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Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.2 out of 5 stars
stars781 ratings766 reviews
  1. 5 stars66% (516)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star10% (81)

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Showing 591-600 of 766 reviews
Aug 2, 2021
Ladiisim
5 out of 5 stars review

Awesome awesome just awesome!

[This review was collected as part of a promotion.] These headphones sound amazing! The bass, treble, hi hats all sound amazing. They are comfortable as well. The battery last very long. I wear them all the time while working, the noise cancellation is top notch.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hello Ladiisim, We are glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, David

Jul 28, 2021
Monniemommy
5 out of 5 stars review

I didn't know how much I needed these!!

[This review was collected as part of a promotion.] I work from home and have young kids....enough said right? I was just excited about having comfy headphones that were wireless, but I am blown away with the noise canceling function of these!!! I can literally work in the midst of a full-on kids argument right next to me!! These really work folks! The set up is quick and easy and I love al of the customization through the app!! I even hooked these up to hear my tv through the noise!!! Thank you Sony!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Monniemommy We are glad to hear you're enjoying the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, David

Aug 2, 2021
DelDoc
5 out of 5 stars review

Best Headphones I Ever Had!

[This review was collected as part of a promotion.] As a first time user of Sony headphones, I have to say that I am very impressed. These headphones as soft and comfortable to wear for long periods. The sound is absolutely amazing and pulls you into it. When using these headphones I feel like I am sitting right there at the concerts I listen too. The battery life on these are so long! Better than I could ever imagine! I love these so much I find myself using it more and more everyday.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi DelDoc, congratulations on your purchase. We're glad that you like the battery life, sound quality, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Aug 22, 2020
somedude
2 out of 5 stars review

Really Disappointed

I was very much looking forward to using the new headphones and taking advantage of some of the new features added with the XM4 such as multi device pairing and improved comfort. I have to say my initial excitement was only matched by my disappointment when I learned multiple device pairing requires LDAC to be disabled. I spend hours with headphones on every day due to lengthy web conferences and listening to music. My first conference call was met with complaints about my robotic voice or garbled speech. It was obvious to everyone I had an issue with my bluetooth headset. I tried changing almost every combination of setting to alleviate the issue. I ultimately ended up reverting back to my tried and true WH-1000XM3 and the WH-1000XM4 is on its way back to the store. It's too bad because I was expecting to recommend these to my employees and approve a few expense reports for them.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi somedude, we're sorry to hear that you had returned your new SONY unit. This is definitely the experience we don't want you to have. You may need to confirm if the connected devices also support LDAC. When music in supported codecs is transmitted from a connected device, the headset switches to that codec automatically and plays back the music in the same codec. Install the latest headset software using the “Sony | Headphones Connect” app to enjoy new functions or to resolve a certain number of issues with the headset. Always use the headset with the latest software installed. The call issues could also be isolated by initializing the unit: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html We have our customer support that always happy to assist you. you may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: We hope you reconsider SONY again. Thank you. ~Earl

Sep 11, 2021
Sabrina
5 out of 5 stars review

High end headphones with great noise cancellation

[This review was collected as part of a promotion.] I love these headphones they are super soft, sleek and feel very high end. The fold flat and store compactly which is super convenient for travel or to just throw in your purse or gym bag. Sound quality is great and the noise cancelation is better than my old beats studio head phones. I would highly recommend these if you’re looking for a nice pair of head phones. They are comfortable, light weight on the head and flexible so there isn’t any tightness when you wear them. Sony did a great job with these!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Sabrina, You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Oct 19, 2021
Jeremy81
5 out of 5 stars review

By far the best headphones I've ever used!

[This review was collected as part of a promotion.] I use these headphones every day. They are light-weight and comfortable to wear for hours. The sound quality is excellent as well as the noise canceling. I wear them while working. Love that they can connect to two devices at the same time. I connect them to my phone and laptop so I can listen to music and answer video calls without needing to turn the music off and take them off. The microphone is great and calls are very clear. The 3D audio feature is quite neat, however you must have a paid subscription with streaming music services that can utilize it. The battery lasts through the work. I do need to charge them daily, but that's to be expected with noise-canceling headphones. The touch controls are intuitive once you learn them. They are quite smart and can tell when you take them off and will pause your music. They can also tell when you are sitting and when your walking - and will adjust the noise-canceling levels accordingly. I am very happy with these headphones!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Jeremy81, Perfect! We're happy to hear that you are enjoying your new headphones. We also appreciate that you like the sound quality, lightweight design, comfort, features, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Dec 12, 2020
Jacksen99
5 out of 5 stars review

Awesome headphones

I just bought these headphones and wow am I amazed. Bose is the pioneer of noise canceling technology but Sony sure did beat them this time. The head phones are amazing, the sound quality is great and every thing else is awesome as well. As a person who has used both beats and Bose head phones, Sony is definitely the better of the three.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Jacksen99, thanks for sharing your feedback. We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Feb 10, 2021
Dissertori
5 out of 5 stars review

Expensive and excellent

Great product, received as a gift. Sound quality is excellent and this is the first time I have tried headphones with "hearable bass". The noise-cancelling is great when reading or performing daily routines (cleaning etc.). Althrough expensive, if you can afford it, then it is definitly worth a buy.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Dissertori, We're glad that you are happy with your investment. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Jul 30, 2021
Nicky987
5 out of 5 stars review

Multiple Device Support . Perfection. Headphones

[This review was collected as part of a promotion.] Noice cancellation Super Hero Headphones . Sound incredible , clear crisp. The head cushion is so comfy , important to me love when things are comfy and quality. Five microphones for background noice cancellations. Love. The Sony app is easy and cool to use. Highly recommend the Sony App. I love that I don’t have to take off the headphones to speak with someone. I can just place my hand on the right ear cup while the music is playing, it will turn the music and noise cancellation off. I can immediately talk with someone. The speak to chat function is vital in my world. With family and pets. I just start talking while wearing the headphones, and it pauses the music and noise cancellation. I speak and then back to sound heaven. I love the understated design in matte black, the touch pad on the side cool and so easy to operate. Case is nice too.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Nicky987, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay

Aug 2, 2021
Mellymoe
5 out of 5 stars review

What was that, I can’t hear you!

[This review was collected as part of a promotion.] My new Sony noise canceling headphones are the chiz! If you have two guys playing video games in the house and need to drown them out, look no further. The quality of music is great to. You can hear instrumentals that you wouldn’t normally hear with any other headphones. You also can take calls and get things done!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Mellymoe, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin