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Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.1 out of 5 stars
stars
786 ratings771 reviews
  1. 5 stars66% (519)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star11% (83)

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Showing 11-20 of 771 reviews
Jun 21, 2020
Lutznw
3 out of 5 stars review

Verified Purchase

Good except IP rating

At this price point I feel they should have better water Ingress protection. Also I have experienced a issue where if either my wife or I enter Bluetooth range while the other is using them it kicks off the other and the person using them has to pull out their phone and reconnect to the headphones. A confirmation to switch while already connected would have been nice.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Aug 2, 2025
anonymous
5 out of 5 stars review

Verified Purchase

excellent audio quality, has ear pressure adjustment feature in the app that helps with relieve on ear pressure, battery is very long lasting. Pretty sure XM6 is better since it is the newer version, but this one is reasonable priced!

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hi Anonymous, <br /><br />We are delighted to hear you&#39;re enjoying your WH-1000XM4 headphones, and we appreciate your 5-star rating! It&#39;s fantastic to know that you&#39;re experiencing excellent audio quality and benefiting from the ear pressure adjustment feature in the Sony | Sound Connect app – we designed that specifically to enhance comfort during extended listening. We&#39;re also glad the long-lasting battery is serving you well.<br /><br />Thanks for choosing Sony, have an amazing day! <br />DiegoV

Dec 17, 2025
MeliW
2 out of 5 stars review

Verified Purchase

dissapointed, battery malfunctioned in 6 months

I had high expectations for this product and then one day it stopped charging. The battery malfunctioned in less than 6 months! I tried 6 different chargers, including the one it came with, to no avail!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Jul 10, 2020
cuyuji
5 out of 5 stars review

Verified Purchase

Sony has no competition.

All my life I bet on Sony, you have to take your hat off when talking about audio. this team has many positive things. good bass, ear comfort. Exceptional noise cancellation, good price compared to Apple. And much more !!!, for my 5 stars

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Sep 14, 2020
DCJack
4 out of 5 stars review

Verified Purchase

Great Sound !

I got these about 2 weeks ago and the sound is great, got them set to fit. The only problem is that when you sweat they want to slide out of your ears , wish there was an attachment to have them loop around the back of your ear.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Feb 7, 2026
Anonymous
5 out of 5 stars review

Verified Purchase

Great Product

The best noise cancelling HP I have bought so far. I watch lot of music videos & the movies, and the sound quality is excellent. With right amount of base and balanced sound it makes listening to music a real pleasure. I highly recommend it.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Mar 5, 2026
WalmartCustomer
5 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] Like I said before never had an issue with walmart.com or Walmart to store. This particular item I did have a problem with.p no issue with sending it back

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
Jul 7, 2025
Icantusemynickname
2 out of 5 stars review

Verified Purchase

No Manual or Instructions, over complicated

This device has too many features that get in the way of using it, and it has no instruction manual (using WORDS) to explain how to use it. If you spend a lot of time you can download all sorts of videos and apps (that want to update themselves first), and ultimately you can find a 151 page pdf instruction manual you can download. Yeah. That many pages to tell me how to turn on and use a pair of headphones. Ridiculous.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Icantusemynickname, we sincerely apologize for the frustration you've experienced with your WH-1000XM4 headphones. We understand your concerns about the number of features and the difficulty in finding clear, concise instructions for their use. We regret that this has negatively impacted your experience. Please know that we are taking your feedback seriously. We recognize the importance of providing user-friendly instructions that don't overwhelm our customers and your comments will be invaluable as we work on future product improvements and documentation. Thank you for being a valued Sony customer and for bringing this to our attention. We truly appreciate your honesty. Sincerely, Estefany

Jul 15, 2025
Ed
5 out of 5 stars review

Verified Purchase

Love the noise cancellation

Brought a pair about three or four years ago to wear while mowing and when on my tractor. While mowing recently I somehow managed to get the headphones knocked off my head and ran over them with my mower🥴. Saw these while in my local store and jumped on them immediately, they were discontinued and reduced in $$$, I paid over $300 for my original pair. These Sony WH1000XM4 are great, the noise canceling feature is amazing. I also use them while watching movies on tv, I can actually understand what is being said without turning volume up so loud that the background noise blows my eardrums out! Very good set from Sony.

Helpful?58BYGX03ZG1X13636265326
Jul 4, 2025
WilSmart
5 out of 5 stars review

Verified Purchase

The best headphones ever had!

I honestly had high expectations for this product and was amazed to discover they were far exceeded in every respect. The materials, construction, and finish are some of the best I've seen. The sound is clean and clear, and it's highly customizable via the app on your phone or with your favorite equalizer. They're extremely comfortable.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi WilSmart, thank you so much for sharing your experience with the WH-1000XM4. We feel privileged to know that they exceeded your high expectations in every way. It's fantastic to know you appreciate the quality of the materials, construction, and finish. We're especially glad the clean, clear sound and customizable audio features are enhancing your listening experience. Comfort is always a priority for us, so your feedback means a lot. Thanks again for taking the time to share your thoughts—it truly inspires us to keep delivering products that meet and exceed expectations. Enjoy your music! Gus, Sony North America Customer Support