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Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.1 out of 5 stars
stars784 ratings769 reviews
  1. 5 stars66% (517)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star11% (83)

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Showing 521-530 of 769 reviews
Aug 12, 2021
jennwickschnak
5 out of 5 stars review

Excellent Features and Qualities

[This review was collected as part of a promotion.] Sony has completely outdone themselves this time with the WH-1000XM4 wireless and noise-cancelling headphones! I have been using these headphones for weeks now for many zoom meetings, on airplanes, and just listening to music around the house and the sound quality is amazing as is the noise-cancelling features of this Sony model. The carry case is perfect because it fits in small spaces and includes the charging cable, adapter for airplane use, and cable for wired sound. I highly recommend these Sony headphones - they have truly thought of everything with this model!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi jennwickschnak, thank you so much for the 5 Star review! We really feel your happiness with our WH-1000XM4. We are also thrilled to hear you are satisfied with its superb quality & features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for recommending our WH-1000XM4 and for choosing Sony! - Romeo

Dec 11, 2022
christopher13
5 out of 5 stars review

Best Headphones I've Owned

[This review was collected as part of a promotion.] These are the best headphones I've ever owned. Period. It's not just that the noise-canceling capability is phenomenal (it is), it's also that the sound quality is fantastic. When I tried them out at home, I was stunned with the sudden silence they provided before listening to music. When I tried them on an airline flight, they not only provided magnificent sound with the engine noise gone (not just reduced) but also helped create a relaxing environment for the trip. The right ear has touch controls; just swipe a finger up/down for volume and forward/back for next or previous song. Cover the ear to quickly deactivate noise-canceling to hear announcements or conversations whenever needed. These headphones are simple, easy, and intuitive, and they're everything you would expect from Sony.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hello christopher13, Thanks for sharing your awesome experience with your new Sony wireless headphones. We are glad that they are the best headphones you have ever owned. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent

Aug 19, 2020
Mic666
4 out of 5 stars review

Best ANC and comfort, not so great phone calls

Pros: Best ANC, usage comfort, features, battery - comparing to some mid level competitors like Sennheiser 4.5BT - there is no comparison at all honestly in Sonys favor. Cons: There is only one really. Phone calls in quiet environment are good but when there is quite noisy Sony doesn't cope well. Mics harvest too much ambient noise and people on the other side complaints very often. If Sony can fix this with firmware and isolate Your voice like Bose 700 can, it will be great! Unknown: will it be compatible with PS5...

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Mic666, we're glad you like our new industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control-which automatically adjusts noise canceling based on your activity and an equalizer-which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. You can also switch the multipoint connection (Connect the headset to 2 devices simultaneously) on/off setting. We're sorry to hear that you have an issue with your SONY unit. Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile. Reset the unit by pressing both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl

Apr 22, 2021
bsamyn
4 out of 5 stars review

Good value with some points to improve upon

I've been using these for a few weeks now (coming from a Sennheiser Momentum M.2 Wireless) and generally really enjoy them. There are a few things that can be improved upon though: * Auto power off: way too short, I use these headphones for work and I have to reconnect so often when receiving a call. Make this timer adjustable (e.g. 2h or more). * Wind ANC: when biking with these headphones, all I hear is a loud rushing of wind. Could you please take this into account? Potentially by leveraging the adaptive sound control feature. * Dual device connect: when connected to one device (Android Phone), and subsequently being called on the other (Windows PC), I hear everyone in a very robotic voice (and they me in most cases). I have to disconnect and re-connect or switch input sources in the call menu to fix this. This is very annoying and rather embarrassing. * Touch controls: somehow they don't always work as fluently as you'd like (e.g. nothing happens). But there is a lot to love as well: * generally great ANC * good battery life * comfortable fit * good music quality * the wear-detection (auto-pause)

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi bsamyn, We're glad that you like the ANC, battery life, comfort, wearing detection, and sound quality of the headphones. Your feedback about improving some functions is greatly appreciated. We hope you continue to enjoy these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Regards, -Ralph

Feb 19, 2021
Cruznik02
4 out of 5 stars review

Excellent Headphones with one major design flaw

As a former Club DJ and audiophile I found the sound quality to be excellent at this price point. Noise cancelling worked very well. Headphones are comfortable. My complaint is the touch sensor control, it does not work very well and I find myself hanging up calls when trying to simply adjust the volume. Please provide buttons on the next iteration of these.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Cruznik02, Thank you for sharing your experience with your WH1000XM4. While we are glad you like the excellent sound quality, reasonable price and noise canceling features of the headphones, we regret to hear that you are experiencing issues with the touch sensor control of the unit. Please open this link with information if the touch sensor control panel does not respond correctly. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html May we contact to help? If so, please email the below information to socialsupport@am.sony.com. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Kris

Aug 9, 2021
Ulilili
5 out of 5 stars review

Very satisfied

[This review was collected as part of a promotion.] I am so happy with these headphones. I pair them with my phone so I can listen to podcasts while I'm working or when the baby is napping (on me). I needed zero noise leak and high noise cancelling and these deliver. Like I can still hear the baby crying, but my podcasts aren't being drowned out by it you know? Its made my me time so much less stressful. Plus the sound quality is great and they're comfortable to wear. One thing though- Sometimes I get pressure in my eardrums when I wear them

