Hi Yardog, While we're glad you love the great sound quality, long-lasting battery life, and comfortable fit of your Sony WH1000XM4 headphones, we regret to hear that the unit has a faulty charging outlet. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html For further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Or email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Regards, Sam

Hi Kashif, Awesome! We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and exceptional comfort of our WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 & 5-stars review and for choosing Sony! -Jess

Hi SaveMom, Thank you for the 5-star rating! Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We are delighted to hear that we've matched your expectations with your Sony WH-1000XM4. At Sony we strive to put forward the best possible products for our customers. Thanks for leaving us such a fantastic review! Enjoy! -Jess

Hello Lips2012, We appreciate the 5-star rating and we're glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, David

Hi SDarring, We regret to hear that you are not satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Additionally, you can use equalizer function of the app to tailor-fit the sound quality to your needs. For more information, please refer to these links: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613 https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html For pairing issues, please refer to these troubleshooting steps: -Bring the headset and the Bluetooth device within 1 m (3 feet) from each other. -The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair a second or subsequent device, press and hold the (power) button of the headset for 7 seconds or more to enter pairing mode. You may also find these links helpful: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html https://www.sony.com/electronics/support/articles/00299838 Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Sincerely, -Ralph

Hi Tiffany, Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM4. We're glad you love the amazing sound quality, exceptional comfort, and overall features of your headphones. It's good to know you're utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony! -Jess

Hi danielgutierrezmix, we're glad you love our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product in the future, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Thanks for choosing Sony. ~Earl