Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.1 out of 5 stars
stars
786 ratings771 reviews
  1. 5 stars66% (519)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star11% (83)

Member photos

  • +14 images
Sort by |
Showing 571-580 of 771 reviews
Jul 30, 2021
Reviewer name: Nicky987
5 out of 5 stars
5 out of 5 stars review

Multiple Device Support . Perfection. Headphones

[This review was collected as part of a promotion.] Noice cancellation Super Hero Headphones . Sound incredible , clear crisp. The head cushion is so comfy , important to me love when things are comfy and quality. Five microphones for background noice cancellations. Love. The Sony app is easy and cool to use. Highly recommend the Sony App. I love that I don’t have to take off the headphones to speak with someone. I can just place my hand on the right ear cup while the music is playing, it will turn the music and noise cancellation off. I can immediately talk with someone. The speak to chat function is vital in my world. With family and pets. I just start talking while wearing the headphones, and it pauses the music and noise cancellation. I speak and then back to sound heaven. I love the understated design in matte black, the touch pad on the side cool and so easy to operate. Case is nice too.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Nicky987, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay

Aug 19, 2020
Reviewer name: Mic666
4 out of 5 stars
4 out of 5 stars review

Best ANC and comfort, not so great phone calls

Pros: Best ANC, usage comfort, features, battery - comparing to some mid level competitors like Sennheiser 4.5BT - there is no comparison at all honestly in Sonys favor. Cons: There is only one really. Phone calls in quiet environment are good but when there is quite noisy Sony doesn't cope well. Mics harvest too much ambient noise and people on the other side complaints very often. If Sony can fix this with firmware and isolate Your voice like Bose 700 can, it will be great! Unknown: will it be compatible with PS5...

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Mic666, we're glad you like our new industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control-which automatically adjusts noise canceling based on your activity and an equalizer-which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. You can also switch the multipoint connection (Connect the headset to 2 devices simultaneously) on/off setting. We're sorry to hear that you have an issue with your SONY unit. Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile. Reset the unit by pressing both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl

Aug 5, 2021
Reviewer name: Kiki R
5 out of 5 stars
5 out of 5 stars review

Great sound & features

[This review was collected as part of a promotion.] These headphones offer superior sound quality and clarity and have great upper frequency separation. My husband is an audiophile and has several pairs of expensive headphones and he says these are comparable to his other high end ones. They are very comfortable to wear, even for my husband who has a large head. They offer bluetooth or direct connectivity with a mini jack. Everything you need comes in the box - a protective case, USB cable for recharging and an audio cable. They pair easily. There is an app you can download, but you can also use them without the app. The app does offer additional controls for volume, pause, play and advance. In our experience, they charge quickly and the charge lasts us several days using them about an hour a day. If you value high quality sound, we highly recommend these headphones.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Kiki R, You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony! -Ralph

Feb 14, 2021
Reviewer name: friendlyneighborhoodgabe
4 out of 5 stars
4 out of 5 stars review

Great, But PLEASE, PLEASE Bring Back VPT Surround!

I loved the XM3s. I mean absolutely loved. They were a god send and really transformed audio for me. Noise cancelling: perfect. Comfortability: superb. The XM4 is almost no different. When it comes down to it, the audio is better, the mic is better, and I even loved the full matte finish more. BUT, I loved the surround sound settings on the XM3. You could make it sound like you were actually in a club or concert. I mean, amazing. I never saw features like that before. But with the upgrade, they are no longer available sadly. I really don’t understand why they were removed. I thought it brought so much life to audio. If this weren’t an issue, I’d definitely rate 5 stars. Not 5, 10.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi friendlyneighborhoodgabe, We are so glad to hear that you are enjoying your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thanks for the feedback regarding the VPT. Please be assured we take this feedback very seriously and continuously strive to improve our products. Thank you for choosing Sony! David

Aug 22, 2020
Reviewer name: somedude
2 out of 5 stars
2 out of 5 stars review

Really Disappointed

I was very much looking forward to using the new headphones and taking advantage of some of the new features added with the XM4 such as multi device pairing and improved comfort. I have to say my initial excitement was only matched by my disappointment when I learned multiple device pairing requires LDAC to be disabled. I spend hours with headphones on every day due to lengthy web conferences and listening to music. My first conference call was met with complaints about my robotic voice or garbled speech. It was obvious to everyone I had an issue with my bluetooth headset. I tried changing almost every combination of setting to alleviate the issue. I ultimately ended up reverting back to my tried and true WH-1000XM3 and the WH-1000XM4 is on its way back to the store. It's too bad because I was expecting to recommend these to my employees and approve a few expense reports for them.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi somedude, we're sorry to hear that you had returned your new SONY unit. This is definitely the experience we don't want you to have. You may need to confirm if the connected devices also support LDAC. When music in supported codecs is transmitted from a connected device, the headset switches to that codec automatically and plays back the music in the same codec. Install the latest headset software using the “Sony | Headphones Connect” app to enjoy new functions or to resolve a certain number of issues with the headset. Always use the headset with the latest software installed. The call issues could also be isolated by initializing the unit: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html We have our customer support that always happy to assist you. you may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: We hope you reconsider SONY again. Thank you. ~Earl

Aug 23, 2021
Reviewer name: GG5711
5 out of 5 stars
5 out of 5 stars review

Out of this world

[This review was collected as part of a promotion.] These headphones by Sony are legit. I have never imagined such a sound experience. The are quality and also comfortable. They fit my big head but are also adjustable so my kids and wife can use them. I create music as a hobby and these have shown up all my old pairs of headphones. The noise cancelation is real and I can’t hear anything else but what comes from these. My kids even try to get my attention and I can see their lips moving but nothing else. The charge lasts a long time and I like the buttonless navigation on the earphone themselves. Power button is easy to locate and the usb type c cable input is right there too. Another great feature is the Voice assist function so I can hands free navigate when I need to. The carrying case it comes with is well made and convenient. There isn’t anything I don’t like about these.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi GG5711, Thank you so much for sharing your wonderful experience with our WH-1000XM4! We are so happy to hear you are satisfied with the exceptional sound quality, comfort fit, industry-leading noise canceling function, long-lasting battery life, and overall performance of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for your purchase and for choosing Sony! - Romeo

Feb 2, 2021
Reviewer name: Sadthesedontowrk
1 out of 5 stars
1 out of 5 stars review

Great except...

Microphone and stereo audio dont work together. I like to play games with friends but I can't now because I will have to use the hands free calling as my stereo audio source to be able to hear them, but the audio quality is soo bad and distorted that I can barely make them out. for gaming, discord and meeting calls, it's not a good choice. These sound great for anything else though.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Sadthesedontowrk, We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having the best experience with the call quality and for gaming. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The full operation of the headphones with the Discord app is also not guaranteed. Sony takes all feedback seriously. Rest assured that this will help us improve our products. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details: Full Name: Sony.com Username: Telephone Number: Sony Headphones Model Number: Additional Information regarding your experience with the WH1000XM4. We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, -Ralph Sony Social Support

Aug 2, 2021
Reviewer name: mg777
4 out of 5 stars
4 out of 5 stars review

So great!

[This review was collected as part of a promotion.] I really needed something wireless and simple to wear when working out, doing yard work and generally listening to music around the house and have had these for a few weeks now. Not having noise blocking headphones/earbuds drove me absolutely crazy while trying to concentrate or just not having to hear noises around me (especially outside). While these headphones are not total noise cancelling, they are great to keep most noise out; the noise I can hear is very muffled and the sound goes up to a nice level and does not hurt my ears. They are very comfortable as well around my head. Instructions are very straight forward and the headphones are very user friendly. Easy to charge and have a decent charging life. I am very happy with these.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi mg777, Glad to hear that you found the perfect headphones for you! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 4-star rating! Regards, Carl

Jan 22, 2021
Reviewer name: Lennydrums
5 out of 5 stars
5 out of 5 stars review

A quiet life with detailed and semi-powerful music

I got my XM4s through an official Sony distributor and the service and logistics were great. The box arrived fully sealed and in perfect condition. The headphones are really beautiful and minimalistic. Mine are black ones, the case is really elegant and the charger and the 3.5mm cables are alright, although a bit short and flimsy. I own several pairs of headsets, but my purpose for these ones was to create a relaxing and comfortable reading environment wherever I decide to be in my noisy house or anywhere else. I was thinking that the bass was going to be overpowering but it's really engaging and balanced with the other frequencies. Definitely, they are not loud enough, requiring at least a 20% in volume to reach crazy party levels, but the reason for its existence is to have them for long hours on your ears as a detailed music companion and a disturbing noise cleanser. I'm also using them with a FiiO DAC/AMP Q5s and I can get the performance boost that I need. I haven't experienced any video lag with my tvs, tablet, laptop or phone, so I'm alright with the lack of AptX, although I would prefer to have that codec over many of the useless features. Overall, they are very pleasing to most ears and I definitely recommend them, but please, do not make them your only pair, because you'll need something more well-rounded and powerful for other music genres or for sweaty workouts. Thanks.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Lennydrums, Thank you for the feedback. We really appreciate the time you took to share so many details about your experience with the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! David

Aug 18, 2021
Reviewer name: Tanita75
5 out of 5 stars
5 out of 5 stars review

AMAZING!!!

[This review was collected as part of a promotion.] WH-1000XM4 Wireless Noise-Canceling Headphones are AMAZING!!! They are very durable and constructed from the best quality materials available. They are designed to be wireless and noise-canceling. The sound is top quality, making my music/ movie experience amazing. It's easy to use and to control the varying sounds.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Tanita75, Great! We're glad that you like the features, noise canceling function, and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin