Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones forMember photos









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Comfortable on my ears!
[This review was collected as part of a promotion.] Ok so the headphones are extremely comfortable! You’ll be shocked at the comfort level! But there are a few fine details when you dl the app. Remember to pay attention to all the features and what they do. They do a test run of the difference between Sony headphones and regular. But when the music plays from tidal I don’t get the same experience as the example. I feel the sound quality should be out of this world. But I feel like it sounds the same from my Sony’s as any other headset. I’ve tried to play around with it. Do different music apps including tidal! And it’s just not what I expected! Sony is an awesome brand with futuristic qualities!
Hello PrettyB, We appreciate the 5-star rating and we are glad you like the sound quality and the app of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, David
Great Headphones!
[This review was collected as part of a promotion.] These headphones are very comfortable and light. The noise canceling feature is top notch. I mowed my lawn with these on and I could not hear my riding mower. I was definitely surprised on how well these don't let noise through. The over the ear design is very comfortable. There is an app you can download to help adjust settings. One setting that is pretty cool is when I start talking the noise cancellation feature turns off so I can hear myself and whoever else i am talking to. You can adjust settings to fit almost every need and personalize them to your needs. The sound quality is awesome and probably the best I have heard from a pair of headphones. These also came with a ver nice traveling/storage case. I would definitely recommend these for anyone in the market for a high quality pair of headphones. I am not disappointed in these headphones and glad I got them.
Hi Jbrown304, You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony! -Ralph
amazing sound quality
[This review was collected as part of a promotion.] Hands down the best pair of head phones I've every had. this is my 2nd pair of Sony noise canceling head phones, with the 1st being bought a number of years ago. let me be the first to say the advancements made are mind blowing. These head phones have so many sweet features I haven't even been able to use them all. I love how easy they were to pair with my phone, I downloaded the app and off I went . The app shows me the battery life and I'm a week in and still haven't had to recharge with nightly use ( I wear in bed while the wife is sleeping ) the have adaptive sound control , 30 hour battery life- with this quick charge technology ( basically u can charge for 10 min to get 5 more hours !!! ) and touch sensor to control! love it The features I haven't played with yet are speak to chat and making calls but plan to soon . over all I'm extremally pleased and my even buy my wife a pair for Christmas
Hi keith d, Awesome! We are so glad to hear that you are happy with the sound quality, battery life, noise canceling and amazing features of your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl
Sound is Great, but NO manual mute function!
I have the NC700 and these -- the sound quality is by far more superior than the bose to my ears. The comfort is also really great. I do wish they allowed you to pair with more than 2 devices (phone + laptop is not enough, especially if you have a work laptop too! that is 3 devices!) . I also had trouble trying to pair these with my SONY TV. My laptop can pair easily, but these can't, may be an issue with my TV, vs. the headphones though. However, the most annoying thing about these headphones are the fact it doesn't have a quick button or feature to mute the mic when you are on a call. I was hoping to use the custom button or two finger double tap ...but nope. Maybe a software update would allow this? It is incredibly important feature for taking phone calls!
Hi DoGreatThings, we're glad you like the sound quality and comfort of our newest industry-leading noise canceling headphones. We're sorry to hear that you have an issue with your SONY unit. When pairing, bring the headset and the Bluetooth device within 1 m (3 feet) from each other. The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair a second or subsequent device, press and hold the (power) button of the headset for 7 seconds or more to enter pairing mode. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
The quality is amazing
[This review was collected as part of a promotion.] These work so well I wish I had a pair for every room so I didn't have to carry it everywhere lol. The case is slim and can fit lots of places, I appreciate this so much. The headphones fold up nice and easy to fit in the slim case. Lastly the sound quality is comparable if not better to other trendy brands and I cannot hear a thing when I wear them! The app makes it easy to set up as well. Awesome all around.
Hi Momo19, Awesome! We are glad that you like the sound quality and ease of setup using the Headphones Connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Spectacular Sound
[This review was collected as part of a promotion.] I wear headphones every day to listen to podcasts while I walk the dog, do yard work, clean up the house, etc. These are by far the most impressive pair I’ve ever owned. They are lightweight and comfortable … sit firmly on head without being too tight on the ears. Controls are easy to use once you get the hang of them. The buttonless touch control panel is cool but easy to bump accidentally until you figure it out. Sound is superior … lifelike and not echoey at all. And the noise canceling design is top notch. I literally could not hear my husband talking to me a few feet away. My only negative isn’t really a big deal. The charging cord is VERY short … but I just used another one I already had. If you want to invest in a pair of high-end headphones, put these on the top of your list.
Hi Badgerfan33, thank you for sharing your wonderful experience with your new Sony WH-1000XM4! We're glad you like the lightweight design, comfortable fit, ease of use, excellent sound quality, and industry-leading noise cancelation of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Great Wireless Headphones
[This review was collected as part of a promotion.] I like how the Sony - WH-1000XM4 Wireless Noise-Canceling Headphones has an Alexa built-in, I don’t have to take off my headphones to speak to Alexa. The noise cancellation is great I can’t hear people in the background.
Hi Nikki26, Great! We're glad that you are enjoying the Alexa function and noise canceling feature of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph
AMAZING!!!
[This review was collected as part of a promotion.] WH-1000XM4 Wireless Noise-Canceling Headphones are AMAZING!!! They are very durable and constructed from the best quality materials available. They are designed to be wireless and noise-canceling. The sound is top quality, making my music/ movie experience amazing. It's easy to use and to control the varying sounds.
Hi Tanita75, Great! We're glad that you like the features, noise canceling function, and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Not compatible with PS4
I bought this last week on a recommendation from a friend. First, I made the mistake of selling my beats to get these (as an upgrade) my previous headphones had a better noise cancelling functionality than these. I can hear the air conditioning from the vent in my office even with the noise cancelling feature turned on. My husband was also disappointed because they are not supported with the PS4 (although there are claims they work with the PS5) and although they connected seamlessly to his PC while gaming, he had a lag with his microphone because it seems that this headset has two separate drivers (one for the audio, and the other for the mic input). I will be returning his headset since I paid too much for him not to be able to use them for all purposes. And I'm debating whether or not to return mine...the noise cancelling feature was not as good as my previous headset.
Hi TwinNo2, We regret to hear that you are having issues with your Sony wireless headphones. This is definitely not the experience we want you to have. One of the best ways to isolate and most of the time, resolve any software-related issues, is by updating the firmware of the headphones. The software update includes key features, applications, bug fixes, and feature improvements. Feel free to test the headphones again and verify if it resolves the issues. For PS4, we highly recommend using the dedicated PlayStation headphones for a better gaming experience. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details: Name: Sony website Username: Model Number: Issue: Telephone Number: Sincerely, Vincent
Very satisfied
[This review was collected as part of a promotion.] I am so happy with these headphones. I pair them with my phone so I can listen to podcasts while I'm working or when the baby is napping (on me). I needed zero noise leak and high noise cancelling and these deliver. Like I can still hear the baby crying, but my podcasts aren't being drowned out by it you know? Its made my me time so much less stressful. Plus the sound quality is great and they're comfortable to wear. One thing though- Sometimes I get pressure in my eardrums when I wear them
Hi Ulilili, thanks for sharing your feedback. We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin