Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones forMember photos









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Awesome
[This review was collected as part of a promotion.] Awesome Sony WH-1000 x m4 wireless noise - canceling headphone. Excellent call quality with 5 built in microphones. The earcups are designed to swivel and fold neatly into the included carrying case. Also included you'll find the adapter plug and cable . Great for commuting on a train or walking . The battery last up to 30 HRS on a single charger . They're extremely comfortabl to wear even for long time periods.over all great headphone with great sound, battery life and comfort.
Hi Mrdave2u, Great! We're glad that you like the call quality, noise canceling function, battery life, sound quality, comfort, and supplied accessories. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sound is Great, but NO manual mute function!
I have the NC700 and these -- the sound quality is by far more superior than the bose to my ears. The comfort is also really great. I do wish they allowed you to pair with more than 2 devices (phone + laptop is not enough, especially if you have a work laptop too! that is 3 devices!) . I also had trouble trying to pair these with my SONY TV. My laptop can pair easily, but these can't, may be an issue with my TV, vs. the headphones though. However, the most annoying thing about these headphones are the fact it doesn't have a quick button or feature to mute the mic when you are on a call. I was hoping to use the custom button or two finger double tap ...but nope. Maybe a software update would allow this? It is incredibly important feature for taking phone calls!
Hi DoGreatThings, we're glad you like the sound quality and comfort of our newest industry-leading noise canceling headphones. We're sorry to hear that you have an issue with your SONY unit. When pairing, bring the headset and the Bluetooth device within 1 m (3 feet) from each other. The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair a second or subsequent device, press and hold the (power) button of the headset for 7 seconds or more to enter pairing mode. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Great Headphones!
[This review was collected as part of a promotion.] These headphones are very comfortable and light. The noise canceling feature is top notch. I mowed my lawn with these on and I could not hear my riding mower. I was definitely surprised on how well these don't let noise through. The over the ear design is very comfortable. There is an app you can download to help adjust settings. One setting that is pretty cool is when I start talking the noise cancellation feature turns off so I can hear myself and whoever else i am talking to. You can adjust settings to fit almost every need and personalize them to your needs. The sound quality is awesome and probably the best I have heard from a pair of headphones. These also came with a ver nice traveling/storage case. I would definitely recommend these for anyone in the market for a high quality pair of headphones. I am not disappointed in these headphones and glad I got them.
Hi Jbrown304, You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony! -Ralph
Brilliant Sound!
[This review was collected as part of a promotion.] These Sony noise canceling headphones are top quality! Firstly they look great, slim line, comfortable and fit perfectly, not big and bulky like some out there. They are adjustable but I haven’t needed to change them. They are easy to fold and fit into the compact case that comes with them. They are very easy to setup, on my laptop, all I had to do was pair them and all done. On my phone I downloaded the app and control everything from there. Switching between both devices is easy too. The sound quality is amazing! Perfect for me to work from home while the rest of the family is around. I love the speak to chat feature, with one word I can automatically pause my music to have a conversation. The other features I love are the adaptive sound control that senses what you are doing and adjusts the sound accordingly, the sensor which can detect if you are wearing the headphones and adjusts to help save the battery, the battery life is great at 30 hours. It is so easy to let in ambient sound, adjust volume and make calls just by tapping the panel Definitely the best headphone I have owned in a very long time!
Hi DerekB, Great! We're glad that you like the fit, comfort, noise canceling function, and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
You got Bose by the toes!
As an ex-Bose NC700 owner, I can resoundingly say this is a significant enough of an upgrade in nearly all areas. The sound quality destroys the Bose. ANC is on-par but outstrips Bose in feature sets. Comfort dominates the NC700 bc it doesn’t pinch your head or ears, especially if you wear glasses or sunnies. One area it needs to improve on is the self-voice that’s heard from the headphones as it’s currently very muffled and unnatural. Bose did this right by having the option to tweak how much one’s own voice can be heard over a call.
Hi Hshehegee, thank you for sharing your review on your headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We’ve also taken note of your feedback on the self-voice. We take this matter very seriously into consideration of our products. Thanks for choosing Sony. Regards, Erin
Excellent Headphones!
[This review was collected as part of a promotion.] Excellent over the ear headphones. Top quality sound that cancels the outside noise extremely well. The bluetooth transfer quality is also excellent. Prefer these to the in the ear headsets. Much better for your hearing. Padding is comfortable as well. Not too heavy.
Hi DavidZ, You've made an excellent choice! We're glad you like the exceptional sound quality, industry-leading noise cancelation, easy & stable Bluetooth pairing, and comfortable fit of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Excellent Headphones with one major design flaw
As a former Club DJ and audiophile I found the sound quality to be excellent at this price point. Noise cancelling worked very well. Headphones are comfortable. My complaint is the touch sensor control, it does not work very well and I find myself hanging up calls when trying to simply adjust the volume. Please provide buttons on the next iteration of these.
Hi Cruznik02, Thank you for sharing your experience with your WH1000XM4. While we are glad you like the excellent sound quality, reasonable price and noise canceling features of the headphones, we regret to hear that you are experiencing issues with the touch sensor control of the unit. Please open this link with information if the touch sensor control panel does not respond correctly. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html May we contact to help? If so, please email the below information to socialsupport@am.sony.com. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Kris
For Autistic People & Sensory Processing Issues
As a diagnosed Autistic Person (Aspergers) I gave these headphones a 5 Star review because even though they have some faults I do think they serve their purpose. These headphones are great for basic use like travel and at home / at work use. I personally use them to drown out the noise from a very noisy daycare I live next door to, or if i've had a long day of Sensory Processing and I'm drained and can't cope with background noises or volume control of other people's voices any more. I definitely recommend them for people who are ASD or with Sensory Processing issues. I enjoy wearing them when i'm working too as they help me concentrate on my tasks without having my attention diverted by auditory distractions. The things that aren't the greatest about them - * I do not recommend them for exercise such as Running. They are very sensitive and even when i go outside I turn down all noise canceling sensors on the app, just to stay quiet at the lowest level. * The Speak to Chat function is cool, but can be annoying when you just clear your throat and it activates. The headphones are so sensitive that sometimes when I try to return back to Noise Canceling it switches off the function all together. * Volume adjustment is not the greatest either. Having to slide your finger up and down one little bit at a time makes the whole function extremely slow. The skip or go back swipe function is cool but again, it's so sensitive that if you swipe accidentally or a little off angle it feels that. * I also don't really like the material they are made of. Be sure to give them a wipe every day as the material easily gathers natural occurring oils form your skin and hair. * It has this cool all surrounding music function, but you can't get that unless you purchase a specific music app for it. Spotify doesn't support that sadly. * It's great that it can pair with 2 devices at a time, but sometimes that causes one device's volume to not work and I have to switch off the other device and start all over again with pairing. * For some reason it constantly switches on itunes every time i connect it to my computer. But as I said, I do love to wear them a lot and they help me out immensely, especially around the house, everyday tasks and with concentration. I hope that with future products these things will be adjusted, but for now we're so lucky to have such cool technology.
Hello MagdalenaS, We are thrilled to hear that you like your Sony wireless headphones and you are using them in your daily activities. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We value your input and appreciate your feedback. Thank you for trusting Sony! - Vincent
Absolutely amazing!!!
[This review was collected as part of a promotion.] These wireless noise-canceling headphones are the absolute best I have ever used!!! The sound quality is perfect…. The charging lasts for so long so I can use it for hours!!! The case keeps my headphones so safe and organized… it’s great!! These have the best sound.. very comfortable to wear for long periods of time and are the highest quality I have seen!!
Hi Meme123, Awesome! We're glad that you are enjoying the sound quality, battery life, supplied carrying case, and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph
Lower quality when in dual device mode
This is my third Sony high res headset I own. I bought last week mainly because of 2 new features I didn't have on WH-1000XM3. I really lowed WH-1000XM3s because excellent sound quality. On XM3 NC worked fine in the office, but sometimes had issues outside withe repeated sounds, let's see how XM4s will perform.. I use the headphones in the office and support for 2 devices is finally supported, but NOTE there is something specs and advertisements don't say. If you enable this feature the LDAC is gone and it will switch headphones to AAC 44khz/16bit only. So my question to Sony is if it would be possible to keep for example LDAC (2 channels) on phone and AAC for laptop with some future firmware update? I'm switching between modes often to enjoy TIDAL music in better quality, but another issue is that headphones don't reconnect to second device automatically. So you need to enable second device support in the menu and go to different menu to reactivate second device. Another idea to Sony: Make this as an option to button and reconnect to second last used device automatically. Second new feature I really like is new sensor which will stop music when you take headphones off. I experienced some small issue today. Not sure if it was the trigger, but I walked with phones off my ears and heard email notification coming to headphones an then music started playing. I just moved them a bit and music stopped again. I was hopping for redesigned touch control which is quite a pain. Maybe next time? I have a feeling that NC is better even passive when headset is off. Comfortable to wear even outside on the street. Didn't experience any troubles like on previous model, but maybe I didn't met similar conditions yet. With XM3 the issue was for example in train when window was open and columns along the trail were creating specific noise. The headphones generated even louder noise and the only solution was turn this feature off. There are new mics inside which might hopefully prevent this situation. So some improvements are still needed, but overall the sound quality is still outstanding and I'm still ranking 5 stars.
Hi dantm, greetings and thank you for your message. On this site, we are able to provide assistance for customers in the US and Canada. We highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. ~Ralph