Hi Ebitari, we are sorry to hear that you are experiencing issues charging your WH-1000XM4. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow these steps to isolate and troubleshoot the charging issue. -Be sure to use the supplied USB Type-C cable. -Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer. -Make sure that the USB AC adaptor is firmly connected to the AC outlet. If you are charging using a computer: -Check that the computer is turned on. -Wake the computer up if the computer is in standby (sleep) or hibernation mode. -When using Windows 8.1, update using Windows Update. -Restart your computer, and check whether the situation has improved. -Reset the headset. Should you need further assistance, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Sony.com Username: Telephone Number: Model Number: Issue: Regards, Carl

Hi Nancy, These are great gift ideas! Thanks for sharing your positive experience with the Sony WH-1000XM4 headphones! It's wonderful to hear that your son enjoys them, particularly appreciating the exceptional comfort and amazing sound quality. This feedback is certainly helpful for others considering these headphones, especially for younger users. Thank you for choosing Sony! -Jess

Hi Abhi9, We regret to hear that you are not satisfied with the noise canceling function of the headphones. Your feedback is greatly appreciated. For optimum performance, make sure that the software version of the headset is up-to-date (via the Sony Headphones Connect app). The Sidetone function's effect makes it easier to talk using the headphones and helps the headphone microphone pick up sounds and play your voice naturally. As a result, the noise canceling function works differently from when playing music. If you hear ambient sounds, headphone operational sounds, or white noise (a slight electrical noise with continuous static sound) from the headphones, that is also an effect of the Sidetone function, not a malfunction. Noise cancellation doesn't transfer during telephone calls. Although it protects the headphones user from the surrounding noise, it doesn't apply to the receiver of the call: they will potentially hear background noise. As a workaround, you can check the settings of your source device or the app that you are using for mic sensitivity if available. Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com. Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Sincerely, -Ralph

Hi MRANKINS, We appreciate the 5-star rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones. David

Hi 2stepbay, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi C, Congratulations on getting your new WH-1000XM4 headphones. We're so happy to know that you are vey satisfied with your purchase and you are enjoying everything about these headphones. It sounds like we hit the mark with the WH-1000XM4. Thank you so much for the 5-star rating and for choosing Sony! -Jess