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Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.1 out of 5 stars
stars785 ratings770 reviews
  1. 5 stars66% (518)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star11% (83)

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Showing 441-450 of 770 reviews
Oct 14, 2020
Harperscenes
4 out of 5 stars review

Best sound and noise cancelling but

I have this product for about three months. They have the best sound and noise cancelling I have tried. However, the touch controls are not reliable. They can be frustrating. Touch on any headphones is precarious. They need to have physical buttons. Swiping your hand up and down along your ear is stupid. Get physical buttons. I have a set of Powerbeats Pro with BUTTONS. There is so much butter control with PHYSICAL BUTTONS. I will not recommend this to anyone until that happens. Maybe I relate to the wrong people, but my friends all avoid headphones that require gestures.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Harperscenes, thank you for providing us your feedback on your WH1000XM4. We are glad that you like the sound and noise canceling features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We've also taken note of your feedback on the physical buttons. We take this matter very seriously into consideration of our products. Thank you for choosing Sony! Erin

Aug 2, 2021
Mellymoe
5 out of 5 stars review

What was that, I can’t hear you!

[This review was collected as part of a promotion.] My new Sony noise canceling headphones are the chiz! If you have two guys playing video games in the house and need to drown them out, look no further. The quality of music is great to. You can hear instrumentals that you wouldn’t normally hear with any other headphones. You also can take calls and get things done!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Mellymoe, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Sep 26, 2021
Anna150
5 out of 5 stars review

Amazing wireless noise canceling headphones!

[This review was collected as part of a promotion.] I absolutely LOVE this Sony wireless headphone. The WH-10000xM4 is one of the best headphones I have ever had. The sound has a remarkable crisp sound compared to anything on the wireless market. Along with the sound, the sound control and noise control, this make these headphones groundbreaking. The noise-canceling works phenomenally as vacuuming and other background noises can not be heard at all. This changes the market for noise-canceling headphones. They are easily adjustable making them fit great comfortably. Paired with the easy action of raising the volume and switching songs, the headphones make them easily accessible. The combination of sound, fast charging, accessibility, and performance makes the WH-10000xM4 one of the best noise-canceling headphones today. Overall, this is excellent headphone on the market.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Anna150, Great! We are glad that you like the sound quality, noise canceling function, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Sep 21, 2020
doms1221
3 out of 5 stars review

Bad implementation of basic features

I bought it a month ago and while my experience with them is good - all of the features are there, but the implementation of a lot of basic functions is pretty bad. Tap controls are often registered after third or fourth try and after headphones register it, the controls work just fine. This is definitely a bad optimization for battery saving. Chose one - physical buttons and battery optimization or touch controls and no battery optimization. You can't have both. "Pause when taken off" function isn't great either - it often starts playing when my headphones are around my neck. Turn on/off with button hold is a bad implementation (even if you must use the hold button, why is it so long? It's long enough so that it feels cumbersome and instead of instant turn on/off, it's an operation onto itself). Also, there is no way of seeing battery level while the headphones are charging which is laughable.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi doms1221, we appreciate your review of the headphones. Sony takes all feedback seriously. Rest assured that this will help us improve our products. On this site, we are able to provide assistance for customers in the US and Canada. We highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. ~Ralph

Sep 17, 2021
Dave T
5 out of 5 stars review

The sound is awesome!

[This review was collected as part of a promotion.] I've been through my fair share of headphones over the last few years. Some cheap some moderately expensive. As of this moment, these are THE BEST headphones I've ever owned. They were easy to set up, the app walks you through the process and also lets you set the configuration you like, like bass and such. They also ask for pictures of your ears to maximize your sound experience. And that is exactly what it is, an experience. I listened to some of my favorites and I noticed that these headphones picked up on sound nuances that I never noticed before when I listened to the same music in my car. I used these to do yard-work, I didn't even hear my mower running, so the noise canceling function is amazing. A nice case as well as charging and auxiliary cords were included. They have great battery life too.These headphones are awesome and I would definitely recommend them.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Dave T, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation! Jay

Jul 30, 2021
Meme123
5 out of 5 stars review

Absolutely amazing!!!

[This review was collected as part of a promotion.] These wireless noise-canceling headphones are the absolute best I have ever used!!! The sound quality is perfect…. The charging lasts for so long so I can use it for hours!!! The case keeps my headphones so safe and organized… it’s great!! These have the best sound.. very comfortable to wear for long periods of time and are the highest quality I have seen!!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Meme123, Awesome! We're glad that you are enjoying the sound quality, battery life, supplied carrying case, and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Jul 29, 2021
Noonie83
5 out of 5 stars review

these are AMAZING!

[This review was collected as part of a promotion.] These noise canceling headphones are awesome! They dont look like it, but they are actually touch screen, you can swipe up down, press pause, change the song and volume on the side. they fit comfortably on your head(i had my 2year old wear them, my husband and myself, they fit everyone) They are certainly noise cancelling and work great! They come in an awesome hard case that will protect them. Another cool feature is they know when you take the headphones off of your head. It Auto pauses our song. Super cool!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Noonie83, Great! We are so glad to hear that you are happy with the noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl

Jul 27, 2021
Sofis
5 out of 5 stars review

Fabulous

[This review was collected as part of a promotion.] Today I received my Sony wireless Noise Canceling stereo headset and I couldn't resist using them. I am very happy to be able to test these headphones, they are very good, they have high quality audio, noise suspension according to atmospheric pressure and with a 30-hour battery, hands-free calls and it also has a case to protect them. I am so happy with them, that I would not want to stop using them I like them very much they are so comfortable and resistant I recommend them they are the best.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Sofis, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Sep 3, 2020
jose22
2 out of 5 stars review

Too Many Flaws for the Price

I had been waiting for these headphones for a long time to upgrade my Bose QC25s and purchased them on the day they became available. I'll break my review up into sections: Fit/Comfort: The first thing I noticed when I tried these on was my ears touched the fabric that covers the audio driver. This never happened with my Bose, but I figured maybe I could get used to it (although I've had these for 3 weeks and this still bothers me). Ideally I think the foam should be thicker to prevent this. I also noticed these headphones didn't seem very comfortable after about 30-45 minutes, which isn't very long for me. Maybe I have an odd-shaped head based on other reviews I read, but I was disappointed by this especially considering I never had this problem with my Bose headphones. The headphones also get very warm, which can probably be attributed to the seal around my ears for noise cancelling. I can't really fault the headphones here as noise cancelling is a priority, but this is just an observation. Sound: The sound is really good. I still don't think it competes to headphones that don't have ANC but I don't really think that's possible. Overall I was happy with the sound. The noise cancelling is phenomenal, and these headphones do a great job of cancelling even mid-frequency rather than just low frequencies. Features: I'm not really sure if something is wrong with my pair, but the switching between bluetooth devices is very buggy. I still have to manually disconnect and connect my devices fairly often which is disappointing as that's probably the biggest feature of these headphones versus the X3. I've also had devices that are connected and playing but no audio comes through these headphones (and I have confirmed only 1 connected device was playing audio at a time). The touch controls are pretty nice, I do wish the custom button could be used for the conversation mode but that's a minor gripe. The swiping controls work great and I love the feature of putting my hand on my ear cup to hear my surroundings. Overall: I really can't justify the price of these headphones for the poor fit (which may just be a personal problem) and the buggy tech such as the multi-device bluetooth support (which is the biggest upgrade from the X3 in my opinion). At this price I would expect a nearly flawless device. I really wanted to love these, but unfortunately I think I'll be returning them and trying out some other pairs. I really hope I got a bad pair which I think is a possibility based on other reviews I've read, and I think these headphones are definitely worth a try from a store that allows returns.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi jose22, We regret to hear that you are having issues with your wireless headphones. If the headphones are still with you, please make sure to update the firmware of the headphones. The software update fixes an issue where, when there are 2 Bluetooth devices connected at the same time, the connected devices repeatedly disconnect and reconnect. It also improves the performance of the headphones. Fit of the headphones can be a very personal thing. For these the length of the headband is adjustable. Please try to adjust the headband according to your preference to see if that will fix your concern about comfort/fit. We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details: Name: Sony website Username: Model Number: Issue: Telephone Number: Sincerely, Vincent

Dec 14, 2020
Rosie52
5 out of 5 stars review

Better than Bose or Beats

I bought these about 2 months ago for working in my lab so I could move around without being tethered by a headphone cable. For reference, I work in a robotics lab that's usually filled with the sound of yelling or mini-battle bots fights (so essentially, so loud I can't hear myself think sometimes). Not only are these headphones the best noise-canceling products I own, but they're also so incredibly comfortable. I've worn these for up to 12 hours straight while studying for midterms/finals and not once did I get the usual headphone headache. The battery life is superb, connecting them to my devices is a breeze, and the sound is beautiful. I never write reviews so the fact that I'm taking time to do this should be a testament to how good these headphones are. If you're on the fence about getting them- do it. You'll thank yourself later.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Rosie52, Thank you for the 5-star rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl