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Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.2 out of 5 stars
stars780 ratings765 reviews
  1. 5 stars66% (515)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star10% (81)

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Showing 271-280 of 765 reviews
Jul 16, 2023
WalmartCustomer
1 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] Because you never let me buy it. How am I supposed to know the quality of YOUR product.

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
Mar 13, 2025
Mathew
5 out of 5 stars review

Verified Purchase

Great buy!

Plenty of bass, great sound, and very comfortable. Battery life is very long. Great set of headphones!

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
Sep 19, 2022
Peppe1478969325
1 out of 5 stars review

Verified Purchase

Can't connect to app

I can't connect to the app on any device so i can't update or use multiconnect for other devices. Noise cancelling is decent

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Peppe1478969325, While we're glad you like the noise cancelling feature of the WH-1000XM4, we regret to hear you're unable to connect to the app. If the Headphones Connect app does not detect the headphones, please follow the steps below. Check if the issue is resolved after you complete each step. Make sure the Sony | Headphones Connect app is updated to the latest version. Power off your smartphone device and then power it back on. Update the software of your smartphone. Uninstall and reinstall the app. Inititalize the headphones. REF: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Sam

Aug 29, 2020
MRANKINS
5 out of 5 stars review

Verified Purchase

Sound quality is very impressive.

https://www.sony.com/image/050074ffeea1c1ca40a0c834176dd371?fmt=pjpeg&wid=1014&hei=396&bgcolor=F1F5F9&bgc=F1F5F9

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi MRANKINS, We appreciate the 5-star rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones. David

Sep 19, 2024
Abhi9
4 out of 5 stars review

Verified Purchase

Noise cancellation

Noise cancellation is not up to mark. When I'm in meetings, people on other side still hear background noise.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Abhi9, We regret to hear that you are not satisfied with the noise canceling function of the headphones. Your feedback is greatly appreciated. For optimum performance, make sure that the software version of the headset is up-to-date (via the Sony Headphones Connect app). The Sidetone function's effect makes it easier to talk using the headphones and helps the headphone microphone pick up sounds and play your voice naturally. As a result, the noise canceling function works differently from when playing music. If you hear ambient sounds, headphone operational sounds, or white noise (a slight electrical noise with continuous static sound) from the headphones, that is also an effect of the Sidetone function, not a malfunction. Noise cancellation doesn't transfer during telephone calls. Although it protects the headphones user from the surrounding noise, it doesn't apply to the receiver of the call: they will potentially hear background noise. As a workaround, you can check the settings of your source device or the app that you are using for mic sensitivity if available. Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com. Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Sincerely, -Ralph

Feb 28, 2024
WalmartCustomer
5 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] I was looking for new headphones and Walmart has a diversity of options

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
Sep 14, 2023
WalmartCustomer
4 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] But expensive. Also apparently cannot be used when being charged.

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
Aug 30, 2023
Marina
5 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] LOVE THESE. Noise canceling and sound quality is great!

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hi Marina, Thanks for leaving us such a great review on the WH-1000XM4! We are really delighted to hear you're satisfied with the incredible sound quality and excellent noise cancellation of your WH-1000XM4 Wireless Noise Cancelling Headphones. It sounds like we hit the mark with the WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess

Nov 28, 2024
Customer
1 out of 5 stars review

Verified Purchase

Headphone review

The headphones are not totally sound limiting, even when activated in the app. For the price, it should do a better job.

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
Oct 29, 2023
anonymous
5 out of 5 stars review

Verified Purchase

best I've owned

I've owned all types earbuds and headphones in the past and these are some of the best I've owned so far

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326