Hi Eddie666, Thanks for the 5-star rating! We're glad you like your new headphones . Enjoy and thanks for choosing Sony. -Craig

Hi Ellie1999, We're glad that you love the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating!

Hi Tyler, We're glad that you are satisfied with your shopping experience. You will also enjoy using the WH1000XM4. With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi Cisco1, We are thrilled to hear that our industry-leading noise cancelation headphones exceeded your expectation. WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. We appreciate your feedback. our continued support means so much to us. Thank you for trusting Sony! -Vincent 

Hi Shoptilludropmom, We regret to hear about the issue with the WH-1000XM4 Wireless Noise-Canceling Headphones. This is definitely not the experience we wanted you to have with our products. We apologize for the inconvenience. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. You can check the link below for your reference: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Case Number: Sony.com Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the WH1000XM4: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Jay

Hi SonyNava, thank you for your 5-Star review. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi Regina G, Fantastic! We're thrilled to hear that you love your WH-1000XM4 so much that you couldn't resist getting a second pair in silver. It's wonderful to know that you've been a loyal Sony audio fan for so many years, and we're glad our products have continued to meet your expectations. Thank you so much for sharing your awesome experience and thanks for trusting Sony! - Romeo

Hi Alzar777, we're glad you like our product. We're sorry to hear that you have issues with your Sony unit. Please make sure to enable the wearing detection using the Headphone Connect app. For the noise issues, please initialize the unit by following this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Thanks for choosing Sony. ~Earl

Hi Waylander, While we're glad to hear you like the comfortable fit and excellent sound quality of your new WH1000XM4 headphones, we regret to know that you're having some stuttering sound issue when connected with your receiver. Does the issue only occur when connected to your receiver? Have you tried pairing it on other devices? For now, please make sure that the firmware version of the headphones is up to date. Also, set the headphones Bluetooth Connection Mode to “Priority on stable connection” using the "Sony headphones connect app". If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Sam