Hi Morghen, Thank you for the feedback on your experience with your new Sony WH-1000XM4 Headphones. While we're glad you like the amazing sound quality and industry-leading noise canceling feature, we regret to hear you're having an uncomfortable experience wearing the headset after a long period. This is usually not the case for our WH-1000XM4 since It features lightweight design, super-soft, pressure-relieving earpads in foamed urethane that evenly distribute pressure you'll barely notice you're wearing them.To ensure a comfortable fit, we do recommend adjusting the left and right headband slider. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hi Nicole, Thank you for this amazing feedback! We're delighted to hear you are enjoying everything about your WH-1000XM4 Headphones, especially the sound quality and great noise cancellation whether you're on the campus or relaxing in a café. Thank you for giving the product a perfect rating and for choosing Sony! -Jess

Hi Rajesh28_dc, Great! We're glad that you are enjoying the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Hi jennypoooh, We're glad you love the headphones. To isolate the issue, we recommend resetting the headphones to factory default setting. Check this link on how to. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, David

Hi Leofranca, Thank you so much for sharing your great experience with us! We're happy that you enjoyed your long flight using the WH1000XM4 headphones. Nice to know it suits your needs and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris

Hi Ebitari, we are sorry to hear that you are experiencing issues charging your WH-1000XM4. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow these steps to isolate and troubleshoot the charging issue. -Be sure to use the supplied USB Type-C cable. -Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer. -Make sure that the USB AC adaptor is firmly connected to the AC outlet. If you are charging using a computer: -Check that the computer is turned on. -Wake the computer up if the computer is in standby (sleep) or hibernation mode. -When using Windows 8.1, update using Windows Update. -Restart your computer, and check whether the situation has improved. -Reset the headset. Should you need further assistance, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Sony.com Username: Telephone Number: Model Number: Issue: Regards, Carl