Hi Carla, Thank you for the 5-star rating! Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're delighted to hear that we've matched your expectations with your new WH-1000XM4 Headphones. Thank you so much for the recommendation and for choosing Sony! -Jess

Hi Isabella, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM4. We're glad you love the exceptional comfort and overall features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess

Hi Yardog, While we're glad you love the great sound quality, long-lasting battery life, and comfortable fit of your Sony WH1000XM4 headphones, we regret to hear that the unit has a faulty charging outlet. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html For further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Or email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Regards, Sam

Hello Lips2012, We appreciate the 5-star rating and we're glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, David

Hi Kashif, Awesome! We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and exceptional comfort of our WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 & 5-stars review and for choosing Sony! -Jess