Hi there, We're sorry to hear you're running into this issue with your WH-1000XM4 headphones. It sounds like the Speak-to-Chat feature is activating when you don't want it to. This feature is designed to automatically pause your audio when it detects you speaking. The quickest solution is to either turn the feature off or adjust its sensitivity: -Turn Off Speak-to-Chat: The fastest way is to simply hold two fingers to the center of the right ear cup. You'll hear a voice tell you it's been deactivated. -Adjust via the App: For a longer-term fix, we highly recommend diving into the Sony | Sound Connect app on your phone. In the app, look for the Speak-to-Chat setting. You can choose to either toggle the entire feature off, or you can adjust the Voice Detection Sensitivity to "Low" so it won't trigger from minor noises. You can learn more about this on our site. We've added more helpful details at the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html Give that a try! Thanks for considering Sony headphones. Warm regards, Estefany

That's fantastic to hear, Raghs! Thank you for sharing such positive feedback about your WH-1000XM4. We're thrilled that you find the sound quality so "awesome and excellent" and that they provide such a deeply immersive experience, truly disconnecting you from the outside world. That's exactly what we aim for with our noise-cancelling technology and audio engineering – to create a personal sanctuary where you can fully appreciate every musical detail. It sounds like you're getting the most out of the WH-1000XM4's ability to create that "musical detail world," and we're so glad they're delivering on that promise for you. Thank you again for choosing Sony and for sharing your wonderful experience! Best regards, Gus, Sony North America Customer Support