Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones forMember photos
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Verified Purchase
A bit expensive but 100% worth it
These headphones are extremely comfortable to wear. The sound is amazing, and the noise canceling is out of this world. My only complaints is that it is made of all plastic (which doesn't bother me too much but its a downside), And the touch controls will take you a minute to get used to
Hi DumbKrab, Thank you so much for the 5-stars review! We are really delighted to hear you are satisfied with the superb performance and features of our newest industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. We will have your feedback about the build noted as we always strive to make this a better experience. Thank you so much for choosing Sony! - Romeo
Verified Purchase
Amazed that it works with Linux' bluetooth!
My son recommended me this headset because one can hear speak when using social connectivity software like Slack, MS Teams, Skype, etc... Since my computer runs linux, I was a bit apprehensive about how well this would work. Although it is a bit tricky to configure properly. On the other hand, the dual connection feature is really helpful to configure the headset from the mobile app so that the 2nd connection from linux' bluetooth works properly. For example, conference calls w/ Slack require turning off "Speak to Chat" and leaving on "Ambient Sound Control" to hear oneself in the headset. I was most pleasantly surprised that the headset's touchpad for music control (stop, forward, backward) works with music software on Linux -- e.g., Spotify! If only there were support for 360 reality audio on linux; this would be the perfect headset. The noise cancelling capability of this headset is fantastic. While listening to music at a moderate volume, I couldn't hear a person talking to me less than 3 feet away! I had to put my right hand to the headset to listen to ambient sounds to hear this person talk!
Hi NicolasR, Awesome! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! David
Verified Purchase
Amazing
I really like them a lot my house is very loud at times even when no one is home and it cancels out those small noises and when watching videos or listening to music you really can’t hear people screaming for your attention you can also customize your headphone settings in the Sony app which is also cool but overall I like the headphones a lot!
Verified Purchase
Issues after 3 months of usage
I bought this 3 months ago and I’m starting to have issues. The control panel will let me raise and lower volume but won’t let me play or pause videos/music. On top of that the equalizer doesn’t work anymore too, I’ve tried changing it in many ways but it all sounds the same. I rested it, cleaned the sensor softly, tried changing all the setting in the headphone app but to no avail.
Hi Prince esco, This is not the experience that we want you to have. This isn't normally the case with the WH1000XM4. For issues with the control panel, you may refer to the troubleshooting steps on this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html Regarding the equalizer function, reinstalling the app may also help resolve the issue. If you tried resetting the headphones, initializing the XM4 may help resolve those issues. Refer to the steps below: -Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again. The headphones come with a 1-year manufacturer's warranty. If still not resolved, please contact our product support team through (https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones) or you can send an email with the below information to socialsupport@am.sony.com. Full Name: Sony.com Username: Telephone Number: Sony Headphones Model Number: Issue: Additional Information regarding your experience with the WH1000XM4. Sincerely, -Ralph Sony Social Support
Verified Purchase
Comfortable to wear but software needs tweaking
The noise cancellation is fantastic. They are very comfortable to wear for long periods of time. That being said - I connect mine to two devices simultaneously. The transfer across the devices is not good. There is a lot of disturbance/stutter even if the "Sound Quality Mode" is set appropriately.
Hi Skwork, While we are glad to hear that you are happy with the noise-cancelling feature and comfort of the WH-1000XM4 Headphones, we are sorry to hear that you are experiencing audio stutter on the headphones and you are having trouble with the multipoint connection. We'd love to troubleshoot the issues that you are having and make this a better experience for you. In the meantime, please follow these steps to troubleshoot the issues. First, please make sure that the headphones are up to date as this will improve the overall performance of the headphones. You may use the Headphones Connect app to update the WH-1000XM4 Headphones. For the audio, please make sure that the sound quality mode is set to “Priority on stable connection” mode. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions. -When there is a human body between the headset and the Bluetooth device In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications. -There is an obstacle, such as metal or a wall, between the headset and the Bluetooth device. In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc. -The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device. For details, refer to the operating instructions supplied with the transmitting device. -Because Bluetooth devices and wireless LAN (IEEE802.11b/g/n) use the same frequency band (2.4 GHz), microwave interference may occur and result in noise, audio dropouts, or communications being disabled if this headset is used near a wireless LAN device. In such a case, perform the following steps. -If this headset is used within 10 m (30 feet) of a wireless LAN device, turn off the wireless LAN device. -Use this headset and the Bluetooth device as near to each other as possible. -If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. For the multipoint connection, please make sure to download the Sony | Headphones Connect app on one of the devices and make sure it has the latest update. Both source devices must support Bluetooth capability. When pairing the headphones with any device, make sure to select WH-1000XM4, rather than LE_WH-1000XM4 on the source device. It may take up to one minute before WH-1000XM4 appears on the screen. For more information and troubleshooting steps on this, you may check our related article for multipoint connection on this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936 Should you need further assistance, please contact us for help. Please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Sony.com Username: Telephone Number: Model Number: Issue: Regards, Carl
Verified Purchase
Great sound but it won't pair with my iPod Touch
This headphones could not connect directly to my iPod and required me to install the Sound Connect app on my Galaxy S22 phone. It would then only work as the 2nd paired device and also required that I leave Bluetooth activated my phone, otherwise the connection to my iPod would drop.
Hi GTee, Thank you for the purchase! We're glad to hear that you like the sound quality of the headphones. It will only connect to device that supports A2DP Bluetooth profile. Please check the specifications of your device. Thank you for choosing Sony! -David
Verified Purchase
FANTASTIC PRODUCT
This product was an excellent purchase on sale. They are probably worth the normal retail price. I was originally looking at the Bose product with similar features. I left it in my cart 1 day too long. When I went to purchase the Bose, they were no longer on sale but this Sony product was. I have been very happy with them, and they actually have more features than the Bose product.
Verified Purchase
perfect for neurodivergent sensory problems
Both my gf and i have sensory issues, we caved and bought them and we haven't been able to exist without them, theyre not going to delete all sound but it will block a decent lot of sound, theyre genuinely worth every penny. unfortunately we only have one pair,but id love to get a second one.
Verified Purchase
These headphone are completely worth every cent.
The noise canceling feature is far superior than other headphones I’ve tried. The sound quality it amazing. Music doesn’t sound the same in the car anymore because the music in the headphones take the experience to a different level. I’d buy 20 of these if I had the money.
Awesome, Bree! Thanks for leaving us such a great review on the WH-1000XM4! We are really delighted to hear you're satisfied with the top-notch sound quality and incredible noise cancellation of your WH-1000XM4 Wireless Noise Cancelling Headphones. It sounds like we hit the mark with the WH-1000XM4! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
Verified Purchase
One among the best
Build quality and design: Sony strives in both. The used materials (plastic) are top-notch resulting in a premium look and durable feel. The design is clear and logical. These headphones sit on the head well. Comfort: The headphones are light and comfortable. The pads are soft and well-designed. I can wear these headphones for hours. Noise-canceling: Great noise canceling. That says it all. Battery life: The Sony claims 30 hours of battery life. I never had a chance to test the battery to these limits. Sound quality: In my opinion, the sound profile of these headphones puts too much emphasis on bass. As a result, the sound in the default Normal Mode feels muddy and unclear. The selected Bright Mode in smartphone app helps but does not cure that particular shortcoming. Phone calls quality: The microphone could be better. My phone calls sound muffled resulting in a feeling of separation from the other caller.