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Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.2 out of 5 stars
stars780 ratings765 reviews
  1. 5 stars66% (515)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star10% (81)

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Showing 291-300 of 765 reviews
Jun 19, 2020
Professor F
4 out of 5 stars review

Perfect Gym Earbuds

I love the earbuds. Perfect for Gym. Only reason not giving a full 5 stars after a few hours the tip starts to feel like a poke. But I understand I couldn't do a back-flip and they stay in with out it.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Feb 12, 2021
Lemillion
4 out of 5 stars review

Noise cancellation.

I've tried switching out the pieces for noise cancellation. Yet, anything I tried wouldn't work. Just don't buy them for noise cancellation. They would be a perfect pair of earbuds if they were to work properly.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Sep 2, 2020
ksm1771
5 out of 5 stars review

Unbeatable bass!

One of the best wireless earphones I have owned recently. Sound is crisp and clear, and bass has that typical Sony kick! Easily pairs with my Samsung phone and other gadgets like Fire TV.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Aug 28, 2020
bgomez30
5 out of 5 stars review

Best Wireless Earbuds Out There

These earbuds are super customizable and are worth the price that they are. The AirPods Pro can not even compare. The unboxing experience was superb and the earbuds have adjustable wingtips that allow for a tight seal and superb noise cancellation.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Aug 26, 2025
Anonymous
2 out of 5 stars review

Great for office, not for road trips or flights.

Fantastic sound quality. Noice cancelling does not work well outdoors or on a bus. They make a loud popping noise. I thought I had upgraded from 700 series, but that’s simple not the case. Same issue with flying.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi there, Thank you for considering Sony products. We're sorry to hear you're experiencing issues with the noise-canceling feature on your WH-1000XM4 headphones. A popping noise and reduced performance are not typical, and we want to help you resolve this. We recommend trying these steps: Resetting the headset: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html Firmware Update to Version 2.4.1: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246 If the issue persists, please email us at socialsupport@am.sony.com with the following information. Your headphones are covered by a one-year limited manufacturer's warranty, and we will be happy to assist you further. - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: We appreciate your patience and look forward to assisting you. Best regards, -Fred

Aug 17, 2025
Tishd
5 out of 5 stars review

Great purchase

I purchased these headphones for traveling and they are great. Noise canceling feature and sound quality is 10/10 and they are very comfortable to wear for a long time.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Tishd! It's a true pleasure to hear you're loving your new WH-1000XM4 headphones, especially for your travels! We're so glad you're finding the noise-canceling and sound quality to be perfect. The long battery life and touch controls are also a huge plus for those long journeys. Thanks for choosing Sony! Best regards, Estefany

Aug 26, 2025
RedCat152
1 out of 5 stars review

Buy at own risk

These are 200 pounds and the battery broke within 2 months. Won’t charge anymore. Try to go to Sony support and it sends me to an AI chatbot - no other options. If you buy these they will break.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi RedCat152, Thanks for reaching out. We are very sorry to hear about the inconveniences you are having with your unit. This is certainly not the quality we aim for, and we sincerely apologize for your frustrating experience with our support system. We understand your frustration and want to provide you with some troubleshooting steps that have helped many users with charging issues: 1. Check Your Charging Cable and Adapter: Make sure you are using the USB-C cable that came with your headphones. Also, try using a different USB wall adapter or plugging the headphones into a different USB port, like on a computer. 2. Perform a Reset: While the headphones are on, simultaneously press and hold the power button and the NC/Ambient button for about 10 seconds. The indicator will flash, and the headphones will reset without losing any pairing information. This can sometimes resolve software glitches that prevent charging. In case the problem persists even after the troubleshooting steps, please make sure to reach to our technical support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. You will a chat link or the number for you to get a live support agent who will be more than glad to help you out. We appreciate the understanding. Thanks for considering Sony products. Best regards, DiegoV, Sony North America Customer Support.

Jul 20, 2025
mm12345
1 out of 5 stars review

Horrible.

I’m sick of these. Don’t try to pair any new device ms because it takes about 10 years and multiple tries. Trying to skip a song, rewind, or pause. Don’t even try, it won’t work. That is unless your shoulder happens to brush it, then it does every single action. Do yourself a favor and buy bose.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Costumer Support

Hello mm12345, thanks for bringing this out to our attention! We're genuinely sorry to hear about the frustrating experience you've had with your WH-1000XM5 headphones. What you've described with the pairing difficulties and unresponsive touch controls is certainly not the seamless experience we aim for with our products. Your feedback is truly valuable to us, and we appreciate you taking the time to share these concerns. We want to assure you that your headphones come with a one-year warranty, and we're here to help resolve these issues for you. We'd like to ask you to contact our support team directly. They can guide you through specific troubleshooting steps, such as a reset or a firmware update, which often resolve unexpected behavior with the headphones' connectivity and touch functions. If those steps don't help, they can also discuss warranty options with you. Here's the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for giving us the opportunity to improve your experience with Sony! Sincerely, Jenn.

Jul 21, 2025
Alivyah98
3 out of 5 stars review

They break every 2 years

So these are the best headphones, I have ever owned. However, I have bought 2 pair and they have both snapped on the right ear cuff. They seem to do it right at the 2year mark. I tried calling to get it repaired, apparently the don’t make replacement parts. I still recommend these headphones, but if your an introvert who uses there headphones almost daily to avoid people 😂 you’ll be buying them every 2 years.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Alivyah98, thank you for taking the time to share your experience with the WH-1000XM4 headphones. We’re thrilled to hear that you consider them the best you've ever owned. However, we sincerely apologize for the issues you've encountered with the ear cuff snapping on both pairs. We understand how frustrating it can be, especially for someone who relies on their headphones daily. Your insights are invaluable as we continuously work to improve our products and services. We appreciate your recommendation, even in light of these challenges! Thanks for considering Sony products and for your feedback. Sincerely, Estefany

Apr 3, 2025
Charlie456
5 out of 5 stars review

Favorite pair of headphones!

I love these headphones! I wear them for working out and walking/jogging. I wanted a pair that went all the way over my ear to not bother my cartilage piercings, and these do the trick. They also fit comfortably if I wear my glasses with them. I had my first pair stolen, but did not hesitate to repurchase. The sound quality is amazing and I’ve never had technical issues. The worst thing about them is they are a little big and will sometimes slide around if I am doing an intense workout, but it doesn’t bother me to reposition them. I think they are worth the price. I’ve had my second pair for 3+ years now and have no damage to them. I can easily clean them with a Clorox wipe to disinfect (probably not recommended, but again I haven’t had issues). I recommend the black pair. My friend has the cream colored ones and the ear cushions have gotten much dirtier over the years.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Costumer Support

Hello Charlie456! Thank you for the five-star rating of the WH-1000XM4! We're thrilled to hear that you can wear them comfortably, even with your glasses, without any discomfort. We're also truly sorry to learn that your first pair was stolen. We sincerely appreciate your decision to choose Sony once again, as it confirms you enjoyed the headset's sound quality and comfortable design. My best regards. -Jenn