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Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.1 out of 5 stars
stars784 ratings769 reviews
  1. 5 stars66% (517)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star11% (83)

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Showing 471-480 of 769 reviews
Aug 4, 2021
DonEZ
5 out of 5 stars review

So comfortable

[This review was collected as part of a promotion.] These are amazing wireless noise-canceling headphones. When I had them on the first time I was blown away by the noise canceling. I couldn't hear the dishwasher, Air conditioner, busy intersection, or someone talking a few feet away. The sound quality of the headphones is phenomenal. The difference that the 360 reality audio makes is remarkable. Audiobooks sound great and music sounds amazing. Even movies and shows sound better with these on. With the noise-canceling and high-quality sound, movies can be very immersive. They are really lightweight and comfortable. The earpieces tilt and swivel in every direction, so you get a great fit that is comfortable to wear for long periods of time. They could easily be used to meditate in a noisy environment. The battery will last 30 hours of music playback and you can get 5 hours of playtime with a 10-minute quick charge. I like the Hand-free calling and voice assistant integration, but the touch controls on the side of the headphones took me a little practice to get used to. Pairing is painless and my wife and I can easily swap who's using them with what devices without any trouble. Really impressed with these headphones.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi DonEZ, We're thrilled that you like the noise canceling function, sound quality, comfort, and battery life of the headphones. Your feedback about the touch sensor is greatly appreciated. We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Dec 29, 2020
HumbleRoJo
5 out of 5 stars review

Glad I upgraded from the XM3

Pros: - Sound is more refined - Bluetooth 5 gives me the 8-12’ of extra distance from devices that I needed. - Connecting to the TV and iPhone at the same time is very useful. Whichever device is sending audio gets auto-selected. Better auto-connection to devices when first turned on. - Noise Cancelling is ~20-30% better with a side to side comparison. - Can be listening to TV and get a phone call from 2nd device. CONS: - Battery seems to fade faster (~10-15% faster than XM3) but probably due to the 2 added mics, extra bluetooth signal, bluetooth strength, and deeper, fuller sound quality. - Even with the new superior Bluetooth 5, some TVs (ex. 2015 Samsung LED) have continual audio glitches. (Not the headphones fault but rather a Samsung problem that may occur on other TVs as well). Love the updated XM4s and can’t wait to see the XM5s improve on the battery. Perhaps offer a second upgrade padding for we people with big heads and big ears.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi HumbleRoJo, Thank you so much for the 5-stars review and for choosing Sony! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl

Sep 21, 2021
Jbeard25j
5 out of 5 stars review

Quality sound and durable

[This review was collected as part of a promotion.] These headphones have very nice sound and lots of features to enjoy. They come with a charging cable, a really nice case, a 3.5mm cable, and an airplane adaptor. The headphones themselves have an extremely premium feel in the hand, they are made of a nice matte plastic that feels smooth and soft. The ear cups are very large and fit over my ears quite nicely. they are comfortable to wear all day without any problems or irritation. The sound is the best you will find on a pair of closed-back consumer oriented over ear headphones, and if you are unsatisfied you just have to install the Sony Headphones app and you can play with lots of settings like the equalizer and the amount of ambient sound that you want to let in. I use the app and find it very useful and simple to use. The bass is deep and the mids and highs can be great if you work with the equalizer and the type of music you are listening to. In my experience it sounds best to boost the mids and highs in the app. The noise cancellation is where these headphones excel. They have world class noise cancellation and I really like how well it works. Walking down a busy street with people and cars whizzing by and you can be listening to your music undisturbed. Of course you will still hear the cars and the people but the sound reduction is very significant. The right ear cup is where the controls are located. Cover the ear cup and you can talk and hear people. Swipe forward=skip track, swipe backward=go back a track, double tap in the middle=pause the song. While walking and listening to a new playlist these gestures are a breeze and quite convenient to use. I really enjoy these headphones and they work wonderfully for my needs. They are very well made and pretty simple to use. I would definitely recommend them and I am very happy with them.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Jbeard25j, Wow! Thank you so much for taking the time to write such an in-depth review of your experience with the WH-1000XM4. We are really thrilled to hear that you are happy and satisfied with the fantastic features, comfortable fit, premium & good-looking design, industry-leading noise canceling function, amazing sound quality- especially when using the Sony Headphones Connect app, and overall performance of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for your purchase and for recommending our WH-1000XM4! - Romeo

Sep 26, 2021
Momo19
5 out of 5 stars review

The quality is amazing

[This review was collected as part of a promotion.] These work so well I wish I had a pair for every room so I didn't have to carry it everywhere lol. The case is slim and can fit lots of places, I appreciate this so much. The headphones fold up nice and easy to fit in the slim case. Lastly the sound quality is comparable if not better to other trendy brands and I cannot hear a thing when I wear them! The app makes it easy to set up as well. Awesome all around.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Momo19, Awesome! We are glad that you like the sound quality and ease of setup using the Headphones Connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Jul 30, 2021
Nicky987
5 out of 5 stars review

Multiple Device Support . Perfection. Headphones

[This review was collected as part of a promotion.] Noice cancellation Super Hero Headphones . Sound incredible , clear crisp. The head cushion is so comfy , important to me love when things are comfy and quality. Five microphones for background noice cancellations. Love. The Sony app is easy and cool to use. Highly recommend the Sony App. I love that I don’t have to take off the headphones to speak with someone. I can just place my hand on the right ear cup while the music is playing, it will turn the music and noise cancellation off. I can immediately talk with someone. The speak to chat function is vital in my world. With family and pets. I just start talking while wearing the headphones, and it pauses the music and noise cancellation. I speak and then back to sound heaven. I love the understated design in matte black, the touch pad on the side cool and so easy to operate. Case is nice too.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Nicky987, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay

Aug 16, 2021
Shaneinpgh
5 out of 5 stars review

Great quality. It’s a Sony!!

[This review was collected as part of a promotion.] I. love. These. That is all!! But honestly they are great. They block out sounds and immerse you in the music or podcast that you are listening to. They feel on your ears don’t cause much fatigue and they seem pretty durable though I didn’t get to put it through too much of a wear and tear situation. I am very much looking forward to using these on my next flight

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Shaneinpgh, That's awesome! Thank you for this amazing and detailed review of your WH-1000XM4. We're glad you love the exceptional noise cancelling, sound quality, comfortability, and overall features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase and for choosing Sony! -Jess

Mar 22, 2021
Expertus
4 out of 5 stars review

My experience

Headphones are good. I like the the sound and looks but the UX is a little bit lower then I expect. Mostly I use the headphones at home for work and play and in general I don't need the the "noice canceling" mode by default, I doesn't very like it. Every time when I turn on the headphones I need to click to times to turn off "noice canceling" and "noice control" that's annoying. Why my preference cannot be saved and every time when I turn on the headphones it's in the same mode which I turn it off? Is it hard to implement? I hope it can be fixed during coming updates. PLEASE! My little feature request :) Also I suggest in futures models separate the button for "turn off" and "connect to the new device" options. I switch very often between laptop and mobile and it also very annoying to press the button 7 second for connecting to the new device :) I hope my review was helpful. In general the headphones are great just fix the small UX issues and they will be the best! Thanks!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Expertus, Thank you for sharing your experience and detailed review with the WH1000XM4. We're glad to know you like your new headphones. Unfortunately, as normal operation of the headphones, the noise canceling function is turned on automatically when the unit is turned on. We value your feedback with regards the noise canceling feature and function buttons of the headphones. Rest assured that we will have this noted as we always takes into consider all feedbacks that will help improve our products and services. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Thanks for sharing your review and for choosing Sony! - Kris

Jun 25, 2024
Tammy
2 out of 5 stars review

Audio quality is solid but be prepared for a lifetime of software issues. Settings changing CONSTANTLY for no reason and threads all over the internet related to the crackling/choppy audio issues that are 100% software related. I'd be disappointed if I bought this headset for $50, muchless what Sony has the audacity to charge.

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
Sep 22, 2021
Ajt296
5 out of 5 stars review

Great technology

[This review was collected as part of a promotion.] I am absolutely loving these wireless noise-cancelling headphones. They are the best that I have ever had. I downloaded the app and paired very quickly with my cell phone. The charge lasts a really long time for wireless headphones and they charge really fast. The noise cancelling is amazing. I used on a plane, in the airport, walking on the sidewalk, and at home. I guess the headphones automatically adjust to your environment, which is really cool. The sound was great in all these environments. I also used the headphones to take phone calls and they worked well. I also like the the music on the headphones pauses when you take them off. Great sound, easy to use, great tech, and quality product.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Ajt296, Awesome! We're thrilled that you are enjoying the battery life, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Aug 9, 2021
Ulilili
5 out of 5 stars review

Very satisfied

[This review was collected as part of a promotion.] I am so happy with these headphones. I pair them with my phone so I can listen to podcasts while I'm working or when the baby is napping (on me). I needed zero noise leak and high noise cancelling and these deliver. Like I can still hear the baby crying, but my podcasts aren't being drowned out by it you know? Its made my me time so much less stressful. Plus the sound quality is great and they're comfortable to wear. One thing though- Sometimes I get pressure in my eardrums when I wear them

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Ulilili, thanks for sharing your feedback. We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin