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Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.1 out of 5 stars
stars
786 ratings771 reviews
  1. 5 stars66% (519)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star11% (83)

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Showing 711-720 of 771 reviews
May 14, 2021
piersto
1 out of 5 stars review

Can't connect it to any device!

Bought it because thought it will be better than my other headphones. No way. It starts from that it's not connecting to any device - neither to phone nor very new laptop!!! And it squeezes my ears so I can't wear it more than 2 hours.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi piersto, Thank you for purchasing our WH1000XM4 noise canceling headphones. We regret to hear that the headphones won't connect to any devices and squeezes your ears. This is definitely not the listening experience we want you to have. We'd love to help you troubleshoot your problem and turn this into a better experience. If you're unable to make a Bluetooth connection, please try the following steps to troubleshoot the problem. Check that the headset is turned on. Check that the Bluetooth device is turned on and the Bluetooth function is on. If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection. Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode. Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again. If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again. Please ensure the software is also up to date using the headphones connect app. Reference: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html The WH1000XM4 has an adjustable headband, you can adjust to get the perfect fit for a comfortable listening experience. If this does not help, please email us at socialsupport@am.sony.com with the following details: Name: Sony.com Username: Model Number: Issue: Telephone Number: Sincerely, Erin

Jul 30, 2021
Corii
5 out of 5 stars review

Love them

[This review was collected as part of a promotion.] Where to start. These headphones are really comfortable. They aren’t 100% noise canceling but there is a huge difference. It muffles a lot. The sound quality from the headphones is excellent too!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Corii, We appreciate the 5-star rating and we are glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, David

Feb 17, 2025
ElvisJ 1956
5 out of 5 stars review

Jazz microphone

Excellence products ✨️ I'm still experiencing the best 👌 sounds 👌 I think 🤔 it's awesome and great 🔊. Really appreciate the quality of the noise cancelation experiencing 😀

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi ElvisJ 1956, we're glad you like our product. Thanks for choosing Sony. ~Earl

Sep 20, 2021
Jason49
5 out of 5 stars review

Sony Noise Canceling Headphones

[This review was collected as part of a promotion.] These Sony Headphones are the absolute best that I have ever used. They fit my ears perfectly and the sound is incredible. There are so many features. I am learning how easy they are to use.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Jason49, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. Good to know you're enjoying the features, incredible sound quality, and overall fit of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for your purchase and for choosing Sony! -Jess

Nov 2, 2021
AKocherga
4 out of 5 stars review

So comfy

[This review was collected as part of a promotion.] I got these because most ear buds and headphones hurt my head. They are super padded so i dont have the pain from normal head phones. They also do cancel out noise!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi AKocherga, Great! Good to hear that you like the noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Sep 23, 2021
Kimarino
5 out of 5 stars review

Amazing headphones

[This review was collected as part of a promotion.] These headphones are great! Nice,sleek design. Very durable. High quality. Keeps at extra noise. Great for work, homework, gaming. Fit great.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Kimarino, Awesome! We're glad that you are loving the sleek design, fit, and noise canceling features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Nov 26, 2024
steve
1 out of 5 stars review

Forget trying to claim the $20 Apple gift card.

no problem with the product purchased, but claiming the $20 gift card promised with purchase is IMPOSSIBLE! I tried 3 different times on an Iphone, IPAD and Windows computer. Errors all 3 times Shame on Sam's Club for making this an impossible process.

Helpful?58BYGX03ZG1X13636265326
Mar 26, 2021
Steve glenn
1 out of 5 stars review

Right side dead

Right Ear piece fell out of my ear(can't get either one to stay in very well) & landed in water. Retrieved it IMMEDIATELY! It still worked! Next time I used them, right side was DEAD! Water resistant? NOT SO MUCH! Used these maybe 4 times before water incident. Talk about wasted $! The worst part is they were a gift! Was by offered Bose &, or Beats-went with Sony to save C my friend some $, thinking Sony's would be great(have had many Sony audio products that were durable & ROCKED. Hoped these would as well. they rocked-Not so durable!)

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Jan 12, 2021
P4TR15
1 out of 5 stars review

Beware – no active noise canceling.

I bought these and it was a big disappointment, because I expected them to have proper active noise canceling, but these headphones are just not capable of that. I do not recommend these if you're looking for active noise cancelling, because they just do not do that. The terrible: – Noise canceling. There is none of the proper Active Noise Canceling I did experience on other headphones that really cancel the noises. From my experience, these only really cancel the noises that in-ear earphones can physically cancel by blocking your ear canal. This is basically it. Sony promised: No distractions with digital noise cancellation. Well, it just doesn't do much, or barely does anything to be honest. I tried them at home and I can still hear people speaking, I tried them running near a busy street – all the noise was present. – Sony's Ambient Sound Mode – it supposed to let you heat what is happening around you when it's necessary (i.e. you cross a busy street, bike in traffic etc.). Well... it works, but it's really really bad and terrible. Why? Well, I ran a trail by a busy highway and I turned it on to hear the difference. It was a little windy and I ran and all I could hear was some music I was listening and a noise of wind blowing up the earphone microphones. Noise of wind. Noise of wind in my ears. This is a feature, Sony? Really?! I can not imagine using this "feature" whilst riding a road-bike. Come on, it's a gimmick on these headphones, just like "Noise canceling". Did I mention, that the traffic noise was present even with the "Noise canceling" on? I did now. – I tried these for sport for the first time by running in winter. Obviously I had to wear a winter running hat. And it was terrible. My ear canals were hurt by the earbuds because the running hat was pushing on these protruding and rather big headphones. And the hat was really slack and not a tight fitting one. I had no such problems with i.e. Beats X and Apple Airpods before. The good: – they sound pretty well – overall quite nice quality and design – they fit well in ear and do not move around or fall out – they can be washed Sorry, Sony WF-SP800N, I tried to like you and I hoped to love you, but you did not do what you promised and that made me return you. I wanted noise canceling, you gave me some gimmicks. That's that.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Feb 9, 2021
Aron12
3 out of 5 stars review

Not available in White anymore

I have heard great things about these earphones and ones that my friends have sound incredible. They are great for working out as well. However, the white version is no longer available which is disappointing as it was my favorite of the available ones.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326