Hi Wannabe lisener, Thank you for reaching out. We're truly sorry to hear that you're having connectivity issues with your headphones. We're here to help. To troubleshoot this issue, follow these steps: - When connecting to a device, ensure you are selecting the model name without the "LE_" prefix. Wait a few seconds for the correct model name (WH-1000XM4) to appear. - Disconnect any devices you no longer wish to connect. If the headphones are already connected to another device, that could prevent new connections. - Initialize the headphones: Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. Detailed instructions can be found here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html Your unit comes with a 1-year warranty. If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for being a Sony customer and for bringing this to our attention. Best regards, Stephanie

Hi there, we're truly sorry to hear you're experiencing excessive feedback with your WH-1000XM4 headphones. It's truly disappointing when a product falls short of expectations, particularly after you've invested in it for both music and communication. Here are a few recommendations that might help address the feedback issue: -Make sure your headphones have the latest firmware installed. You can do this through the Sony | Sound Connect app. -Try using the headphones in a quieter setting to see if the feedback persists. This can help determine if the issue is related to ambient noise. -Reset your headphones. You can find instructions on how to do this on this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html If these recommendations don't resolve the issue, please don't hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for being a valued Sony customer and for letting us know about this issue. Best regards, Estefany

Hi there, We're sorry to hear you're running into this issue with your WH-1000XM4 headphones. It sounds like the Speak-to-Chat feature is activating when you don't want it to. This feature is designed to automatically pause your audio when it detects you speaking. The quickest solution is to either turn the feature off or adjust its sensitivity: -Turn Off Speak-to-Chat: The fastest way is to simply hold two fingers to the center of the right ear cup. You'll hear a voice tell you it's been deactivated. -Adjust via the App: For a longer-term fix, we highly recommend diving into the Sony | Sound Connect app on your phone. In the app, look for the Speak-to-Chat setting. You can choose to either toggle the entire feature off, or you can adjust the Voice Detection Sensitivity to "Low" so it won't trigger from minor noises. You can learn more about this on our site. We've added more helpful details at the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html Give that a try! Thanks for considering Sony headphones. Warm regards, Estefany

Hi Blackthstle, We are sorry to hear that you are experiencing issues with your Sony WH910N headphones. May we contact you to help? If so, please send us an email at socialsupport@am.sony.com with the following: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Carl