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Ulilili, thanks for sharing your feedback. We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Jul 29, 2021
Denise28
5 out of 5 stars review

Great sound quality

[This review was collected as part of a promotion.] These are amazing headphones. First, they are super comfortable. I like that the padding is soft on my ears and they aren't at all hot or sweaty. The band is comfortable as well, fitting snugly but not so tight that it would hurt an average sized head. I had no problem setting up the app, and when I paired the bluetooth with my computer it was quick and easy. Of course, the sound is what's important, and I find these to have clear, crisp sound and the noise cancelling feature works perfectly. Another plus is that you can just use them as regular wired headphones if you just want to plug them into something that doesn't have bluetooth. I love that, because sometimes I'm using an older device that needs "regular" headphones I feel like these are great quality, work well and have the versatility to use with bluetooth or with a wire. I recommend them.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Denise28, Thank you for an amazing review and recommendation! We're happy to hear you like the amazing sound quality, comfortable fit, app, Bluetooth connectivity and wired connection with your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris

Oct 5, 2021
Kimberly
5 out of 5 stars review

Jaw Dropping

[This review was collected as part of a promotion.] The 360 Reality Audio literally made my jaw drop. I thought I knew what good headphones were. I had no ideas what I was missing before using these. These are worth whatever the price is. The noise canceling is fantastic, and can adjust to your surroundings. It also has a Speak to Chat function that allows you to have a conversation with ease and without fumbling with a pause button. Also, if you take your headphones off, the music automatically pauses for you. Brilliant! Sony really put thoughtful consideration into designing this product and thought about all the bells and whistles you never knew you needed. Hands down the best. My one complaint is so minor compared to all the features, and that’s the length of the USB charger. It’s very short and not really practical to use everyday. It does come with an adapter for airplane use though which is an added bonus. They are also extremely comfortable. It comes with the capability to pair with Alexa and can complete calls too. The controls for everything are right on the super soft headphone and these are completely wireless. I’ll be purchasing a pair for my husband because I know he’ll be stealing these from me.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Kimberly, You made the right choice with the WH1000XM4! Your feedback about the supplied charging cable is greatly appreciated. We hope you continue to enjoy these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Oct 19, 2021
Jeremy81
5 out of 5 stars review

By far the best headphones I've ever used!

[This review was collected as part of a promotion.] I use these headphones every day. They are light-weight and comfortable to wear for hours. The sound quality is excellent as well as the noise canceling. I wear them while working. Love that they can connect to two devices at the same time. I connect them to my phone and laptop so I can listen to music and answer video calls without needing to turn the music off and take them off. The microphone is great and calls are very clear. The 3D audio feature is quite neat, however you must have a paid subscription with streaming music services that can utilize it. The battery lasts through the work. I do need to charge them daily, but that's to be expected with noise-canceling headphones. The touch controls are intuitive once you learn them. They are quite smart and can tell when you take them off and will pause your music. They can also tell when you are sitting and when your walking - and will adjust the noise-canceling levels accordingly. I am very happy with these headphones!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Jeremy81, Perfect! We're happy to hear that you are enjoying your new headphones. We also appreciate that you like the sound quality, lightweight design, comfort, features, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Sep 4, 2020
KeishaB580
4 out of 5 stars review

Upgrade from 1000x M2

I love these headphones, they were a necessary upgrade from my M2's which have a cracked headband on both sides. I'm not an audiophile so you can take this with a grain of salt, but listening to my music using these headphones was incredible. I use a custom EQ with the bass turned up to the max with my Tidal HIFI subscription and my music sounds amazing. It was definitely a better sound experience than my M2's which could tend to get a little muddy when the bass is turned up to high levels. I like the fit and overall design of these headphones. They are definitely lighter than the M2's, I could feel the difference immediately, and they are very comfortable on my head. I wore them for a straight 12 hours with no pain/irritation to my ears. The material feels like it will be more sturdy than the M2's, but I'll have to wait and see about that. This was a nice upgrade in features. I've used the speak to chat, and it works as it says it does. I'll be listening to my music and when my son comes over to talk, as soon as I say the first word out of my mouth the ambient sound is activated and then maybe 10-15 seconds after the conversation is over, the music or whatever I'm listening to automatically starts playing again. This feature will be clutch when I'm back in the office for work. The Noise cancelling is amazing, no surprise there. I can now connect to two devices at the same time, but switching between them isn't always as seamless as I would like it to be. I'm not sure if this has anything to do with the devices I'm connected to, but this feature can be a little buggy at times. There is one feature in the app that Sony took away with this upgrade in headphones, and that is the Surround VPT. I loved using this feature with my M2's. I was a little disappointed when I realized this was no longer available in the app. I hope SONY can put this feature back with an upgrade in the near future. I don't love the call quality. Of course it's an upgrade for me, but it's still not there yet, but It's not a deal breaker for me. Overall, these headphones are almost perfect for me. SONY just keeps knocking it out of the park with these 1000x headphones. If they can give us the Surround VPT back, make some improvements to the call quality, and these will be the perfect earphones. I'm very happy with my purchase (which i made with my own money) and I would enthusiastically recommend these to anyone!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi KeishaB580, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl