright Mode in smartphone app helps but does not cure that particular shortcoming. Phone calls quality: The microphone could be better. My phone calls sound muffled resulting in a feeling of separation from the other caller.
Verified Purchase
Excellent sound quality to pump ur workout.
Love the sound quality on the headphones, bass and noise reduction. Very snug and pads are soft. Just wish had a tighter fit, they tend to sleep of head when sweating or working out. Just wondering if they will resist within time to the sweat since there not made for this kind of activity.
Verified Purchase
Love them!
I got them for my birthday and they're worth all approximately 350 dollars! They're lightweight and comfortable and the battery life and quality are both outstanding. I loveeee them, 10/10 would recommend. They're good looking too, not bulky looking, they have a very clean, classy look to them. I wired them up to the headphone jack of my wireless xbox controller and had no trouble with them then. They come in a slick looking carrying case with space for the headphones and cord and charger/adapter for planes. I can not overstate how much I really love these headphones. The noise cancelling is pretty amazing to me. Makes focusing on studying muchhhh easier for me since I'm very sensitive to sound and noise distraction.
Hi Rette, We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Ralph