Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones forMember photos









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Brilliant Sound!
[This review was collected as part of a promotion.] These Sony noise canceling headphones are top quality! Firstly they look great, slim line, comfortable and fit perfectly, not big and bulky like some out there. They are adjustable but I haven’t needed to change them. They are easy to fold and fit into the compact case that comes with them. They are very easy to setup, on my laptop, all I had to do was pair them and all done. On my phone I downloaded the app and control everything from there. Switching between both devices is easy too. The sound quality is amazing! Perfect for me to work from home while the rest of the family is around. I love the speak to chat feature, with one word I can automatically pause my music to have a conversation. The other features I love are the adaptive sound control that senses what you are doing and adjusts the sound accordingly, the sensor which can detect if you are wearing the headphones and adjusts to help save the battery, the battery life is great at 30 hours. It is so easy to let in ambient sound, adjust volume and make calls just by tapping the panel Definitely the best headphone I have owned in a very long time!
Hi DerekB, Great! We're glad that you like the fit, comfort, noise canceling function, and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
My experience
Headphones are good. I like the the sound and looks but the UX is a little bit lower then I expect. Mostly I use the headphones at home for work and play and in general I don't need the the "noice canceling" mode by default, I doesn't very like it. Every time when I turn on the headphones I need to click to times to turn off "noice canceling" and "noice control" that's annoying. Why my preference cannot be saved and every time when I turn on the headphones it's in the same mode which I turn it off? Is it hard to implement? I hope it can be fixed during coming updates. PLEASE! My little feature request :) Also I suggest in futures models separate the button for "turn off" and "connect to the new device" options. I switch very often between laptop and mobile and it also very annoying to press the button 7 second for connecting to the new device :) I hope my review was helpful. In general the headphones are great just fix the small UX issues and they will be the best! Thanks!
Hi Expertus, Thank you for sharing your experience and detailed review with the WH1000XM4. We're glad to know you like your new headphones. Unfortunately, as normal operation of the headphones, the noise canceling function is turned on automatically when the unit is turned on. We value your feedback with regards the noise canceling feature and function buttons of the headphones. Rest assured that we will have this noted as we always takes into consider all feedbacks that will help improve our products and services. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Thanks for sharing your review and for choosing Sony! - Kris
The best!!!
[This review was collected as part of a promotion.] I love these head phones. They are so comfortable, I can where them for hours. The noise cancelation works great but it does leave me with a headache. I leave it off and it still is a great noise damper. They have great sound and the buttons are really easy to find and use. I also didn't have any issues connecting them to all my devices. They hold charge for a lone time, I am so glad to have them.
Hi Vit76, We're glad that you are enjoying the noise canceling function, sound quality, ease of using the controls, and comfortable to use. We're also sorry to hear if it does leave a headache. You may need to limit your headphone usage. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Features are out of this World
[This review was collected as part of a promotion.] I love my new Sony headphones. They are not your everyday headphones. The headphones has a large list of features. The headphones are wireless noise canceling stereo headset. They include 360 Reality Audio and Headphones connect from Sony. The headphones include music playback for up to 30 hours with NC (noise cancelling) on and 38 hours with NC off. You only have to charge the headset for 10 min to get up to 5 hours of play time. The headset includes hands- free calling with HD voice and voice assist function. It has google assistant and alexa built-in. The headphones are so easy to use. They are very lightweight. I had not problem downloading the Sony apps. I recommend them to anyone that wants a GREAT pair of headphones.
Hi JoelsMom, You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph
Not a good fit
I absolutely love this product, but it did not fit my small head. I returned it because it was so uncomfortable. Exchanged them for a different brand. The quality is not as good, and I loved the features on the Sony. I’m so disappointed with the whole situation. I’ll probably return the competing brand even though they’re comfortable they don’t measure up to the Sony.
Hello Wendy R, We are very sorry to hear that. Please be assured we take this feedback very seriously and continuously strive to improve our products. Regards, David
Amazing features!
[This review was collected as part of a promotion.] I absolutely love these headphones. They are definitely the highest quality headphones I have owned so far. The noise cancellation In these is just amazing. While you wear these you can't hear absolutely anything. I love all the features that it has. You can pause the music just by placing your palm on the side of the headset. There is also a feature that lets you pause the music when you speak. The battery life is great and lasts several hours. Overall I loved this product and would absolutely recommend it.
Hi Imedgarmb, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Best headphones ever
The headphones have been the best thing I have bought this year. The specs are insane especially when comparing charge speed and battery life. Easy to set up and works great with apps like spotify, tidal and audible. Thanks to the noice canceling I can focus on work without distractions. The smart features work great and are a great addition. The headphones also fit great and are comfortable no matter how long you wear them. For me this was a real surprise since my earshape normally disagrees with headsets.
Hi Forceman Prime, Wow! Good to know that you like our newest noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Erin
The best money I’ve ever spent!
These are the best headphones I’ve ever had! The noise canceling is excellent and the sound quality is well worth it! The only downside is that some older Bluetooth devices may have some issues with connectivity. But any Bluetooth 5.0 is totally fine.
Hi KOASCovenant, we are glad that you are enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Best headphones that I have ever owned.
[This review was collected as part of a promotion.] I've had these headphones for a little over a week and I have to say that they are indeed the best headphones that I have ever owned. The sound quality on these headphones is great and the noise cancellation does a great job of reducing the outside noise. Another thing that I like about these headphones is that the battery seems to last forever which is pretty nice if you use them for work or you don't feel like plugging them in all the time. The one gripe that I have with these headphones though is how you change the volume or rewind or skip music. You see they have you swipe on the right side of the headphones like you would a tablet which makes raising the volume rather tedious because you have to swipe multiple times. I prefer having a button for these functions because its much easer to press a button than swiping multiple times.
Hi Jereome, Awesome! We're glad you are enjoying the amazing sound, noise canceling features and long battery life with your new headphones! We're sorry to hear tehe difficulties that you are having with the touch controls of the unit. You may use this link as your guide if the touch control is not responding correctly: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html?search=touch%20control If you required additional support, please send us an email at socialsupport@am.sony.com. Name: Username: Telephone Number: Model Number: Issue: Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Honest Review
I work at a video conferencing company and work from home currently, so my headset and noise cancellation are super vital for my daily worklife. The speak-to-chat feature is extremely inconvenient and threw me off at first but once I disable it (either through the app or 2 fingers on the right headphone) it got way better. Pros: covering right headphone turning off noise cancellation is very convenient especially with wife and kids coming through the home office all day. Noise cancellation is some of the best I've encountered on a headset. Cons: The noise cancellation is so good I never hear my wife enter the room and she has figured that out and uses it as an excuse to scare the ever living crap out of me.... so some may also see this as a Pro. The only other thing is the speak to chat was very annoying and probably should be off by default.
Hi Tevin. Thank you for your purchase. To disable Speak-to-Chat Hold 2 fingers to the touch sensor control panel once again until you hear the voice guidance say, “Speak-to-chat deactivated”. We're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl