Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones forMember photos









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Noise-cancelling headphones
[This review was collected as part of a promotion.] These are absolutely amazing. You can hardly hear any noise from the outside. An the sound is so clear. There light weight. Love the carrying case that they came in. I don't believe that I could have done any better. I have already recommended these headphones to so many people. Highly recommend this product
Hi Melissa, Awesome! We're glad that you are enjoying the noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
NEEDS some important software updates.
I got these for christmas back in 2020. early on these were wonderful, the sound quality is amazing, the touch controls were convenient, and the setup was simple and effective, HOWEVER there are some software features these NEED if i am to reccomend these to anyone. Speak to chat will turn on randomly even if i have the feature turned off in the app. The amount of times im watching content or listening to music only to have it stop because of this "feature" that i have TURNED OFF is infuriating. They also NEED to let us choose what touch controls WE WANT. I only personally care for the volume control and skip track features but there are multiple additional controls that i dont want to use. The extra controls would be nice IF they were optional but instead it's all or nothing. I would love to reccomend these to everyone but these issues make me hate using these things. Even just google searching the speak to chat issue brings up tons of forum posts and threads of people with the EXACT SAME ISSUES.
Hi StephenR, Thanks for sharing your review and experience with the WH1000XM4 headphones. We're glad that you like the sound quality, touch controls, and had an easy time setting it up. Your feedback about selecting specific touch functions is greatly appreciated. It unfortunate that the Speak-to-Chat function is not working properly. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Resetting and initializing the headset may help resolve the issue: Resetting the headset -Press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Initializing the headset -Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again. If still not resolved, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Sony.com Username: Telephone Number: Sony Headphones Model Number: Additional Information regarding your experience with the WH1000XM4. We appreciate you and thanks again for shopping Sony! Sincerely, -Ralph
Headphones
[This review was collected as part of a promotion.] I received my wireless noise canceling headphones. I am very impressed with this headphones! I love them they are very high quality and well made. They are very comfortable and easy to use. There is step by step directions how to use and set up. These headphones sound amazing while using them. They cancel any noise out. I would recommend these noise canceling headphones to anyone.
Hi Amberdawm, Awesome! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph
Sony rocks
[This review was collected as part of a promotion.] I got the sony WH-1000XM4 Wireless Noise-Canceling Headphones after a lot of research. I absolutely love these headphones. The sound quality is unreal and the noise cancelling works great. I mow lawn and weed wack with these on and can hear the music perfectly. I love the sensor in the left ear that stops the music when you take them off and restarts when you put them back on. All in all I am absolutely loving these Headphones.
Hello Dawnbing, Thank you so much for the 5 Star review! We are so happy to hear you love the superb performance, features, and quality of your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! - Romeo
Great headphones
[This review was collected as part of a promotion.] These have a long battery life.easy to connect the blue tooth on them. Sound is beyond perfect.really comfortable fit ,they don't hurt your ears at all.noise canceling is excellent. Really nice carrying case for them.really like the touch to pause feature. I love using these for work,its nice to drown out the noise of the machinery.. makes my day go bye faster with these. Thank you for a most awesome product I love them!
Hi Smalltown6, Great! We're glad that you like the ease of pairing, battery life, fit, sound quality, features, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
High end headphones with great noise cancellation
[This review was collected as part of a promotion.] I love these headphones they are super soft, sleek and feel very high end. The fold flat and store compactly which is super convenient for travel or to just throw in your purse or gym bag. Sound quality is great and the noise cancelation is better than my old beats studio head phones. I would highly recommend these if you’re looking for a nice pair of head phones. They are comfortable, light weight on the head and flexible so there isn’t any tightness when you wear them. Sony did a great job with these!
Hi Sabrina, You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph
Great Canceling Headphones
[This review was collected as part of a promotion.] This Sony WH-1000XM4 Wireless Noise-Canceling Headphones are one of the best headphones I have ever own, is one of Sony’s already excellent line of Bluetooth headphones. They are very comfortable and has the best noise cancelling headphone. The music comes through full and clear, one thing I noticed is that when You have the headphones on and people are talking you won’t be able to hear anything they are saying even with the music off that is how good and concealed they are. Sony has finally created a XM4 headphone that has multipoint pairing. I’m very pleased with my headphones I Definitely recommend it if you are looking for a good quality concealed headphones!!
Hi Deliam, Amazing! Choosing these headphones will definitely be worth it! We're delighted to hear you are very satisfied with your purchase! We're also thrilled to know you feel these are one of the best sounding headphones that you've owned and you are enjoying the comfort, excellent noise canceling feature, and superb sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for the recommendation and for offering a fantastic rating on the product! -Jess
Best headphones available
Sony does everything right. These headphones are no exception. Comfortable lightweight, battery last forever and you can get ours of music outta a few minutes of charging. Sound canceling is amazing. A must buy if your looking for the best headphones available
Hi Eric3838, We're very glad to hear that! Thank you for this amazing review! Good to know you appreciate the comfortable fit, lightweight design, long-lasting battery life, fast charging, and noise canceling feature of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Not a good fit
I absolutely love this product, but it did not fit my small head. I returned it because it was so uncomfortable. Exchanged them for a different brand. The quality is not as good, and I loved the features on the Sony. I’m so disappointed with the whole situation. I’ll probably return the competing brand even though they’re comfortable they don’t measure up to the Sony.
Hello Wendy R, We are very sorry to hear that. Please be assured we take this feedback very seriously and continuously strive to improve our products. Regards, David
Great but they have some bugs
I watch many headphones review before finally choosing this one. I consider Bose and B&O, but I have B&O and I was thinking about having different brand of headphones for comparison. The design is great for me. It feels premium and looks simple, and the headphones are really comfortable. They are very light, it feels like you aren’t wearing any headphones. The pads covering the ears are so soft and pillowy. Moreover, they come with a hard case that definitely will protect them if you put them in your bag. Now for the sound. I’m definitely not an expert. For me, the sound is quite great, and you can customise it with the equaliser which will make your experience better. Strictly speaking, my B&O give a light and clear sound, while Sony give a heavy, bassy, but also still clear. Now for the minus. It is only a week or so but I have some bugs. When I connect them to my phone, the volume suddenly increase to the max. The first time I had this it really hurt my ears because I was playing some rock music. Now I always be very careful and check the volume first before start playing the music. Other than that, sometimes the headphones give some sort of static sound when the ANC is on. It get lost when you start playing the music, but i dont think it should happen in this premium product. Once when I was watching Youtube, suddenly my headphones went off by itself. And once I had this headphones on and listening on some music, but then I can’t operate the touch sensor on the headphone, i can’t adjust the volume, pause/play, and skip to next track. I had to turn it off first before it would work again. If you can repair these bugs I will be very happy to give 5 stars. Actually these bugs arent that disturbing, but I really expect more when purchasing this product.
Hi Shanti, thank you for sharing your detailed review of your headphones. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Regards, Erin