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Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.1 out of 5 stars
stars784 ratings769 reviews
  1. 5 stars66% (517)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star11% (83)

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Showing 551-560 of 769 reviews
Apr 11, 2021
ash88
4 out of 5 stars review

Great sound quality, can be better with functional

Sound quality is grea, but it has few bugs: once you remove from ears, the music pauses but when you play the music after that even if it is out of ears, it is still paired and plays music. Multiple device switching is sometimes not that seamless. Hire better software engineers.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi ash88, we're glad you like the sound quality of our product. We're sorry to hear that you have issues with your SONY unit. When you listen to music while wearing the headset on your ears, the headset will pause music playback automatically if the headset is removed. When the headset is worn again, the headset resumes music playback. Please check this link for more information: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wear For multipoint issues, please follow this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl

Oct 4, 2021
PantsBoi
5 out of 5 stars review

Amazing headphones

[This review was collected as part of a promotion.] I've been a long time user of another brand of wireless noise-canceling headphones (the company starts with a B). I figured it was time to try out a new pair. I've been very pleasantly surprised by how well this set of wireless noise-canceling headphones. Here are my favorite features: • REALLY long battery life. I wear these wireless noise-canceling headphones most of the day on conference calls and typically only need to charge them once a week. My other pair I had to charge nightly. • Comfort - These are very comfortable to wear -- even for extended periods. • Smart Control - I love that these automatically pause music/playback when you take them off. Ingenious! The gesture controls built in for volume are also a nice touch. • Adjustable EQ - You can adjust the playback to suit your needs. Highly recommended!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hello PantsBoi, Wow! Thank you so much for sharing your awesome review with our WH-1000XM4. We are truly happy you are satisfied with the superb quality & performance- especially the long-lasting battery life, comfortable fit design, adjustable equalizer for great sound quality, and smart features of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! - Romeo

Jul 27, 2021
K3V1N G
5 out of 5 stars review

Sound quality is superb

[This review was collected as part of a promotion.] The sound quality on these headphones is superb. Sony is known for making great quality products, so I’m sure the durability of these will be in line with that as well. The noise cancelling feature works great, especially for those that want to drown out the sound of the planes engines. I love these!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi K3V1N G, You made the right choice! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Aug 23, 2021
GG5711
5 out of 5 stars review

Out of this world

[This review was collected as part of a promotion.] These headphones by Sony are legit. I have never imagined such a sound experience. The are quality and also comfortable. They fit my big head but are also adjustable so my kids and wife can use them. I create music as a hobby and these have shown up all my old pairs of headphones. The noise cancelation is real and I can’t hear anything else but what comes from these. My kids even try to get my attention and I can see their lips moving but nothing else. The charge lasts a long time and I like the buttonless navigation on the earphone themselves. Power button is easy to locate and the usb type c cable input is right there too. Another great feature is the Voice assist function so I can hands free navigate when I need to. The carrying case it comes with is well made and convenient. There isn’t anything I don’t like about these.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi GG5711, Thank you so much for sharing your wonderful experience with our WH-1000XM4! We are so happy to hear you are satisfied with the exceptional sound quality, comfort fit, industry-leading noise canceling function, long-lasting battery life, and overall performance of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for your purchase and for choosing Sony! - Romeo

Oct 15, 2020
Shanti Apriliani
3 out of 5 stars review

Great but they have some bugs

I watch many headphones review before finally choosing this one. I consider Bose and B&O, but I have B&O and I was thinking about having different brand of headphones for comparison. The design is great for me. It feels premium and looks simple, and the headphones are really comfortable. They are very light, it feels like you aren’t wearing any headphones. The pads covering the ears are so soft and pillowy. Moreover, they come with a hard case that definitely will protect them if you put them in your bag. Now for the sound. I’m definitely not an expert. For me, the sound is quite great, and you can customise it with the equaliser which will make your experience better. Strictly speaking, my B&O give a light and clear sound, while Sony give a heavy, bassy, but also still clear. Now for the minus. It is only a week or so but I have some bugs. When I connect them to my phone, the volume suddenly increase to the max. The first time I had this it really hurt my ears because I was playing some rock music. Now I always be very careful and check the volume first before start playing the music. Other than that, sometimes the headphones give some sort of static sound when the ANC is on. It get lost when you start playing the music, but i dont think it should happen in this premium product. Once when I was watching Youtube, suddenly my headphones went off by itself. And once I had this headphones on and listening on some music, but then I can’t operate the touch sensor on the headphone, i can’t adjust the volume, pause/play, and skip to next track. I had to turn it off first before it would work again. If you can repair these bugs I will be very happy to give 5 stars. Actually these bugs arent that disturbing, but I really expect more when purchasing this product.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Shanti, thank you for sharing your detailed review of your headphones. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Regards, Erin

Oct 8, 2021
Amberdawm
5 out of 5 stars review

Headphones

[This review was collected as part of a promotion.] I received my wireless noise canceling headphones. I am very impressed with this headphones! I love them they are very high quality and well made. They are very comfortable and easy to use. There is step by step directions how to use and set up. These headphones sound amazing while using them. They cancel any noise out. I would recommend these noise canceling headphones to anyone.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Amberdawm, Awesome! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Oct 20, 2021
Jbrown304
5 out of 5 stars review

Great Headphones!

[This review was collected as part of a promotion.] These headphones are very comfortable and light. The noise canceling feature is top notch. I mowed my lawn with these on and I could not hear my riding mower. I was definitely surprised on how well these don't let noise through. The over the ear design is very comfortable. There is an app you can download to help adjust settings. One setting that is pretty cool is when I start talking the noise cancellation feature turns off so I can hear myself and whoever else i am talking to. You can adjust settings to fit almost every need and personalize them to your needs. The sound quality is awesome and probably the best I have heard from a pair of headphones. These also came with a ver nice traveling/storage case. I would definitely recommend these for anyone in the market for a high quality pair of headphones. I am not disappointed in these headphones and glad I got them.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Jbrown304, You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony! -Ralph

Oct 11, 2021
Nicky83
5 out of 5 stars review

Amazing!

[This review was collected as part of a promotion.] The sound quality is outstanding! True noise cancelling. Well padded and very comfortable to wear for hours at a time. Easy to carry when not in use. Hands down the best pair of headphones I have owned.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Nicky83, Amazing! We are glad that you are loving the sound quality, comfort, and noise canceling function of your new headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony. Erin

Jul 29, 2021
Mrdave2u
5 out of 5 stars review

Awesome

[This review was collected as part of a promotion.] Awesome Sony WH-1000 x m4 wireless noise - canceling headphone. Excellent call quality with 5 built in microphones. The earcups are designed to swivel and fold neatly into the included carrying case. Also included you'll find the adapter plug and cable . Great for commuting on a train or walking . The battery last up to 30 HRS on a single charger . They're extremely comfortabl to wear even for long time periods.over all great headphone with great sound, battery life and comfort.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Mrdave2u, Great! We're glad that you like the call quality, noise canceling function, battery life, sound quality, comfort, and supplied accessories. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Sep 23, 2021
anna689
5 out of 5 stars review

amazing

[This review was collected as part of a promotion.] these headphones are everything! i am currently in school and spend a lot of time on my computer. i usually use my airpods but theses are even better for studying! i like how comfortable they are on my ears. dont get me wrong, I love my airpods for working out and other things but for long periods of time thesse work great! noise cancelling is amazing!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi anna689, Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph