Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones forMember photos
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Verified Purchase
Headphones did not work
I was so excited to receive my new Sony Headphones only to find out that they didn’t work as they were not able to charge. I thought I bought the headphones brand new but they looked used. Even though I received a refund I would have rather liked to keep the headphones and for them to work.
Hi Jakaylen, <br /><br />We are sorry to hear your headphones does not charge. I can definitely see how this would be frustrating for you.<br /><br />We do have good information and troubleshooting steps why the WH-1000XM4 does not charge on this link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267822<br /><br />Resetting the headphones may also help resolve the issue. Visit this link on how to reset the headphones: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html<br /><br />In any case that you need our assistance, you can email us at socialsupport@am.sony.com with the following details:<br /><br />Name:<br />Walmart Username:<br />Model Number:<br />Issue:<br />Telephone Number:<br /><br />Sincerely,<br />Jess
Verified Purchase
Always beeping at you
The smart system adjusts the settings based on where you are. If you walk between rooms this thing beeps at you to notify you of something. I bought these to listen to music and every song will be interrupted by thing thing beeping at me. I tried disabling all the smarts. That worked for a while. But then I connected it to another device and the beeping started all over again. I gave them to my wife. Ill buy something else. Really frustrated with these.
Hi Timothy, thank you for purchasing our industry-leading noise canceling headphones. We're sorry to hear that you have an issue with your SONY unit. Please follow this link to isolate the issue: <br /><br />https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328<br /><br />If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: <br /><br />~Earl
Verified Purchase
SADLY DISAPPOINTED
I LOVE SONY PRODUCTS, AND HAVE ALWAYS PURCHASED SONY PRODUCTS. I HAD SONY WIRELESS BLUETOOTH HEADPHONES THAT I LOVED. BUT THEY DISAPPEARED AND NEVER FOUND. I JUST BOUGHT ANOTHER HEADPHONE SET... BUT WHEN I USE THEM FOR MY PHONE, "HANDSFREE" PEOPLE CAN BARELY HEAR ME. THE BLUETOOTH WORKS BUT THE SOUND AND CONNECTION IS POOR AND TERRIBLY DISAPPOINTING. NOT THE SAME.
Hi Bonita,<br /><br />We're so sorry to hear you are having issues with your WH-1000XM4 Headphones, particularly with mic during a call and sound quality. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The software includes key features, applications, bug fixes, and feature improvements.<br /><br />During a call, the HFP (Hands-free Profile) or HSP (Headset Profile) profile is used and you do get to use the headset's microphone this way. Please note that sound quality may become low due to the conditions of the communication line and you will notice a bit of quality difference.<br /><br />Bluetooth wireless communication range or Sound interruption may occur in the [AUTO] (Priority on sound quality) mode, depending on the setting of your BLUETOOTH device and ambient conditions. If you haven't yet, the situation may be improved by changing the playback quality. If the connection is unstable, such as when producing only intermittent sound, select the “Priority on stable connection” mode. <br /><br />A separate article is also available if during a call using the headphones, you can't hear the voice of the caller or they can't hear your voice: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267840<br /><br />In any case that you need our assistance, you can email us at socialsupport@am.sony.com with the following details: <br /><br />Name: <br />Walmart Username: <br />Model Number: <br />Issue: <br />Telephone Number:<br /><br />Sincerely,<br />Jess
Verified Purchase
Didn't work a full year.
I absolutely loved these at first, the quality seemed spectacular and legitimately life-changing. But they suffer from a common failure which leads to an extremely high-pitched and hearing-damaging squealing sound issuing unexpectedly from one side or the other. A quick search online shows this failure was not uncommon on the previous version as well. That being said, if you disable the feature, the headphones remain usable and are otherwise of good quality.
Hi WoodyMutt, We regret to hear you are having an issue with your Sony wireless noise canceling headphones. This is definitely not the customer experience we want you to have. If you already updated the firmware of your headphones (https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads) and initialized the unit to factory settings (https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html) and still having the same issue, you can email us at socialsupport@am.sony.com with the following details so we can better assist you: Name: Sony website Username: Model Number: Issue: Telephone Number: We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter. Thank you for letting us help assist you. Sincerely, Vincent
Verified Purchase
TOTALLY USELESS
I purchased these headphones to use while talking on the phone during meetings. So far no one can hear me clearly while I am wearing the headphones. VERY DISAPPOINTED!!! I did my research that these came very highly rated from a number of reputable tech websites. However, since I am not able to use them while talking on the phone they are TOTALLY USELESS AND A WASTE OF MONEY.
Hi Ned S, We are sorry to hear about the issue you are having. This is usually not the case for our headphones nor the experience we want you to have. For call quality concerns, we recommend performing the following steps: Install the latest firmware update. Initialize the headset. Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Sam
Verified Purchase
Worth it
I was a little hesitant to spend so much on headphones, but they are totally worth it. I'm autistic and it's impossible to get anything done with the background noise my roommates make (constantly and very loud!). These have completely changed my ability to work. I am so focused and not nearly so agitated. They are worth the money for sure.
Hi autisticb, You made the right choice! We're thrilled that you found the perfect headphones for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph
Verified Purchase
Junk maybe mine was defect but $300 mistake
After telling myself buying a quality pair of headphones was worth $300 plus i did the research an for the price point an value (so i thought) i landed here sony xm4. First off it never speed charged at all. Which was 80-90° the reason i went there. Thought i was doing something wrong until about a month in it started to charge when an how long it felt like meaning i could plug it in for hours only to pick it up an have 10° batterie. Than i started to notice an electrical burning scent coming from somewhere in my office i could’t locate but weirdly i only noticed while wearing headphones huh. Well 3rd month in an i now see the plastic around the port had melted, you know they did run noticeably hot since day one i just thought that was the large mega $300 components at work idk. Needless to say i would have been much happier sticking with $20-$40 headphones that sound same to me may not have noise cancellation but generally last about a year an don’t mind when they break. Also the text talk feature is a major pain. The music constantly would stop at any noise i turn off feature an if the headset rubbed against my hood or jacket it would turn back on. Answering calls sucked too since it would ring i could answer or accept call with headset but to engage i would have to fumble to locate my phone to switch from iphone call to headset every time an at-least 50° of calls hung up before i got there. It was a constant annoying race each call an if i missed someone important i would be upset an to some it all up. Thats what this purchased left me $300 broker an upset. Im contacting sony “support” maybe i will update if possable
Hi Abraham, we are sorry to hear about the issues you've experience with the WH1000XM4. This is definitely not the news we'd like to hear from you. We'd love to know more details as to what happened or been discussed when you contacted our support. <br /><br />May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:<br /><br />Name:<br />Username:<br />Model Number:<br />Issue:<br />Telephone Number:<br /><br />Sincerely, <br />Erin
Verified Purchase
Better than Bose
I needed a new pair of noise cancelling headphones to help with overstimulation. My last pair was Bose and initially I got a new model but it was horrible! I did more research and found a lot of good reviews about this product. Day one and it is already way superb to Bose. The noise cancellation is way better yet I can still hear the people I am talking to. I love the touch features instead of buttons.
Hi Peyc, Very nice! We're glad you like the industry leading noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, David
Verified Purchase
The highest quality sound, features, and build
These are hands down the best sounding and most comfortable headphones I have ever owned. The features they have are so nice. They truly are noise canceling. If you want to turn the noise canceling off, you can do that easily. Since I got mine, my son and husband loved them so much that they both went out and bought a set each. You can feel the quality build of these as soon as you hold them. I love them and highly recommend them.
Hi Sara, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Verified Purchase
WH-1000XM4 Don’t connect to me phone
I mainly use these headphone when I’m working on my laptop, and now they don’t want to connect to my phone. I turn off my BT from my laptop and try to connect the headphones through both setting and the Sony app. Can’t get it to connect at all. I’ve tried even connecting them with the wire and they still won’t connect. Very annoying.
Hi Mona20, Thank you for the review and we do apologize for the inconvenience. To isolate and resolve your issue, reset the headphones to factory default settings and try again. Here's the link on how to. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html We also recommend updating the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. If the situation does not improve, even after following these steps. Please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: -David