Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones forMember photos
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Verified Purchase
Noise cancellation Worked Well, Fragile...
These headphones worked as intended and I feel did a great job cancelling noise and worked great for music and online meetings for work which was my biggest use. However after two months they broke placing them on my head. No, I don't have a big head and I wasn't rough with them. They appear to have a weak spot in them. maybe they fixed this with the newer version. As you can see by the photo I had probably only put them on my head about 30 times.
Hi Oddball_Hero, While we're glad you like the amazing noise cancellation, great audio, and call quality of the WH-1000XM4, we're sorry to hear that it broke down after two months use. This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. Our WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. Please allow us to help you and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Sony.com Username: Telephone Number: Model Number: Additional Information regarding your experience with the WH-1000XM4 We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, Jess
Verified Purchase
Great Noise Cancelling Headset
I had purchased a cheaper type of noise cancelling headset and they wouldn't stay on. These Sony headsets worked great. Just took them on their first air trip and the noise reduction was wonderful. In fact, the noise filtering is so good, I was missing when the Flight Attendants wanted to get me a drink. Easy to charge, easy to use, and must importantly, they work great.
Hi SoCalifCarGuy, Thank you for the awesome review! We're thrilled you're enjoying the excellent noise cancelling feature, quick charging, ease of use, and overall performance of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Verified Purchase
Great while they safe and work!
I bought these a year and a half ago. I loved how they were comfortable and sounded until recently when they randomly started screeching this loud high pitch noise into my right ear! Honestly, I am very disappointed with this product quality given the high price tag. One thing is for them to break down, and another is to potentially damage someone's hearing. I will never recommend these to anyone and discourage anyone from buying them. You can find similar experiences on Reddit which means that this isn't an isolated event.
Hi there, Thank you for your review. While we are pleased that you love the incredible sound quality and comfortable fit design of our WH-1000XM4, we are really sorry if you are having noise issue with the right side of the headphones. This is definitely not the experience we wanted you to have on our premium headphones. If you haven't tried yet, please follow the troubleshooting steps on these links to refresh the content of your unit and see if it resolves the problem: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html And as a general recommendation, to ensure that you are getting the most out of your WH-1000XM4, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads If the persists or you may need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details so we can best assist you. Name: Sony.com Username: Model and Serial Number: Issue: Telephone Number: I hope this helps and thank you for choosing Sony. Sincerely, Romeo Sony Social Support
Verified Purchase
Great headphones for traveling
Honestly overall these headphones are great. The sound quality is amazing almost too good. After a period of time of just getting them my ears slightly hurt just because of how good the bass is, but can be easily adjusted. Great fit, very comfortable. Best over ear headphones for the price.
Hi Z, Amazing! You definitely made the right choice. We're so delighted to hear you are enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
Verified Purchase
They work amazing - but one ear is getting staticy
I bought them in Feb 2022 - they worked great all up until the last 2 trips I took. I only use them when I fly - as its the only time I need over the ear headphones. So total I probably used them around 30 times at an average of 2.5 hrs of use.. so VERY minimal use. and one of the ears has a lot of static when playing sound. it started off minimal but now its getting to the point where they are hard to use. hoping the warranty actually works out - since I got 1 month left. but we will see. updates to come when I find out.
