Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones forMember photos









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The best money I’ve ever spent!
These are the best headphones I’ve ever had! The noise canceling is excellent and the sound quality is well worth it! The only downside is that some older Bluetooth devices may have some issues with connectivity. But any Bluetooth 5.0 is totally fine.
Hi KOASCovenant, we are glad that you are enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Best wireless headphones ever!
This past week I was looking for some headphones at my local retail store and saw a pair of these on the shelf. The second I put them on the noise canceling brought me into another world, that's the thing that originally and truly sold me on these headphones. Honestly, these are the best wireless anc headphones, and over the best wireless headphones I have ever used. Whether you are experienced in audio or just starting these are perfect for all. If you want base, you can have as much base as you could need in the extensive app, if you would like to listen to audio from more of a professional standpoint, they are completely perfect for that too. At the price point, and at the quality, and every feature packed into these headphones, they are completely worth every penny.
Hi John Christendom, we're glad that your investment is worth it. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony. ~Ralph
Awesome awesome just awesome!
[This review was collected as part of a promotion.] These headphones sound amazing! The bass, treble, hi hats all sound amazing. They are comfortable as well. The battery last very long. I wear them all the time while working, the noise cancellation is top notch.
Hello Ladiisim, We are glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, David
Not loud enough
I got these today and wanted to love them. They aren't as loud as my old Beats. Sound quality and noise canceling is great, but I just wish they could go louder. I have downloaded the headphones app and tried every setting, but I still find it annoying they don't go quite loud enough.
Hi Z5380, We are sorry to hear about the issue with your unit. This is not the experience we want you to have. For us to better assist you, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: Hope to hear from you, David
Really Good Headphones
The sound quality is amazing, easily the best headphones ive had. ive even started to use them for gaming and ive had them for a couple of months now. The price may run some ppl away but if you have enough to spend. go with something quality like this.
Wow better than expected!
[This review was collected as part of a promotion.] These are awesome. First off they very comfortable, light weight and soft, they basically feel like the float over your ears. Sound is amazing, very warm and solid sounding. I tested these out and I couldn't even hear my son yelling for me in the other room. Such a cool feature the sound will pause when you take the head phones off! Also nice they auto turn off if you leave them off your head for awhile so the battery wont drain down. Super thrilled with these and better than I imagined.
Hi excontracting, Excellent choice! We're happy to hear that you are enjoying the comfort, sound quality, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
My experience
Headphones are good. I like the the sound and looks but the UX is a little bit lower then I expect. Mostly I use the headphones at home for work and play and in general I don't need the the "noice canceling" mode by default, I doesn't very like it. Every time when I turn on the headphones I need to click to times to turn off "noice canceling" and "noice control" that's annoying. Why my preference cannot be saved and every time when I turn on the headphones it's in the same mode which I turn it off? Is it hard to implement? I hope it can be fixed during coming updates. PLEASE! My little feature request :) Also I suggest in futures models separate the button for "turn off" and "connect to the new device" options. I switch very often between laptop and mobile and it also very annoying to press the button 7 second for connecting to the new device :) I hope my review was helpful. In general the headphones are great just fix the small UX issues and they will be the best! Thanks!
Hi Expertus, Thank you for sharing your experience and detailed review with the WH1000XM4. We're glad to know you like your new headphones. Unfortunately, as normal operation of the headphones, the noise canceling function is turned on automatically when the unit is turned on. We value your feedback with regards the noise canceling feature and function buttons of the headphones. Rest assured that we will have this noted as we always takes into consider all feedbacks that will help improve our products and services. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Thanks for sharing your review and for choosing Sony! - Kris
Incredible Sound
[This review was collected as part of a promotion.] This product is incredible. The sound quality is so clear that I can hear every word of a song and the best part is that I can not hear any outside noise. These headphones fit really well when I go running. I don't wear ear buds so these are good for me. I just hope that there are multiple colors
Hi Gameface1, We're very grateful for this positive feedback! We're extremely pleased to hear you're enjoying all the improvements we made on these headphones, especially the superb sound quality and overall fit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Jess
Outstanding!
[This review was collected as part of a promotion.] I can't believe how good these headphones are. I realize now that all of the other "noise cancelling" headphones that I have bought in the past were not actually noise cancelling. These definitely are. I'm amazed by how much noise is cancelled. Even if the noise cancelling feature is turned off, these still block out a lot of noise. They sound extremely good. Music and audio are crystal clear, and there's a bit of a nice bass rumble. They were super quick and easy to connect to my laptop and my phone via bluetooth. I love that they can be connected to 2 devices. The bluetooth range seems to be very good. My home is only around 1600 sq ft and I can walk all around the house without the connection cutting out. I very much love that the noise canceling feature can be turned off to allow ambient noise in. I like to be aware of what's going on around me while I am wearing headphones out of the house. There's also a setting that pauses whatever you're listening to when you start to speak. There's also a Quick Attention mode that turns off noise cancellation and turns the music down when you need to quickly listen to something - just cover the right headphone with your hand. That's very cool! They will also pause when you take remove the headphones from your ears. They look really nice. I love the combination of matte black with copper colored logo and accents, they look great! The carrying case is very cleverly designed to allow the headphones to fold up inside it. There's a mesh netting on one side of the outside of the carrying case, I'm not exactly sure what it's for but it can hold something. It's pretty slim and flat and easy to put in a bag and take anywhere with you. The case has an airplane adapter in it, as well as a cable for wired listening, and a short USB-C charging cable. There is no instruction booklet, but I found one on the Sony website that was really helpful, it's very detailed with illustrations and videos. The app is handy, though I haven't used it very much yet. You can control many settings there, like the speak to chat feature, ambient sound control, and there's a noise canceling optimizer you can run, different equalizer settings, etc. You can turn the headphones off with the app. It will also analyze your ear shape, but I have not done this yet. You need a photo of your ears, and you have to remove any ear piercings, and I have too many to remove so I skipped it. The headphones sound absolutely fantastic just as they are. There are touch controls on the outside of the right headphone - you can use your finger to swipe up or down to control the volume, and swipe right or left for going back or forward a song. Very cool! The battery life seems to be very good. I can listen to them for hours a day and only use maybe 10 to 20% or so of the battery. They recharge pretty quickly. You can charge for 10 minutes and get 5 hours of play time, fully charge in 3 hours. They are very comfortable to wear. They're lightweight, the headband is padded and very soft, as are the ear pieces. You can slightly adjust the length to make the band a bit larger or tighter. They stay put on my head while I'm walking around and being active. It's really easy to forget you are wearing them. There are many other features that I haven't explored yet, like the voice assistant - I just don't have a use for that at the moment, but I appreciate that it's there as an option. And I don't get many phone calls so I haven't used it for hands-free calling yet. I am absolutely 100% in love with these headphones and would recommend them to anyone. They're fantastic!
Hi DG578, Awesome! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph
AMAZING
[This review was collected as part of a promotion.] I'm obsessed with this wireless Noise Canceling Stereo Headset they are amazing the high-quality audio make them awesome they are great quality, I love the fact that have a Google assistant! They also are so comfortable perfect for travel because come with they case! The battery life is amazing up to 30 hours playing!
Hi Dayana, That's great! We are happy that you give the product a perfect rating! We're also delighted to hear that you're enjoying the outstanding sound quality, excellent noise canceling feature, and overall features of your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for your purchase and for choosing Sony! -Jess