Hi annoyed12345, we regret to hear that the earpad did not meet your expectations. This is definitely not the news we'd like to hear from you. We’ve taken note of your feedback on the earpads. We take this matter very seriously into consideration of our products. Sincerely, Erin

Hi AmberN, Amazing! We're glad that you like the comfort, sound quality, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi johnverse68, Awesome! Glad to hear that you are happy with the sound quality of the WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Regards, Carl

Hi piersto, Thank you for purchasing our WH1000XM4 noise canceling headphones. We regret to hear that the headphones won't connect to any devices and squeezes your ears. This is definitely not the listening experience we want you to have. We'd love to help you troubleshoot your problem and turn this into a better experience. If you're unable to make a Bluetooth connection, please try the following steps to troubleshoot the problem. Check that the headset is turned on. Check that the Bluetooth device is turned on and the Bluetooth function is on. If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection. Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode. Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again. If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again. Please ensure the software is also up to date using the headphones connect app. Reference: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html The WH1000XM4 has an adjustable headband, you can adjust to get the perfect fit for a comfortable listening experience. If this does not help, please email us at socialsupport@am.sony.com with the following details: Name: Sony.com Username: Model Number: Issue: Telephone Number: Sincerely, Erin

Hi Shaheera89, Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Ralph

Hi seajamcom, we're glad that you like the sound quality and noise canceling function of the headphones. Make sure to adjust the headband for maximum comfort. On this site, we are able to provide assistance for customers in the US and Canada. We highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. ~Ralph

Hi SunJoy, Thank you for the 5-star rating! Glad to hear that you are happy with the comfort and noise cancelling feature of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl

Hi HBJT, we're glad you like the sound quality of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Hi Jason49, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. Good to know you're enjoying the features, incredible sound quality, and overall fit of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for your purchase and for choosing Sony! -Jess

Hi pickyaboutproducts, Awesome! We're glad that you love the sound quality, comfort, and noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin