Hi rael25, thank you for contacting us. We're really sorry to hear about your experience with our WH-1000XM4 headphones, especially since you've barely been able to use them despite their excellent noise-canceling capabilities. To help us understand what might be causing this and explore potential solutions, we recommend you contact our technical support team. They'll be able to gather more details about your experience and provide personalized assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for considering Sony products and for bringing this to our attention. Regards, Stephanie

Hi Patani, The WH-1000XM4 headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you’ll barely notice you’re wearing them. Thank you for sharing your feedback. Jay

Hi Kim E, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi EstebanA, This is not the experience that we want you to have. This isn't normally the case with the WH1000XM4 headphones. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. These steps may help you if the touch sensor is not responding correctly: -The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. -When you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing. When you swipe your finger forward/backward, make the movements perpendicular to the headband. When you swipe your finger up/down, make the movements parallel to the headband. For more information about how to use the touch sensor, please refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192 In case you need further assistance, please let us know so we can turn your experience around. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Sony.com Username: Telephone Number: Sony Headphones Model Number: Case Number: Additional Information regarding your experience with the WH1000XM4. We appreciate you and thanks again for shopping Sony! Sincerely, -Ralph Sony Social Support

Hi Trine, Perfect! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony! -Ralph

Hi Chrystal, great! We're glad that your husband is enjoying our newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi Vlad96690, thanks for sharing your feedback on your WH1000XM4. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Erin

Hi annoyed12345, we regret to hear that the earpad did not meet your expectations. This is definitely not the news we'd like to hear from you. We’ve taken note of your feedback on the earpads. We take this matter very seriously into consideration of our products. Sincerely, Erin