Hi Laurenb, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi Levisayev, thank you for your review. Unfortunately, this function is not supported by our WH-1000XM4. The Bluetooth and wired connection functions of our WH-1000XM4 will not work at the same time. We value your input, and we will surely take note of it as we always strive for the best customer experience. If there's anything we can do to help with our product, please feel free to email us at socialsupport@am.sony.com with the following details so we can better assist you. Name: Sony.com Username: Model Number: Issue: Telephone Number: We appreciate you, and thank you so much for choosing Sony! Sincerely, Romeo Sony Social Support

Hi Njgnet, thank you for the amazing review! We're very happy to hear you're enjoying the exceptional noise canceling feature, and intuitive touch controls of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam

Hi mtzlblk, Thank you for the feedback on the WH-1000XM4. We value your opinion and we would like to apologize if our product did not meet your expectations. We appreciate your feedback about not having an APTX HD codec support. However, this unit supports LDAC which gives the ability to stream Hi-Res music content, even over a Bluetooth connection. Thanks for sharing your feedback. -Sam

Hi NatashaT, Thank you for giving the product a perfect rating! We're delighted to hear you like the superb features, especially the excellent noise canceling and incredible sound quality of these headphones. We're also thrilled to know you feel this is the best sounding headphones that you've owned. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase and for choosing Sony! -Jess

Hi BGHNY, Thank you for bringing this to our attention, and we're so sorry to hear you're having an issue with the left side of your WH-1000XM4. This is definitely not the experience we'd like you to have in our newest industry-leading, Noise Canceling headphones. We would really like to understand the issues you're having and help you out. We have some troubleshooting that might help you in solving the issues, and 1-year limited warranty for service if more than troubleshooting is needed. Please email us at socialsupport@am.sony.com with the following details so we can assist you further. Name: Sony Username: Model Number: Issue: Telephone Number: Sincerely, Romeo Sony Social Support

Hi Palmtreehugger, Thank you so much for the perfect Star review! We are truly happy to hear that you are satisfied with the exceptional sound quality, premium design & comfortable fit, and overall performance of our WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for your purchase and for choosing Sony! - Romeo

Hi Huskergala, we're glad you like the sound quality, noise canceling feaure, and headphone connect app of our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Hi ElectroJunkie77, We want to say sorry for any inconvenience you may have experienced with the VPT. You can set both Equalizer and Surround (VPT) settings. We recommend, however, that you turn off the Surround (VPT) setting when you listen to 360 Reality Audio tracks..We will surely take note of this feedback as it helps us improve our products/services. If you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: Regards, David

Hi Scoobytrouble71, these are the best headphones indeed. We're glad that you are loving the sound quality and noise canceling features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin