Hi rhymas! Thank you so much for your detailed review about the Sony WH-1000XM4 Wireless headphones! These headphones provide high-resolution audio, delivering clear and crisp sound with a well-balanced output, and not to mention their superior noise-cancellation capabilities. When it comes to comfort those headphones features a lightweight and comfortable over-ear design with soft ear cups, allowing for extended use without discomfort. We hope you keep enjoying them. Remember that we are open to any feedback to make improvements and satisficed our customer needs. Thank you for choosing Sony! Regards. -Ismael

Hi Fraya, thank you so much for your fantastic review! We're elated to hear that you're enjoying your new Sony - WH1000XM4 headphones, from the sound quality and comfort to the seamless performance. It's great to know you feel they were a worthwhile investment. Enjoy your listening experience, and thanks again for choosing Sony! Regards, -Dominick

Hi Anonymous, thank you so much for your amazing feedback. We're delighted to hear that you're loving the Sony - WH1000XM4 and that they're living to the experience you were hoping for. It's especially meaningful to know that the headphones and the Sony Headphones Connect App are making a positive difference for you. Your words mean a lot to us, and we appreciate you sharing how the product supports your needs. Thank you for choosing Sony! Best regards, -Dominick

Hi Fordt! Thank you for your positive feedback on the WH-1000XM5 headphones! It makes us really happy to hear that they are the best headphones you've ever had. Regarding the issue you mentioned, where the headphones stop playing music when you receive a notification, this is related to the "Speak-to-Chat" feature. This feature can be handy but might cause interruptions in noisy environments. You can deactivate/activate it by holding the touchpad with two fingers. If the problem persists, please contact us at socialsupport@am.sony.com, providing your name, username, model number, a description of the issue, and your telephone number. We are here to assist you further. Thank you for choosing Sony! Gus, Sony North America Customer Support

Hello WalmartCustomer,<br /><br />Thank you for your thoughtful review of the WH-1000XM4 headphones! We&#39;re so pleased to hear that you find them comfortable, lightweight, and appreciate the build quality, case, and especially the &#34;beautiful sound&#34; they deliver.<br /><br />We understand your feedback regarding the warmth on the ears, particularly during extended use. This can sometimes occur with over-ear headphones, especially with features like noise cancellation that create a sealed listening environment. We always strive to balance comfort with our cutting-edge audio technology, and we truly value your honest input as it helps us in our ongoing product development. <br /><br />We&#39;re delighted that, overall, you&#39;re enjoying your WH-1000XM4s!<br /><br />Thanks for choosing Sony.<br /><br />Sincerely,<br />Jenn | Sony Social Media Team.

Hi WalmartCustomer,<br /><br />Thank you so much for your continued support and for being a fan of the XM series! We&#39;re thrilled to hear you enjoyed the XM3 and decided to upgrade to the XM4. <br />The WH-1000XM4 offers you active noise cancellation, up to 30 hours of battery life and works with Google Assistant and Alexa.<br />We hope you continue to enjoy every moment with your new headphones!<br /><br />Thanks for choosing Sony!<br />- Stephanie

Hi Z, Amazing! You definitely made the right choice. We&#39;re so delighted to hear you are enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess

Hi stylebendernut, we're glad you like our industry-leading noise canceling headphones. We're sorry to hear about what happened to your old unit. We have our Support team that is always happy to assist. If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for trusting Sony! ~Earl