Hi Nicole, Choosing these headphones will definitely be worth it! We are extremely pleased to hear you are enjoying the amazing features and top-notch sound quality of your WH-1000XM4 Wireless Noise Canceling Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for choosing Sony! -Jess

Hi SactoGuy, Thanks for reaching out to us. We're sorry you've been running into difficulty. We'd love to troubleshoot this and make this a better experience for you. Make sure your TV and headphones have the latest software update. Please note that only one Bluetooth audio device (such as headphones) can be connected to the TV at a time. To connect headphones to the TV via Bluetooth, you need to pair the headphones with the TV. Please visit the link below (Scroll to Step 2: Pair the headphones with the TV and follow the steps in that section). https://www.sony.com/electronics/support/articles/00232572 A separate article is available as well if you can't pair Bluetooth devices to your Google TV on this link here: https://www.sony.com/electronics/support/articles/00135146 If you're unable to resolve your concern, you can email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, Jess

Hi Carla, Thank you for the 5-star rating! Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're delighted to hear that we've matched your expectations with your new WH-1000XM4 Headphones. Thank you so much for the recommendation and for choosing Sony! -Jess

Hi Heo, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Hi Isabella, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM4. We're glad you love the exceptional comfort and overall features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess

Hi Charles, We are thrilled that you like the overall quality of your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent

Hi Homer Simpson, Great! We're glad that you are happy with the noise canceling function and audio quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi Lonzo, Thank you so much for the 5-stars review and for sharing your amazing experience with our WH-1000XM4! We're so happy to learn your purchase went well and you love the superb sound quality, black color and that it comes with a durable carrying case. Thank you very much for all of your inputs. Thank you for choosing Sony! -Jess