Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones forMember photos
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Best Headphones on the market
[This review was collected as part of a promotion.] The Sony WH-1000XM4 wireless noise-canceling headphones are the best headphones on the market. Having the older model also, the MX4 are a major improvement from the XM3. The sound and noise canceling abilities are far superior than the older model. The touch controls have also updated to not being so sensitive.
Hi Joesmoe, Thank you for the awesome review! We're thrilled to hear you're enjoying the overall improvement from the previous model and you like the amazing sound quality and noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
TEAMS calls and browser audio issues
I really like these, they fit well, look good, sound great when used with a phone -- but recently, everyone sounds like a robot, when using with TEAMS, or attempting to listen to browser audio for CBT's or just a podcast while i'm working. I think I will be returning these, which bums me out. Guess it's back to my AirPods and wired headset for the PC.
Hi CPWilmot, Thank you for sharing your experience with us. While we're glad you like the comfortable fit and great sound when using the WH1000XM4 headphones wth a phone, we regret to hear the issues that you are having when it with Teams. We'd like to help troubleshoot the issue. Make sure that the software of the headphones is updated as it includes key features, applications, bug fixes, and feature improvements. You may also try some steps on this link on how to use the headphones for video calling apps. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089 May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Full Name: Sony.com username: Telephone Number: Model Number: Issue: Regards, Kris
AMAZING
[This review was collected as part of a promotion.] I'm obsessed with this wireless Noise Canceling Stereo Headset they are amazing the high-quality audio make them awesome they are great quality, I love the fact that have a Google assistant! They also are so comfortable perfect for travel because come with they case! The battery life is amazing up to 30 hours playing!
Hi Dayana, That's great! We are happy that you give the product a perfect rating! We're also delighted to hear that you're enjoying the outstanding sound quality, excellent noise canceling feature, and overall features of your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for your purchase and for choosing Sony! -Jess
Sound Experience of a Lifetime!
[This review was collected as part of a promotion.] I absolutely love these Sony WH-1000XM4 Wireless Noise-canceling Headphones. When first putting them on, I was not sure what to expect, but I was blown away by the sound quality. I closed my eyes and really felt as though I was at a live concert. The sound, rather than just hearing it directly in my ears, it was coming from the sides of me and in back of me. It was like being at a live show. I was so absorbed in the sound, that I completely lost track of time. I have tried many different headphones and usually feel discomfort after a few minutes. These are lightweight and I use them for hours at a time. I love the ease in which they connect to my Wi-Fi and the app. The app gives you complete control, including an EQ. I highly recommend these headphones if you are looking for the utmost in sound quality, and if you want to experience the sound like you are there live. These are the best I have ever had. You will be totally mesmerized by the quality of the headphones themselves, and you will be taken away by the sound. I promise you will love them!
Hi Hippichikki, Great! We're thrilled that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph
Jaw Dropping
[This review was collected as part of a promotion.] The 360 Reality Audio literally made my jaw drop. I thought I knew what good headphones were. I had no ideas what I was missing before using these. These are worth whatever the price is. The noise canceling is fantastic, and can adjust to your surroundings. It also has a Speak to Chat function that allows you to have a conversation with ease and without fumbling with a pause button. Also, if you take your headphones off, the music automatically pauses for you. Brilliant! Sony really put thoughtful consideration into designing this product and thought about all the bells and whistles you never knew you needed. Hands down the best. My one complaint is so minor compared to all the features, and that’s the length of the USB charger. It’s very short and not really practical to use everyday. It does come with an adapter for airplane use though which is an added bonus. They are also extremely comfortable. It comes with the capability to pair with Alexa and can complete calls too. The controls for everything are right on the super soft headphone and these are completely wireless. I’ll be purchasing a pair for my husband because I know he’ll be stealing these from me.
Hi Kimberly, You made the right choice with the WH1000XM4! Your feedback about the supplied charging cable is greatly appreciated. We hope you continue to enjoy these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph
Absolutely blown away
[This review was collected as part of a promotion.] My husband is a musician and he frequently does stuff like playing with the audio settings on the tv because it “doesn’t sound right” when I can’t tell the difference. I got these headphones for him to use while he edits his songs, and he loves them. They block out outside noise, and he has described the sound as “crisp”. He’s very pleased with these. They are built well, and seem quite sturdy. They even came with a hard case to put them in when they’re not being used which is excellent because he tends to break things. Overall, we are both really happy with these headphones. The quality is A+
Hi CouchSlouch1988, You've made an excellent choice! We're very happy to hear that your husband loves the crisp sound, exceptional noise cancelation, amazing built quality, and the included hard case of his new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Worth the money
I was searching for NC over ear headphones because I work in noisy environment. Was choosing between XM4 and Sennheiser PXC 550 II...Sony sounds better than any other headphones, and they are loud. But Sennheiser felt a bit more comfortable but not loud enough and sound is just not what it should be. I just wish Sony wouldnt make touch control, physical buttons would be much better.
Hi Bobar334, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Wireless headphones. Good to know that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Your feedback is highly appreciated. Thanks for choosing Sony! -Jess
Perfect for family use.
[This review was collected as part of a promotion.] Getting the attention of my family member to go deal with food in the kitchen or clean up their laundry used to be frustrating before I had them try these headphones. These have a special feature where it not only cancels out the noise, it auto-pauses their music when you interrupt or start having a conversation. If they take their headphones off, it also pauses. In trying to work from home, I am needing to work on spreadsheets much more and late at night. These help me focus on my work if my family member is watching TV. They also work when I need to focus on my work and don't want to hear my family member's loud music. My family member loves these so I plan to buy another pair for myself.
Hi Jessica , Great! We're glad that you are enjoying the noise cancelation and features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
OMG These area amazing!
[This review was collected as part of a promotion.] These are so good, that within a few minutes I decided to buy another pair for my wife. I have several big name noise cancelling headphones, including my set for the cockpit and I have to say that these headphones from Sony blow them all out of the water, the noise cancelling is unbelievable and the sound reproduction is spectacular, I can't say enough good things about this product.
Hi Dave M, You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph
Awesome
[This review was collected as part of a promotion.] Awesome Sony WH-1000 x m4 wireless noise - canceling headphone. Excellent call quality with 5 built in microphones. The earcups are designed to swivel and fold neatly into the included carrying case. Also included you'll find the adapter plug and cable . Great for commuting on a train or walking . The battery last up to 30 HRS on a single charger . They're extremely comfortabl to wear even for long time periods.over all great headphone with great sound, battery life and comfort.
Hi Mrdave2u, Great! We're glad that you like the call quality, noise canceling function, battery life, sound quality, comfort, and supplied accessories. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin