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Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.2 out of 5 stars
stars780 ratings765 reviews
  1. 5 stars66% (515)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star10% (81)

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Showing 11-20 of 765 reviews
Jun 11, 2020
glap
4 out of 5 stars review

Verified Purchase

Overall great pair of true wireless headphones

Just received my Sony WF-SP800N True wireless headphones, and I am very impressed. Here's my list of requirements for headphones: 1. True wireless 2. Must stay snug while working out 3. Music playback should be awesome 4. Active Noise cancelling 5. Comfortable 6. Minimal profile the WF-SP800N headphones meet all of the above criteria. Better than any other true wireless headphones on the market. I'm impressed with the music playback, comfort of fit, and snugness while working out. I love the ANC, and Adaptive Ambient Sound features, but the Adaptive ambient sound needs to allow for a little louder ambient sounds when set to max. There's not a lot of difference between that and just turning off ANC/Ambient sound altogether. When I set ambient sound to max, I want to hear everything clearly in my surroundings, and still hear my music. Right now, I have to turn the music down to almost nothing in order to hear someone talking to me. Even with the Voice Focus enabled. I don't mind turning the music down a bit, but shouldn't have to turn it down all the way. I appreciate the app and the equalizer, and I really appreciate the bass boost! I've seen a few reviews saying the ANC is excellent, and I have to say, I got better performance from my Airpod Pros, but I am new to these headphones and it's possible I'm still needing to do a little adjusting (i.e. earplug size). The headphones do protrude from your head a little, but I'm willing to deal with that due to all the other great features.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Oct 18, 2025
AdiZen
5 out of 5 stars review

Verified Purchase

WH-1000XM4 — Where Sound Builds Intelligence

These headphones deliver more than just silence — they create a space for clarity. The noise canceling is adaptive and immersive, with pressure optimization that makes flights feel like floating. The soundstage is rich and multidimensional, with Sony's 8D surround effect adding depth and motion to music and media. The customizable AI button is a standout. Whether linked to Google Assistant, Alexa, or Gemini AI, it transforms the headset into a responsive, voice-driven interface. It doesn't just play music — it listens, learns, and adapts. A brilliant fusion of audio engineering and intelligent design.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Thank you for this exceptional and insightful review, AdiZen! We are absolutely thrilled to hear that your WH-1000XM4 headphones are delivering a listening experience that goes beyond expectations, creating a "space for clarity." It's incredibly rewarding to know that you find the adaptive and immersive Noise Canceling so effective, especially with the pressure optimization that enhances your travel experience. Your appreciation for the sound quality—describing the soundstage as rich and multidimensional—is fantastic validation of our audio engineering efforts. We are also delighted that you consider the customizable AI button a standout feature. We designed it to be a truly responsive, voice-driven interface that not only plays music but also listens, learns, and adapts to your needs. Thank you again for your strong recommendation and for recognizing the XM4 as a "brilliant fusion of audio engineering and intelligent design." Best regards, Gus, Sony North America Customer Support

Feb 7, 2026
Anonymous
5 out of 5 stars review

Verified Purchase

Great Product

The best noise cancelling HP I have bought so far. I watch lot of music videos & the movies, and the sound quality is excellent. With right amount of base and balanced sound it makes listening to music a real pleasure. I highly recommend it.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Mar 5, 2026
WalmartCustomer
5 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] Like I said before never had an issue with walmart.com or Walmart to store. This particular item I did have a problem with.p no issue with sending it back

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
Aug 2, 2025
anonymous
5 out of 5 stars review

Verified Purchase

excellent audio quality, has ear pressure adjustment feature in the app that helps with relieve on ear pressure, battery is very long lasting. Pretty sure XM6 is better since it is the newer version, but this one is reasonable priced!

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hi Anonymous, <br /><br />We are delighted to hear you&#39;re enjoying your WH-1000XM4 headphones, and we appreciate your 5-star rating! It&#39;s fantastic to know that you&#39;re experiencing excellent audio quality and benefiting from the ear pressure adjustment feature in the Sony | Sound Connect app – we designed that specifically to enhance comfort during extended listening. We&#39;re also glad the long-lasting battery is serving you well.<br /><br />Thanks for choosing Sony, have an amazing day! <br />DiegoV

Jul 10, 2020
cuyuji
5 out of 5 stars review

Verified Purchase

Sony has no competition.

All my life I bet on Sony, you have to take your hat off when talking about audio. this team has many positive things. good bass, ear comfort. Exceptional noise cancellation, good price compared to Apple. And much more !!!, for my 5 stars

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Dec 17, 2025
MeliW
2 out of 5 stars review

Verified Purchase

dissapointed, battery malfunctioned in 6 months

I had high expectations for this product and then one day it stopped charging. The battery malfunctioned in less than 6 months! I tried 6 different chargers, including the one it came with, to no avail!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Sep 14, 2020
DCJack
4 out of 5 stars review

Verified Purchase

Great Sound !

I got these about 2 weeks ago and the sound is great, got them set to fit. The only problem is that when you sweat they want to slide out of your ears , wish there was an attachment to have them loop around the back of your ear.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Jun 10, 2025
daniel
1 out of 5 stars review

Verified Purchase

Sonys weren't as good as the soundcore!

Accidently ruined my soundcore headphones I bought at Walmart! I was very happy with the sound and noise cancellation! However I had seen all the great reviews on these Sony earphones so I decided it would be better to get these sonys instead of another pair of the soundcore.well the sound wasn't quite as good as the soundcore with these sonys!! Also the noise cancellation wasn't quite as good! I was amazed the sonys were supposed to be better but this wasn't the case! Also the sonys were giving me a case of nausea when wearing them for too long! For the price of the sonys it's not worth it.i returned them and got another pair of the soundcore headphones for $130 less!!!!

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hi Daniel, we sincerely apologize that your experience with the WH-1000XM4 headphones fell short of your expectations. We understand your disappointment when a product doesn&#39;t deliver the superior performance you anticipate, particularly when comparing them to headphones you previously enjoyed.<br />We&#39;re truly sorry to learn that you found the sound quality and noise cancellation of the WH-1000XM4 to be less effective than your previous headphones. It&#39;s also concerning to hear that wearing our headphones caused you discomfort. We take all feedback regarding comfort and user experience very seriously.<br />We understand your decision to return them and purchase another pair of headphones.<br /><br />Thank you for considering Sony products and we hope to have the opportunity to restore your confidence in our brand.<br />Sincerely,<br />Estefany

Jun 17, 2025
Anonymous
3 out of 5 stars review

Verified Purchase

Won't fix the chat feature!!

These headphones are awesome for sound and noise canceling. They blow some other popular brands away. The problem is this feature they have that will silence your music if you start to talk. It is the worst thing ever!! Imagine listening to a great song and you start to sing along? The music stops and your whole mood is ruined. It would be okay if you could just turn that feature off. It says you can and it has a button to disable it in the app. Except it will just turn itself back on anytime it feels like it. I researched this issue when I first bought them and have kept up in different forums over time. Sony will not acknowledge the problem, and have refused to address it. Despite software updates that could have gotten rid of it. I haven't seen 1 person that says, what a great feature? Newer models might have done away with this, I will never buy another Sony product though. As long as they ignore so many people despising a feature. It could be fixed with a simple update, I'm sure. Make the toggle off switch lockable or just eliminate it. For this reason only I give very poor marks. Sorry Sony. It is a bad idea and you should have fixed it years ago.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hello there, Thank you for considering Sony products. We're delighted to know that you're pleased with the sound quality and noise-canceling features of your WH-1000XM4 headphones. However, we sincerely apologize for any inconvenience you may have encountered with the "Speak-to-Chat" feature. This is certainly not the level of quality we strive for. We are dedicated to providing you with the highest level of support and working together to resolve this issue. Please reach out to us via email at socialsupport@am.sony.com To assist us in addressing your concern more effectively, we kindly request that you include the following information in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: Thank you for your patience; we look forward to assisting you further. Best regards, -Fred