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Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.1 out of 5 stars
stars784 ratings769 reviews
  1. 5 stars66% (517)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star11% (83)

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Showing 481-490 of 769 reviews
Dec 4, 2020
MJohnsonJr
5 out of 5 stars review

Excellent Headphones!

Best headphones I've ever owned. I wear them most of the day for work and listen to music in between phone calls. I hear everyone I speak to crystal clear and never have issues with dropping calls or people not being able to hear me. Very comfortable not once I have even noticed a bit of discomfort. The sound quality of both my phone calls and the music is outstanding. I've been through a lot of headphones over the years and I can tell you this is one of the best purchases I've made in a long time. I also love how quickly these charge. I get a lot of phone calls from work through the day and at this point I'm so spoiled being hands free. Thankfully if I need a quick charge in just 5-10 minutes I get enough of a charge to get me through the day. The full charge doesn't take long at all either. Very impressed all the way around. No complaints. Extremely happy with them.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi MJohnsonJr, Thank you so much for the perfect star rating! We are really delighted to hear you are extremely happy with the amazing features and outstanding sound quality of our newest industry-leading, Noise Canceling headphones WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 & 5-stars review and for choosing Sony! - Romeo

Mar 23, 2021
runningrobber34
4 out of 5 stars review

One of the best in the industry

I bought these headphones a month ago and I have thoroughly impressed with the quality of the sound and the noise cancelling feature. It does take some time to get used to the app and all of its qualities but after a week or so I was able to use the adaptive sound control to recognize my most frequently visited locations and already have the settings I want for that place ready to go. The multi-device feature works pretty well, sometimes there is a hitch in switching from my laptop to my phone or vice versa with certain apps, but for most uses it works seamlessly. They are really comfortable and I wear them for hours at a time with no issue. Highly recommend these!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi runningrobber34, Thank you for this amazing review! We're glad to hear you're enjoying the excellent sound quality, industry-leading noise cancelation, adaptive sound control feature, multipoint connection, and comfortable fit of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, Sam

Aug 21, 2020
Z5380
3 out of 5 stars review

Not loud enough

I got these today and wanted to love them. They aren't as loud as my old Beats. Sound quality and noise canceling is great, but I just wish they could go louder. I have downloaded the headphones app and tried every setting, but I still find it annoying they don't go quite loud enough.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Z5380, We are sorry to hear about the issue with your unit. This is not the experience we want you to have. For us to better assist you, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: Hope to hear from you, David

Aug 6, 2021
cac33300
5 out of 5 stars review

Absolute game changer

[This review was collected as part of a promotion.] I'll start by being honest- I was never a fan of "over the ear" headphones. But then my wife got me these after listening to me complain about having to wear wired headphones and earmuffs while mowing on our acreage. I can't say enough good things about these headphones. This is my first pair of noise canceling headphones and they take the roar of my 27hp zero turn mower to a dull hum. It's unbelievable! I found them very easy to pair with a variety of devices (phone, TV, laptop) and the setup was very intuitive. The multi-purpose button is awesome and makes them customizable for whatever your intended usage might be. The ability to override the noise cancelling by holding your right hand over your ear creates a temporary passthrough to hear ambient noise is really handy when my wife is hollering and trying to get my attention. The last feature is the battery life. It's incredible. The instructions list it at 30 hours and I've been able to get a little longer than that at times. The charging time is very rapid as well. I'm a big fan of the case for storage as I have small children in my house that break stuff all the time. It makes traveling with these Sony headphones a breeze also. Guys, you need these headphones!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi cac33300, we appreciate your detailed review. We're also glad that you like the ease of pairing, noise canceling function, battery life, and features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Sep 29, 2021
Dave M
5 out of 5 stars review

OMG These area amazing!

[This review was collected as part of a promotion.] These are so good, that within a few minutes I decided to buy another pair for my wife. I have several big name noise cancelling headphones, including my set for the cockpit and I have to say that these headphones from Sony blow them all out of the water, the noise cancelling is unbelievable and the sound reproduction is spectacular, I can't say enough good things about this product.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Dave M, You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Jul 26, 2021
Telltaleheart13
5 out of 5 stars review

Sony is Back! Amazing Quality and Sound!

[This review was collected as part of a promotion.] The first thing I love about these headphones is they are a great size, not super bulky. They are also extremely comfortable to wear.. They have a cushioned band and the earpieces swivel meaning the instantly self adjust to your head shape instead of having a one size fits all, stiff fit. These have very soft earpads, don't squish my ears and are so light weight, I forget I'm wearing them! These headphones were very easy to connect via the Sony headphones connect app, and the dashboard for controlling them is remarkably easy to navigate. There are so many in app options including an equalizer, the option of mapping your ears for better sound delivery and even adjusts sound quality to your actions like sitting or walking. The noise canceling ability of the Sony 1000XM4s is nothing short of perfection. I cannot hear people taking to me that are literally standing a mere 2 feet away. Sound quality is absolutely remarkable! The bass is nice, you can hear every instrument and voices are in the forefront, they sound like your at a live concert! I like that they pause your music when the headphones are removed! The sound quality in regards to calls is exquisite, crystal clear with no static or drop out; you couldn't ask for anything better! These last 30 hours on one single charge which is perfect for long shifts at work and for me in general since ai tend to forget to charge things. In addition to that, these are fast charging: it takes about 10 or 15 minutes to get around 5 more hours of battery! These have everything I would ask for if I designed my own pair of headphones; I am so impressed! If you are even considering purchasing these, don't waste another second and do it!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Telltaleheart13, thank you for your detailed review. We're glad that you like the size, comfort, sound adjustments through the app, noise canceling, and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Nov 1, 2021
Torbbyxx
5 out of 5 stars review

Amazing sound quality

[This review was collected as part of a promotion.] These headphones are amazing! I’ve stuck to earbuds for the last however many years because I couldn’t use skull candy headphones with my iphone (the big ones were aux cord connected for the longest time). The charge on these bad boys lasts way longer than any set of earbuds I’ve ever had, the noise canceling feature is top-notch. I could be sitting next to a train and not hear anything.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Torbbyxx, congratulations! We're very happy to hear that you are enjoying the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Mar 22, 2021
Expertus
4 out of 5 stars review

My experience

Headphones are good. I like the the sound and looks but the UX is a little bit lower then I expect. Mostly I use the headphones at home for work and play and in general I don't need the the "noice canceling" mode by default, I doesn't very like it. Every time when I turn on the headphones I need to click to times to turn off "noice canceling" and "noice control" that's annoying. Why my preference cannot be saved and every time when I turn on the headphones it's in the same mode which I turn it off? Is it hard to implement? I hope it can be fixed during coming updates. PLEASE! My little feature request :) Also I suggest in futures models separate the button for "turn off" and "connect to the new device" options. I switch very often between laptop and mobile and it also very annoying to press the button 7 second for connecting to the new device :) I hope my review was helpful. In general the headphones are great just fix the small UX issues and they will be the best! Thanks!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Expertus, Thank you for sharing your experience and detailed review with the WH1000XM4. We're glad to know you like your new headphones. Unfortunately, as normal operation of the headphones, the noise canceling function is turned on automatically when the unit is turned on. We value your feedback with regards the noise canceling feature and function buttons of the headphones. Rest assured that we will have this noted as we always takes into consider all feedbacks that will help improve our products and services. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Thanks for sharing your review and for choosing Sony! - Kris

Oct 6, 2021
jenn27
5 out of 5 stars review

Amazing Noise Canceling Headphones!!! A Must have!

[This review was collected as part of a promotion.] If you're in search for an amazing pair of noise canceling headphones that are wireless, look no further! The slick black look is soft, comfortable for going around your head and on your ears. With a 30 hour battery life and only 10 minutes charge time for 5 hours, you can't go wrong. Touch sensor controls allow you to easily control your volume, answer calls and activate your voice assistant. Great quality and speak to chat volume works great! A great design for comfort for long time use. I highly reccomend!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi jenn27, You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony! -Ralph

Aug 16, 2021
Shaneinpgh
5 out of 5 stars review

Great quality. It’s a Sony!!

[This review was collected as part of a promotion.] I. love. These. That is all!! But honestly they are great. They block out sounds and immerse you in the music or podcast that you are listening to. They feel on your ears don’t cause much fatigue and they seem pretty durable though I didn’t get to put it through too much of a wear and tear situation. I am very much looking forward to using these on my next flight

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Shaneinpgh, That's awesome! Thank you for this amazing and detailed review of your WH-1000XM4. We're glad you love the exceptional noise cancelling, sound quality, comfortability, and overall features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase and for choosing Sony! -Jess