Hello Bdlayy, Thank you for considering Sony products. We sincerely apologize for the call issues and the high-pitched ringing you're encountering with your WH-1000XM4 headphones. We appreciate your patience as you collaborate with our Sony team to address this issue. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns. To better assist you, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following information in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: Thank you for your patience, and we look forward to assisting you further. Best regards, -Fred

Hi rael25, thank you for contacting us. We're really sorry to hear about your experience with our WH-1000XM4 headphones, especially since you've barely been able to use them despite their excellent noise-canceling capabilities. To help us understand what might be causing this and explore potential solutions, we recommend you contact our technical support team. They'll be able to gather more details about your experience and provide personalized assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for considering Sony products and for bringing this to our attention. Regards, Stephanie

Hi unhappy59, thank you for reaching out and sharing your experience with our WH-1000XM4 headphones. We understand you're trying to use them with your portable CD player and have some questions about the noise-cancelling feature. In response to your inquiry, you absolutely can use the noise canceling feature while connected to your portable CD player with the headphone cable! The key is to ensure the unit is powered ON when you're using it with your portable CD player. When the headphones are turned on, even if you're connected with the cable and not using Bluetooth, the noise cancelling technology is active. If the headphones are turned OFF, they'll still pass audio through the cable, but you won't experience the active noise cancelling or the optimal sound quality the WH-1000XM4 is known for. For further information, kindly visit the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752740.html If you're still experiencing any issues after trying this, please don't hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for being a valued Sony customer. Best regards, Estefany

Hello Lisa1757, We're really sorry to hear about the ongoing issues you've experienced with your WH-1000XM4 headphones. It's fantastic that your husband loves the noise cancellation and sound quality – those are key features we pride ourselves on. However, it's completely understandable that you'd expect a much longer lifespan from headphones at this price point, and it's frustrating to have had two pairs develop problems. We sincerely apologize for the headband detaching on the first pair and the charging issue with the replacement after only 14 months. We recognize that these are significant durability concerns, and we appreciate you bringing them to our attention. Please reach out to our customer support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones to assist you further! We appreciate you to give us the opportunity to change your experience! Sincerely, Jenn.

Hi rick57, awesome! We are extremely pleased to hear our WH-1000XM4 perfectly matches your needs and expectations! We are also glad you are satisfied with its amazing sound quality and outstanding noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for the 5 Star rating and for choosing Sony! - Romeo

Hi Mateo, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 the best sounding headphones that you've owned. It's good to know you're enjoying the top-notch sound quality and overall features of our WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for leaving us such a wonderful review! -Jess

Hi Joshalyn, We are glad that you like your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent

Hi Charles, We are thrilled that you like the overall quality of your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent

Hi SDarring, We regret to hear that you are not satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Additionally, you can use equalizer function of the app to tailor-fit the sound quality to your needs. For more information, please refer to these links: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613 https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html For pairing issues, please refer to these troubleshooting steps: -Bring the headset and the Bluetooth device within 1 m (3 feet) from each other. -The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair a second or subsequent device, press and hold the (power) button of the headset for 7 seconds or more to enter pairing mode. You may also find these links helpful: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html https://www.sony.com/electronics/support/articles/00299838 Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Sincerely, -Ralph