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Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.2 out of 5 stars
stars780 ratings765 reviews
  1. 5 stars66% (515)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star10% (81)

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Showing 281-290 of 765 reviews
Jun 28, 2022
Morghen
3 out of 5 stars review

Verified Purchase

Nice noise canceling but painful

Nice sound and noise canceling but this is the first headset that hurt my ears. After 30 min i need to take a rest.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Morghen, Thank you for the feedback on your experience with your new Sony WH-1000XM4 Headphones. While we're glad you like the amazing sound quality and industry-leading noise canceling feature, we regret to hear you're having an uncomfortable experience wearing the headset after a long period. This is usually not the case for our WH-1000XM4 since It features lightweight design, super-soft, pressure-relieving earpads in foamed urethane that evenly distribute pressure you'll barely notice you're wearing them.To ensure a comfortable fit, we do recommend adjusting the left and right headband slider. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Feb 19, 2024
Nicole
5 out of 5 stars review

Verified Purchase

Perfect!!

Best headphones ever!! Love the noose cancelling for when I’m on campus and don’t want to be privy to public conversations.

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hi Nicole, Thank you for this amazing feedback! We're delighted to hear you are enjoying everything about your WH-1000XM4 Headphones, especially the sound quality and great noise cancellation whether you're on the campus or relaxing in a café. Thank you for giving the product a perfect rating and for choosing Sony! -Jess

Jan 3, 2022
Rajesh28_dc
5 out of 5 stars review

Verified Purchase

Awesome sound

I absolutely love it. Sound quality is great. Rechargeable battery still holds charge for about 3 hours, even after 1 year of use.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Rajesh28_dc, Great! We're glad that you are enjoying the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Jul 9, 2022
jennypoooh
4 out of 5 stars review

Verified Purchase

Good quality

I love these headphones but sometimes they randomly pause my music and it turns noise cancellation on and off on its own

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi jennypoooh, We're glad you love the headphones. To isolate the issue, we recommend resetting the headphones to factory default setting. Check this link on how to. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, David

Oct 21, 2023
WalmartCustomer
4 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] Very nice and comfortable headphones. A little high on the price but overall a good set

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
Oct 4, 2023
WalmartCustomer
5 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] These are the perfect headphones! Can’t imagine a better pair and at such a great price!

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
Oct 11, 2023
Leofranca
5 out of 5 stars review

Verified Purchase

Noise canceling is great!

I use it for long flights. I can't hear any noise around me. Even babies crying can't bother me at all.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Leofranca, Thank you so much for sharing your great experience with us! We're happy that you enjoyed your long flight using the WH1000XM4 headphones. Nice to know it suits your needs and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris

Oct 23, 2021
ebitari
1 out of 5 stars review

Verified Purchase

Stopped charged after updating to 8.2

The headphones sound great if you can get it to charge. Stopped charging after barely a year of use.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Ebitari, we are sorry to hear that you are experiencing issues charging your WH-1000XM4. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow these steps to isolate and troubleshoot the charging issue. -Be sure to use the supplied USB Type-C cable. -Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer. -Make sure that the USB AC adaptor is firmly connected to the AC outlet. If you are charging using a computer: -Check that the computer is turned on. -Wake the computer up if the computer is in standby (sleep) or hibernation mode. -When using Windows 8.1, update using Windows Update. -Restart your computer, and check whether the situation has improved. -Reset the headset. Should you need further assistance, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Sony.com Username: Telephone Number: Model Number: Issue: Regards, Carl

Jun 20, 2020
jd2102
3 out of 5 stars review

Good Sound but irritates my ear

I brought this a week ago and i like the sound but these ear-fins irritates my ear a lot. Why there is no small fins I see only M and L :( I hope find some alternate fins before retuning them.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
Oct 16, 2023
Josh 85
5 out of 5 stars review

Verified Purchase

The noise canceling on these earbuds is amazing

I bought these earbuds a couple years ago because I needed noise canceling no block out somebody screaming like crazy right in front of my face and it works they are great.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326