Hi annoyed12345, we regret to hear that the earpad did not meet your expectations. This is definitely not the news we'd like to hear from you. We’ve taken note of your feedback on the earpads. We take this matter very seriously into consideration of our products. Sincerely, Erin

Hi Bcornecelli, Amazing! We're glad that you are enjoying the noise canceling function, features, and ease of Bluetooth setup. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi Corii, We appreciate the 5-star rating and we are glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, David

Hi piersto, Thank you for purchasing our WH1000XM4 noise canceling headphones. We regret to hear that the headphones won't connect to any devices and squeezes your ears. This is definitely not the listening experience we want you to have. We'd love to help you troubleshoot your problem and turn this into a better experience. If you're unable to make a Bluetooth connection, please try the following steps to troubleshoot the problem. Check that the headset is turned on. Check that the Bluetooth device is turned on and the Bluetooth function is on. If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection. Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode. Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again. If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again. Please ensure the software is also up to date using the headphones connect app. Reference: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html The WH1000XM4 has an adjustable headband, you can adjust to get the perfect fit for a comfortable listening experience. If this does not help, please email us at socialsupport@am.sony.com with the following details: Name: Sony.com Username: Model Number: Issue: Telephone Number: Sincerely, Erin

Hi pickyaboutproducts, Awesome! We're glad that you love the sound quality, comfort, and noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi AKocherga, Great! Good to hear that you like the noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi Rockboatground, Thank you so much for your positive feedback in our newest Industry Leading Noise Canceling Overhead Headphones WH1000XM4! The WH1000XM4 utilizes DSEE Extreme (Digital Sound Enhancement Engine) which upscales compressed digital music files in real-time. Dynamically recognizing the instrumentation, musical genres, and individual elements of each song, such as vocals or interludes, it restores the high-range sound lost in compression for a richer, more complete listening experience. Thank you for choosing Sony! David

Hi Kimarino, Awesome! We're glad that you are loving the sleek design, fit, and noise canceling features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi Karenc, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Please download the Sony | Headphones Connect app. It has an equalizer—which can be customized to fine-tune your music. This will give you more control over your headphones and their performance. Thank you for choosing Sony! Erin

Hi Jason49, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. Good to know you're enjoying the features, incredible sound quality, and overall fit of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for your purchase and for choosing Sony! -Jess