Hi cxp3, We are sorry to hear about the issue that you are having with the WH-1000XM4 headphones. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode. If the issue still occurs, please try resetting and initializing the WH-1000XM4. To reset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html To initialize: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html May we contact you to help? If so, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Carl
Verified Purchase
Screeching noise when ANC active
Loved at first...but just over a year and I started getting this intermittent high-frequency screeching noise from the right ear cup...goes away when I turn ANC off... an internet search seems like I'm not the only one experiencing this issue. Since past warranty Sony was no help...for the price I would expect a little lee-way on a warranty for one year!?! I'm thinking of replacing but with my experience with the XM4 I thing I'll go with the Bose 700 v the XM5
Hi MikeC56, We appreciate your time in sharing this honest review. While we're glad you like most of the features, we regret to hear that you're hearing unwanted noise on your headphones. Please allow us to help you and turn this into a better experience. Make sure to update the firmware of the headphones by performing a software update (via the Sony Headphones Connect app) for optimum performance. Doing so may resolve the issue. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads You may hear noise (such as a creak, click, or static) through the WH-1000XM4 wireless headphones when traveling through tunnels, or other environments which air pressure changes easily, even if the noise canceling function is on. When the Noise Canceling function is set to ON, you may also hear a White noise (a small electrical noise with continuous static sound). If this occurs, temporarily turn off the noise canceling function on the Headphones Connect app. Also, please remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset and keep the headset away from a microwave oven, wireless LAN device, etc. We recommend performing the steps provided on the links below to refresh the content of your headphones. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please reach out to our product support team for further assistance. You can email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Jess
Verified Purchase
keeps disconnecting
loses signal %26 shuts off music player. player is 2 foot away from headphones. Disconnects at random rimes. usually 2-3 songs into listening session. NOT a phone/player issue. ALL other headphones work without this issue, including Dr Beats Pro, Studio 3, Skullcandy etc. Sony has had this issue with these for over 3 years (according to reviews when searching for "disconnecting issues.") Sony has not addressed the problem. I have most recent software (firmware) updates fot this product. It's a shame. I was a recording engineer for 20 years (in major Studio.) Sony was always reliable. These were the closest to a flat freq. curve. Even after "optimizing" for my ears, the before was a flat curve AND the after was a flat curve. I prefer a Flat curve output %26 then adjust to MY preferred EQ. These were the closest to True Audio (not tweaked with BASS or Vocal etc.) However, with the Disconnecting issue, these phones are Useless to me %26 will be returned. Maybe the 1000XM5's are better, but at $399 they are over priced, as are ALL wireless Noise Cancelling fones, including Dr Beats, Skullcandy, Bose etc. ALL others had issues with TRUE audio. Audio was "shaped" to sound "better." Not the True audio produced by the engineer. I know what that sounds like. I have had many original mixed final 2 track original masters in my hands (including all Beatle final disc masters with George Martin's original notes.) Quite a thrill for a Recording Engineer. These headphones are GOING BACK. Still on a search for a good pair of headphones.
Verified Purchase
Better than Bose
I needed a new pair of noise cancelling headphones to help with overstimulation. My last pair was Bose and initially I got a new model but it was horrible! I did more research and found a lot of good reviews about this product. Day one and it is already way superb to Bose. The noise cancellation is way better yet I can still hear the people I am talking to. I love the touch features instead of buttons.
Hi Peyc, Very nice! We're glad you like the industry leading noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, David
Verified Purchase
Topnotch Headphones
I purchased these headphones to use when watching TV due to some hearing loss problems. The fit is extremely comfortable %26 the sound quality is very good. The Sony Headphones App is great for use in adjusting sound performance, quality %26 volume. The fact that you can connect to two Bluetooth devices simultaneously is a major plus. Compared to a set of Yamaha headphones I recently returned due to discomfort %26 Bluetooth issues, the Sony Headphones are by far superior.
Hi LRW53, That's nice to hear! We're also glad that you like the comfort, sound quality, features, performance, and use of Headphones Connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Verified Purchase
WH-1000XM4 Don’t connect to me phone
I mainly use these headphone when I’m working on my laptop, and now they don’t want to connect to my phone. I turn off my BT from my laptop and try to connect the headphones through both setting and the Sony app. Can’t get it to connect at all. I’ve tried even connecting them with the wire and they still won’t connect. Very annoying.
Hi Mona20, Thank you for the review and we do apologize for the inconvenience. To isolate and resolve your issue, reset the headphones to factory default settings and try again. Here's the link on how to. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html We also recommend updating the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. If the situation does not improve, even after following these steps. Please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: -David