Hi rstin3, We regret to hear that you are not satisfied with the battery life of the headphones. For optimum performance, make sure that the software version of the headset is up-to-date (via the Sony Headphones Connect app). Make sure to charge the headphones sufficiently. Battery life may also vary depending on the settings and conditions of use. Please refer to this link for more information: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html If the headphones are still not working properly, reset and initialize the unit. You may refer to the steps on these links: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com. Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Sincerely, -Ralph

Hi Jose, Choosing these headphones will definitely be worth it! It's wonderful to hear you like the excellent features, top-notch noise cancellation and sound quality of your Sony WH-1000XM4. At Sony we strive to put forward the best possible products for our customers. Thank you offering a fantastic rating on the product! -Jess

Hi Anthony,<br /><br />We would like to know a little bit more detail about the situation you faced with the headphones. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.<br /><br />In the meantime, we recommend to update the headphones&#39; software to the latest version (via Sony Headphones Connect app) for optimum performance. For instructions, you may check the link below.<br />https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads<br /><br />In any case that you need our assistance, you may send us an email at socialsupport&#64;am.sony.com with the following details:<br /><br />Name:<br />Walmart Username:<br />Model Number:<br />Issue:<br />Telephone Number<br /><br />Sincerely,<br />Jess

Hi bigmike67, You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony! -Ralph

That&#39;s great to hear, Martha! The Sony WH-1000XM4 headphones are truly an outstanding choice, known for their exceptional noise cancellation and sound quality. We&#39;re thrilled that your grandson enjoys them! Wishing you both much enjoyment, and thank you for choosing Sony. -Jess

Hi Shoelace, Excellent choice! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi SactoGuy, Thanks for reaching out to us. We're sorry you've been running into difficulty. We'd love to troubleshoot this and make this a better experience for you. Make sure your TV and headphones have the latest software update. Please note that only one Bluetooth audio device (such as headphones) can be connected to the TV at a time. To connect headphones to the TV via Bluetooth, you need to pair the headphones with the TV. Please visit the link below (Scroll to Step 2: Pair the headphones with the TV and follow the steps in that section). https://www.sony.com/electronics/support/articles/00232572 A separate article is available as well if you can't pair Bluetooth devices to your Google TV on this link here: https://www.sony.com/electronics/support/articles/00135146 If you're unable to resolve your concern, you can email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, Jess