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Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.1 out of 5 stars
stars
786 ratings771 reviews
  1. 5 stars66% (519)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star11% (83)

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Showing 711-720 of 771 reviews
Aug 2, 2021
Reviewer name: Kerry426
5 out of 5 stars
5 out of 5 stars review

Love it

[This review was collected as part of a promotion.] I recieved these and I love them so much. They connect to my phone and they are nice and loud. Thank you for giving me this opportunity to be able to try these out.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Kerry426, Excellent! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Sep 5, 2020
Reviewer name: David Bobo
5 out of 5 stars
5 out of 5 stars review

Way better than my old BOSE

I purchased this when released and could not be happier. Comfortable, sound great, and don't hear the Tasmanian devil (dog) that lives above me in an apartment. Great for wireless gaming and watching TV..

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi David Bobo, We're glad to hear how you are comfortable with your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay

Aug 18, 2021
Reviewer name: Trixiesue
5 out of 5 stars
5 out of 5 stars review

Sound is great

[This review was collected as part of a promotion.] I love these headphones. They have a hard case that they come in to keep them safe. It connected easily to my phone and sounds awesome.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Trixiesue, Great! We're glad you love that these headphones come in a hard case and you appreciate the easy Bluetooth pairing and amazing sound quality of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam

Aug 2, 2021
Reviewer name: AmberN
5 out of 5 stars
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] I got this about a week ago to try out for free they are some nice headphones they are well made very comfortable on the head they do cancel out sound they have a lot of features for them also

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi AmberN, Amazing! We're glad that you like the comfort, sound quality, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Sep 2, 2020
Reviewer name: seajamcom
2 out of 5 stars
2 out of 5 stars review

Great sound, poor comfort

I love these headphones. Such great sound and noise cancelling. Unfortunately the headband is the most uncomfortable I have ever tried, and I can't listen to them for more than 10 minutes without getting a sore head.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi seajamcom, we're glad that you like the sound quality and noise canceling function of the headphones. Make sure to adjust the headband for maximum comfort. On this site, we are able to provide assistance for customers in the US and Canada. We highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. ~Ralph

Nov 26, 2024
Reviewer name: steve
1 out of 5 stars
1 out of 5 stars review

Forget trying to claim the $20 Apple gift card.

no problem with the product purchased, but claiming the $20 gift card promised with purchase is IMPOSSIBLE! I tried 3 different times on an Iphone, IPAD and Windows computer. Errors all 3 times Shame on Sam's Club for making this an impossible process.

Helpful?58BYGX03ZG1X13636265326
Feb 9, 2021
Reviewer name: Aron12
3 out of 5 stars
3 out of 5 stars review

Not available in White anymore

I have heard great things about these earphones and ones that my friends have sound incredible. They are great for working out as well. However, the white version is no longer available which is disappointing as it was my favorite of the available ones.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Apr 29, 2021
Reviewer name: nicke19
1 out of 5 stars
1 out of 5 stars review

Bad ANC

Sony is lying. There is no noise cancellation on these headphones. I wasted 30 mins changing the configuration of the hooks and the ear tips to see if that helps. Nothing! Sony should refund everyone's money a fix it through a firmware update. Also, it kept dropping the music from a right bud. It was fixed after they were re-initialized, and the settings in the app changed to prioritize the connection. The music quality was really good, but I was excited about the ANC, which was a dud. I would recommend those who value ANC to look elsewhere. Very disappointed in Sony for marketing these as noise canceling.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Sep 8, 2020
Reviewer name: Joe Dollar
1 out of 5 stars
1 out of 5 stars review

Almost worthless

Terrible battery life, difficulty syncing, and worst tech switch I've made in a while. Used to have LG's should've stayed. Out the box it has almost the same battery life... Problem is my LGs were about 6 years old! The battery went down over those 6 years. In it's prime they'd run laps around these sorry excuses of audio.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Jan 12, 2021
Reviewer name: P4TR15
1 out of 5 stars
1 out of 5 stars review

Beware – no active noise canceling.

I bought these and it was a big disappointment, because I expected them to have proper active noise canceling, but these headphones are just not capable of that. I do not recommend these if you're looking for active noise cancelling, because they just do not do that. The terrible: – Noise canceling. There is none of the proper Active Noise Canceling I did experience on other headphones that really cancel the noises. From my experience, these only really cancel the noises that in-ear earphones can physically cancel by blocking your ear canal. This is basically it. Sony promised: No distractions with digital noise cancellation. Well, it just doesn't do much, or barely does anything to be honest. I tried them at home and I can still hear people speaking, I tried them running near a busy street – all the noise was present. – Sony's Ambient Sound Mode – it supposed to let you heat what is happening around you when it's necessary (i.e. you cross a busy street, bike in traffic etc.). Well... it works, but it's really really bad and terrible. Why? Well, I ran a trail by a busy highway and I turned it on to hear the difference. It was a little windy and I ran and all I could hear was some music I was listening and a noise of wind blowing up the earphone microphones. Noise of wind. Noise of wind in my ears. This is a feature, Sony? Really?! I can not imagine using this "feature" whilst riding a road-bike. Come on, it's a gimmick on these headphones, just like "Noise canceling". Did I mention, that the traffic noise was present even with the "Noise canceling" on? I did now. – I tried these for sport for the first time by running in winter. Obviously I had to wear a winter running hat. And it was terrible. My ear canals were hurt by the earbuds because the running hat was pushing on these protruding and rather big headphones. And the hat was really slack and not a tight fitting one. I had no such problems with i.e. Beats X and Apple Airpods before. The good: – they sound pretty well – overall quite nice quality and design – they fit well in ear and do not move around or fall out – they can be washed Sorry, Sony WF-SP800N, I tried to like you and I hoped to love you, but you did not do what you promised and that made me return you. I wanted noise canceling, you gave me some gimmicks. That's that.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326