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Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.1 out of 5 stars
stars785 ratings770 reviews
  1. 5 stars66% (518)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star11% (83)

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Showing 581-590 of 770 reviews
Sep 17, 2020
paul9991
4 out of 5 stars review

Good, potentially great with firmware improvements

I upgraded from wired Bose QC25 headphones. Thus far I have found the microphones to be not quite as good as Bose, but the audio quality is exceptional. My main issue right now is that the dual bluetooth is causing problems. For example, I am often on a video conference and then I get a phone call. The headphone switches to the call before I even answer it. And then it completely drops the bluetooth on my computer. I have to power the headphones off and then back on to rejoin my conference. This needs to be fixed. So far the ambient control and speed to chat are more distracting than helpful so I turned them off. Pausing when I take off the headphones is nice, as are the touch controls on the headphones. My only other complaint is that the headband pushed down a bit too hard on my bald head. The Bose were more comfortable because of that.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi paul9991, we're glad that you like the sound quality of the headphones. We appreciate your feedback about the microphone, multipoint function, and fit of the headphones. Make sure to update the software version (via the Sony Headphones Connect app) for optimum performance. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony. ~Ralph

Jul 30, 2021
Nikki26
5 out of 5 stars review

Great Wireless Headphones

[This review was collected as part of a promotion.] I like how the Sony - WH-1000XM4 Wireless Noise-Canceling Headphones has an Alexa built-in, I don’t have to take off my headphones to speak to Alexa. The noise cancellation is great I can’t hear people in the background.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Nikki26, Great! We're glad that you are enjoying the Alexa function and noise canceling feature of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Sep 12, 2020
Nashville
3 out of 5 stars review

Amazing and disappointing

I purchased these headphones for the office. If I’m listening to music they are fantastic, best headphones I have used. The sound quality and noise canceling on the audio to your ear is top notch. However, the microphone noise canceling is near worthless. I need to have my office door closed or people on the phone can hear my co-workers from down the hall. Even after spending time fine tuning the headset with the app, the microphone problem didn’t improve. This did enhance the quality of the music I listen to however. If you like only listening to music, buy these. If you take phone calls in a noisy environment, get something different.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Nashville, We are sorry to hear about the issue with your headphones. This is not the experience we want you to have. We highly recommend updating the software of the headphones. Update the software using the Sony Headphones Connect app. Visit the link below for more details. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads/00016873 If you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: Regards, David

Aug 5, 2021
Melanie
5 out of 5 stars review

Simply stellar

[This review was collected as part of a promotion.] While I've owned my fair share of Bluetooth headphones, none of them have had ANC and, honestly, I wasn't sure if I really needed a noise cancelling feature at all in my headphones. I most often listen to music while at home where it's relatively quiet, anyway. But I was excited anyway to finally try out the noise cancelling capabilities of these Sony WH-1000XM4 headphones, and I couldn't be more impressed. Even when I'm just in my bedroom listening to music, these headphones dull the sound of my noisy air purifier and bring the music into crystal-clear focus. These are great sounding headphones, but it's the ANC and attention to design and detail that really make for an impressive listening experience. With other Bluetooth headphones I've owned, even the ones that had good sound quality, I've always felt like I need to turn up my music really loud in order to properly "feel" it, which was probably terrible for my hearing health. But even at lower volumes, these Sony headphones sound clear and vibrant. The 360 Reality audio capability is really awesome as well. I set it up with my Tidal HiFi subscription and played one of my favorite albums I've heard a hundred times, yet I swear I was hearing details and depth in the music that I had never heard before. And what's even better is that these headphones have all these great features while keeping them super easy to use and super comfortable to wear. I usually wear glasses, and typically glasses plus headphones equals massive headache after more than a few minutes of use, but these Sony headphones put no pressure on my glasses. The headband doesn't dig into the top of my head either, like other headphones often do on me. This level of comfort, in combination with long battery life, means that I can use these for many hours with zero worries, just pure focus on the music. What more could you want?

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Melanie, You made the right choice! We're glad that you are enjoying the noise canceling function, sound quality, comfort, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Jul 27, 2021
Sofis
5 out of 5 stars review

Fabulous

[This review was collected as part of a promotion.] Today I received my Sony wireless Noise Canceling stereo headset and I couldn't resist using them. I am very happy to be able to test these headphones, they are very good, they have high quality audio, noise suspension according to atmospheric pressure and with a 30-hour battery, hands-free calls and it also has a case to protect them. I am so happy with them, that I would not want to stop using them I like them very much they are so comfortable and resistant I recommend them they are the best.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Sofis, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Dec 14, 2020
Rosie52
5 out of 5 stars review

Better than Bose or Beats

I bought these about 2 months ago for working in my lab so I could move around without being tethered by a headphone cable. For reference, I work in a robotics lab that's usually filled with the sound of yelling or mini-battle bots fights (so essentially, so loud I can't hear myself think sometimes). Not only are these headphones the best noise-canceling products I own, but they're also so incredibly comfortable. I've worn these for up to 12 hours straight while studying for midterms/finals and not once did I get the usual headphone headache. The battery life is superb, connecting them to my devices is a breeze, and the sound is beautiful. I never write reviews so the fact that I'm taking time to do this should be a testament to how good these headphones are. If you're on the fence about getting them- do it. You'll thank yourself later.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Rosie52, Thank you for the 5-star rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl

Sep 21, 2021
MsJayfit
5 out of 5 stars review

Bomb sound!

[This review was collected as part of a promotion.] Wow! Right out the box I turned these headphones on and paired with my phone. Just like that the sound was bumping in my ears. The sound was bomb! Crisp, clear, nice base! Instructions say east set up, to download the app then connect. I connected without. I'm sure once I play around with the app I can enhance the sound quality even more. I happen to be watching the premiere of Dancing WTS in the background and these headphones definitely canceled out the noise at a low volume. Would probably be great on a plane or trying to cancel out the sounds for peace and quiet when you can't find peace and quiet. Im excited to put these to good use. If you purchase them you won't be disappointed!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi MsJayfit, Great! We are glad that you are loving the sound quality, noise canceling function, and ease of setting the app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Aug 2, 2021
DelDoc
5 out of 5 stars review

Best Headphones I Ever Had!

[This review was collected as part of a promotion.] As a first time user of Sony headphones, I have to say that I am very impressed. These headphones as soft and comfortable to wear for long periods. The sound is absolutely amazing and pulls you into it. When using these headphones I feel like I am sitting right there at the concerts I listen too. The battery life on these are so long! Better than I could ever imagine! I love these so much I find myself using it more and more everyday.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi DelDoc, congratulations on your purchase. We're glad that you like the battery life, sound quality, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Jul 27, 2021
K3V1N G
5 out of 5 stars review

Sound quality is superb

[This review was collected as part of a promotion.] The sound quality on these headphones is superb. Sony is known for making great quality products, so I’m sure the durability of these will be in line with that as well. The noise cancelling feature works great, especially for those that want to drown out the sound of the planes engines. I love these!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi K3V1N G, You made the right choice! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Aug 2, 2021
Rivera reviews
5 out of 5 stars review

Best head phones in the world

[This review was collected as part of a promotion.] So I want to start off by saying Sony by far makes the best thing in existence so by them making these head phone I new they were already going to be extraordinary and load and behold they were and I love each and every feature they have noise cancelling amazing adaptive sound when your doing exercise it enhances the music and when someone talks to you it knows omg it has other awesome features Sony by far you have better things than Samsung I give you ten thousand stars

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Rivera reviews, Excellent! We're thrilled to hear that you are enjoying the features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin