Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones forMember photos
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Verified Purchase
Great sound, lacks control
First off let me say I love my Sony WH-1000XM4! I love the sound, the Noise Cancelling they provide and how loud they get but smooth the sound is without hurting my ears. But their biggest downfall is the control function on their earmuffs. The touch/tapping functions are just not accurate or great. I tend to listen when I'm in bed and about to fall asleep but then they annoyingly skip or do something I didn't want them to do. Honestly, this is my biggest gripe and annoyance with these headphones, I still recommend them cause their sound is amazing but they REALLY need to develop a better way to handle the controls. I suggest actual buttons. I have a pair of Jabra Elite Active 75t & I LOVE their controls. Their sound doesn't co.e close to these Sony headphones but they've mastered the controls.
Hi RICO2023, Thank you for your time writing this review. We really appreciate that you love the amazing sound quality, noise canceling features and comfortable fit of the WH1000XM4 headphones. However, we are sorry to hear some issues that you are experiencing when wearing the unit while sleeping or lying down on your bed. When you listen to music while wearing the headset on your ears, the headset will pause music playback automatically if the headset is removed. When the headset is worn again, the headset resumes music playback. It's totally possible to enjoy these headphones while lying down especially when wearing detection is off. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function). For more information about wearing the headphones, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following: Name: Sony.com Username: Telephone Number: Model Number: Issue: Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks again for purchasing SONY! - Kris
Verified Purchase
Great while they safe and work!
I bought these a year and a half ago. I loved how they were comfortable and sounded until recently when they randomly started screeching this loud high pitch noise into my right ear! Honestly, I am very disappointed with this product quality given the high price tag. One thing is for them to break down, and another is to potentially damage someone's hearing. I will never recommend these to anyone and discourage anyone from buying them. You can find similar experiences on Reddit which means that this isn't an isolated event.
Hi there, Thank you for your review. While we are pleased that you love the incredible sound quality and comfortable fit design of our WH-1000XM4, we are really sorry if you are having noise issue with the right side of the headphones. This is definitely not the experience we wanted you to have on our premium headphones. If you haven't tried yet, please follow the troubleshooting steps on these links to refresh the content of your unit and see if it resolves the problem: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html And as a general recommendation, to ensure that you are getting the most out of your WH-1000XM4, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads If the persists or you may need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details so we can best assist you. Name: Sony.com Username: Model and Serial Number: Issue: Telephone Number: I hope this helps and thank you for choosing Sony. Sincerely, Romeo Sony Social Support
Verified Purchase
WH-1000XM4 The Good, The Bad and Ugly.
Good: Headphones are great with great sound compared to all headphones in the same category. Noise cancelling is one of the greatest. I have tested the noise cancelling in most crowded areas and it is one of the best. Battery life is one of the greatest I have seen so far. It is also very light weight so that you can wear it for a long time without any issues. Setting this is very easy with the sony app. The sony support is very attentive and very supportive. The Bad: If you are setting this up with multiple devices for example phone and laptop so that it can connect as soon as you switch the device it is very easy to do that but all the issues started happening after that. While connecting to the single device lets say phone if you start your laptop you will hear the message that "Second device connected" but after every 10-15 second it play the same message while you are listening the music on first device. It is so irritating and I found no solution, how to fix that. The Ugly: These headphones are not meant to be for Zoom conferencing, I had to exchange my first pair of headphones as I people were not able to hear me on the zoom calls. Also there was issues while calling to people over phone, Whenever I use to call people over phone the other party tells me that I am sounding like I am sitting very far from my phone.
Hello Piyush76, Thank you for your review. While we are pleased you are satisfied with the exceptional sound quality, industry-leading noise canceling function, lightweight & comfortable design, long-lasting battery life, ease of setup- especially when using the Sony Headphones Connect app, and outstanding Sony support, we are really sorry you are encountering an issue when using the multipoint connection function of our WH-1000XM4. We are also sorry if you are encountering an issue when using these headphones for Zoom & phone calls. For your issue when using the multipoint connection function, some of this problem happened if the headphones are not properly connected to your devices. Please refer to the following links for instructions on how to Connect the WH-1000XM4 headphones to two devices: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936 https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html For issues when using these headphones for video calling application, please refer to the following article to isolate and fix the problem: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089 For the call quality, this issue can be fixed by performing a firmware update as it Improves Bluetooth connection stability and Improves the hands-free calling quality of the headphones. You may refer to the following link for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613 If the issue persists, we recommend performing a resetting or initializing to refresh the content of the headset and see if it resolves the problem: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html If this does not help or you need more technical assistance, please email us at socialsupport@am.sony.com with the following details so we can best assist you. Name: Sony.com Username: Model Number: Issue: Telephone Number: We value you & your feedback, and thank you so much for choosing Sony. Sincerely, Romeo Sony Social Support
Verified Purchase
Junk maybe mine was defect but $300 mistake
After telling myself buying a quality pair of headphones was worth $300 plus i did the research an for the price point an value (so i thought) i landed here sony xm4. First off it never speed charged at all. Which was 80-90° the reason i went there. Thought i was doing something wrong until about a month in it started to charge when an how long it felt like meaning i could plug it in for hours only to pick it up an have 10° batterie. Than i started to notice an electrical burning scent coming from somewhere in my office i could’t locate but weirdly i only noticed while wearing headphones huh. Well 3rd month in an i now see the plastic around the port had melted, you know they did run noticeably hot since day one i just thought that was the large mega $300 components at work idk. Needless to say i would have been much happier sticking with $20-$40 headphones that sound same to me may not have noise cancellation but generally last about a year an don’t mind when they break. Also the text talk feature is a major pain. The music constantly would stop at any noise i turn off feature an if the headset rubbed against my hood or jacket it would turn back on. Answering calls sucked too since it would ring i could answer or accept call with headset but to engage i would have to fumble to locate my phone to switch from iphone call to headset every time an at-least 50° of calls hung up before i got there. It was a constant annoying race each call an if i missed someone important i would be upset an to some it all up. Thats what this purchased left me $300 broker an upset. Im contacting sony “support” maybe i will update if possable
Hi Abraham, we are sorry to hear about the issues you've experience with the WH1000XM4. This is definitely not the news we'd like to hear from you. We'd love to know more details as to what happened or been discussed when you contacted our support. <br /><br />May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:<br /><br />Name:<br />Username:<br />Model Number:<br />Issue:<br />Telephone Number:<br /><br />Sincerely, <br />Erin
Verified Purchase
Noise Cancellation Has a Long Way to Go
These headphones are comfortable to wear. The audio quality is great. Great battery life and they charge very quickly. However, as the title says, I really had higher expectations for the noise cancellation. It was my main reason to buy these headphones.
Hi Afshin, While we're glad you like the comfortable fit, great sound quality, quick charging, and long-lasting battery life of the unit, we regret to hear that the noise canceling feature did not meet your expectations. <br /><br />If the effect of noise canceling is not sufficient, please try to follow the guidelines and troubleshooting steps below:<br /><br /> <br /><br />Make sure that the noise canceling function is turned on.<br /><br />Adjust the headset into a comfortable position.<br /><br />The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.<br /><br />Check that the Adaptive Sound Control is turned off.<br /><br />Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.<br /><br />If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:<br /><br />Name:<br />Username:<br />Model Number:<br />Issue:<br />Telephone Number: <br /> <br />Sincerely,<br />Sam
Verified Purchase
Excellent sound quality to pump ur workout.
Love the sound quality on the headphones, bass and noise reduction. Very snug and pads are soft. Just wish had a tighter fit, they tend to sleep of head when sweating or working out. Just wondering if they will resist within time to the sweat since there not made for this kind of activity.
Verified Purchase
Annoying metallic, rattling, or crackling noise
I bought this WH1000XM4 just for the work-from-home purpose. I hear a disturbing metallic, rattling, or crackling noise sound during Skype (audio) and Zoom (video) calls. Whenever someone is talking loud, it just irritates. I am not a music lover so I don't know about while playing music.
Verified Purchase
By far the best headphones I have ever owned
By far the best headphones I have ever owned! I'm so happy I purchased these headphones I will never buy another brand without first trying what Sony has after I purchased these I'm so happy with them I never take them off... Thanks Sony for the awesome product
Hi Eddie666, Thanks for the 5-star rating! We're glad you like your new headphones . Enjoy and thanks for choosing Sony. -Craig
Verified Purchase
Horrible Feedback After 1.5 Years of Use
They were great headphones while they lasted. Now they regularly have unbearably loud feedback noise in both ears. These have stat indoors at my work computer since I got them; they have been very well taken care of. I called support, and they would not replace them because the failure happened after one year. Do not expect these headphones to last!
Hi nickname88, This is not the experience that we want you to have. We would like to know more about what happened and review your file. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number: Sincerely, -Ralph
Verified Purchase
The highest quality sound, features, and build
These are hands down the best sounding and most comfortable headphones I have ever owned. The features they have are so nice. They truly are noise canceling. If you want to turn the noise canceling off, you can do that easily. Since I got mine, my son and husband loved them so much that they both went out and bought a set each. You can feel the quality build of these as soon as you hold them. I love them and highly recommend them.
Hi Sara, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin