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Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.1 out of 5 stars
stars
786 ratings771 reviews
  1. 5 stars66% (519)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star11% (83)

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Showing 641-650 of 771 reviews
Oct 21, 2021
ElaineR
5 out of 5 stars review

Great sound and fit

[This review was collected as part of a promotion.] The Sony WH-1000XM4 Wireless Noise-Canceling Headphones sound great and fit great. This is my first pair of noise cancelling headphones, so I couldn't believe the difference in using these headphones. I really like the case for traveling and storage, all the pieces fit in it nicely. It comes with a charging cord, an airplane adapter and a cord to connect it to your phone or music device and works with bluetooth as well. They are adjustable, they have nice padding across the top of your head and around your ears. They power on easily and after setup they connect quickly with my android phone. They are very comfortable and able to be worn for hours of great listening. Thes Sony headphones are awesome and I have enjoyed using them and definitely say give them a try for yourself.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi ElaineR, congratulations on getting your new headphones. We're glad that you like the sound quality and fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Dec 22, 2020
Leo S
5 out of 5 stars review

Amazing

I got this for my birthday, had been wanting mx3s for a while and saw that these dropped. They are way better than my Bose headphones, the sound quality is amazing, they fold great, awesome bass, and durable case. They can fold up, and with the amazing eq app you can make them sound however you want which is a GAMECHANGER. If you're debating buying these and have enough money... BUY THEM. I do feel that the multi device pairing could be slightly improved with some software tweaks, but only really have issues when I'm on a video call on one device and then it refuses to play audio on the first one, even tho my call output isn't through the headphones. This is a very minor issue and is only present if you are on a video call all day. It would be nice if through the app you could chose which device you were playing audio through or turn off connection to one temporarily without removing it. But overall you have to get these, I will definitely buy the next ones that come out, with Sony forever. The touch controls work way better than I thought they would too and so does assitant.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Leo S, Thank you for this amazing review. This is a nice birthday present and we're glad that you are enjoying your new headphones. Good to know that you choose the headphones when comparing to other brands in the market and we're looking forward to your next purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate your feedback about the bass quality. You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you for sharing your feedback and for choosing Sony! - Kris

Jul 28, 2021
Raymond92
5 out of 5 stars review

A Must Have!

[This review was collected as part of a promotion.] I was very excited to try the Sony WH-1000XM4 Wireless Noise-Canceling Headphones and they work better then I expected. When putting on these headphones all you can hear is what you have playing on the headphones. I love how they are comfortable and fit great. You can have two different devices hooked up at the same time which is perfect for answering phone calls and then going back to listening to your music. There is so many options for these headphones and all of them work great. The Sound on these will blow you away and I definitely would recommend buying these for yourself or as a gift.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Raymond92, Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Aug 12, 2021
Ab123
5 out of 5 stars review

Awesome!

[This review was collected as part of a promotion.] These headphones are really great! They come with many features and adjustments to preference, and when wearing them almost all outside noise is cancelled. The headphones are comfortable, and they have an adjustable band. Really nice product!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Ab123, great! We're pleased to hear that you like the features and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Aug 21, 2020
Z5380
3 out of 5 stars review

Not loud enough

I got these today and wanted to love them. They aren't as loud as my old Beats. Sound quality and noise canceling is great, but I just wish they could go louder. I have downloaded the headphones app and tried every setting, but I still find it annoying they don't go quite loud enough.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Z5380, We are sorry to hear about the issue with your unit. This is not the experience we want you to have. For us to better assist you, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: Hope to hear from you, David

Mar 22, 2021
Expertus
4 out of 5 stars review

My experience

Headphones are good. I like the the sound and looks but the UX is a little bit lower then I expect. Mostly I use the headphones at home for work and play and in general I don't need the the "noice canceling" mode by default, I doesn't very like it. Every time when I turn on the headphones I need to click to times to turn off "noice canceling" and "noice control" that's annoying. Why my preference cannot be saved and every time when I turn on the headphones it's in the same mode which I turn it off? Is it hard to implement? I hope it can be fixed during coming updates. PLEASE! My little feature request :) Also I suggest in futures models separate the button for "turn off" and "connect to the new device" options. I switch very often between laptop and mobile and it also very annoying to press the button 7 second for connecting to the new device :) I hope my review was helpful. In general the headphones are great just fix the small UX issues and they will be the best! Thanks!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Expertus, Thank you for sharing your experience and detailed review with the WH1000XM4. We're glad to know you like your new headphones. Unfortunately, as normal operation of the headphones, the noise canceling function is turned on automatically when the unit is turned on. We value your feedback with regards the noise canceling feature and function buttons of the headphones. Rest assured that we will have this noted as we always takes into consider all feedbacks that will help improve our products and services. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Thanks for sharing your review and for choosing Sony! - Kris

Aug 3, 2021
excontracting
5 out of 5 stars review

Wow better than expected!

[This review was collected as part of a promotion.] These are awesome. First off they very comfortable, light weight and soft, they basically feel like the float over your ears. Sound is amazing, very warm and solid sounding. I tested these out and I couldn't even hear my son yelling for me in the other room. Such a cool feature the sound will pause when you take the head phones off! Also nice they auto turn off if you leave them off your head for awhile so the battery wont drain down. Super thrilled with these and better than I imagined.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi excontracting, Excellent choice! We're happy to hear that you are enjoying the comfort, sound quality, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Jul 31, 2021
DonnaB41553
5 out of 5 stars review

Great Features!

[This review was collected as part of a promotion.] I got these to experience everything good I've heard about these noise cancelling headphones and they live up to what I've been hearing! There wonderful! They really do block out the background noise and I'm having a great time with these! I've told ally gilt and friends. Never know.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi DonnaB41553, Great! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Sep 18, 2021
Melissa
5 out of 5 stars review

Noise-cancelling headphones

[This review was collected as part of a promotion.] These are absolutely amazing. You can hardly hear any noise from the outside. An the sound is so clear. There light weight. Love the carrying case that they came in. I don't believe that I could have done any better. I have already recommended these headphones to so many people. Highly recommend this product

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Melissa, Awesome! We're glad that you are enjoying the noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Oct 4, 2021
FreddyH51
5 out of 5 stars review

WH-1000XM4 Wireless Noise-Canceling Headphones

[This review was collected as part of a promotion.] I hit the jackpot when getting these headphones because I do a lot of work from my computer and need to concentrate and be focused. With the WH-1000XM4 Wireless Noise-Canceling Headphones, I can hear crystal clear and have total noise cancellation from the kids or whatever is going on at home. First, let me say that these are super comfortable and not heavy on my ears. I sometimes have to wear them for hours with no discomfort at all. Secondly, pairing is easy and there is a multi-pairing feature so you can take calls, without having to remove your headphones and can switch between your music on one device and calls on another with the touch sensor. You can also skip tracks, adjust the volume control, and activate your voice assistant with the touch control. I like that your music pauses when you remove the headphones and will start back where you were when you put them back on. There is a speak to chat that automatically adjusts volume when making calls so your calls are very clear. The battery life is excellent and will give you up to 30 hours when fully charged. Lastly, the microphones (5) pick up every word with precise clarity. The sound quality is unbelievable! I can honestly say I love my Sony WH-1000XM4 Wireless Noise-Canceling Headphones!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi FreddyH51, Wow! Thank you for taking the time to write such an in-depth review of your experience with your WH-1000XM4 headphones! We are extremely pleased to hear you love your new headphones and you are enjoying the excellent noise canceling feature, amazing sound quality, comfort, and overall features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase and for choosing Sony! -Jess