Hi Brizzy, We regret to hear that you're having an issue with your headphones. This is definitely not the experience we'd like you to have. We'd love to help and turn your experience around. First, please ensure the software is updated. You can check the software version by launching the Headphones Connect App. You may also find the link below helpful: https://www.sony.com/electronics/support/articles/00229328?utm_source=glean In addition, you may also reset or initialize the headphones. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html If this does not help, please email us at socialsupport@am.sony.com with the following details: Name: sony.com Username: Model Number: Issue: Telephone Number: Sincerely, Erin

Hi Morghen, Thank you for the feedback on your experience with your new Sony WH-1000XM4 Headphones. While we're glad you like the amazing sound quality and industry-leading noise canceling feature, we regret to hear you're having an uncomfortable experience wearing the headset after a long period. This is usually not the case for our WH-1000XM4 since It features lightweight design, super-soft, pressure-relieving earpads in foamed urethane that evenly distribute pressure you'll barely notice you're wearing them.To ensure a comfortable fit, we do recommend adjusting the left and right headband slider. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hi Sensitivicus, While we&#39;re happy that you like most of the features, we&#39;re sorry you&#39;ve been running into difficulty. Your feedback regarding the noise cancellation is extremely important to us and is very much appreciated. <br /><br />If the effect of noise canceling is not sufficient, try to adjust the headset into a comfortable position. Check that the Adaptive Sound Control is turned off. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. Also, the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.<br /><br />You may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267839<br /><br />If you require further help regarding your concern, you can email us at socialsupport&#64;am.sony.com with the following details: <br /><br />Name: <br />Walmart Username: <br />Model Number: <br />Issue: <br />Telephone Number:<br /><br />Regards,<br />Jess

Hi Candew, Awesome! We're glad that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Ralph

Hi marknavila, We are sorry to hear that your wife find them difficult to pair and switching from sources. Allow us to help nd turn your experience around. For pairing issue, please ensure to bring the headset and the Bluetooth device within 1 m (3 feet) from each other. The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair a second or subsequent device, press and hold the (power) button of the headset for 7 seconds or more to enter pairing mode. When pairing a device once again after initializing or repairing the headset, you may be unable to pair the device if it retains pairing information for the headset (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again. For more details, please check here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752754.html I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Erin

Hi COLRJB55, We're glad that you like the sound quality of the headphones. It's unfortunate that the unit is no longer charging. Make sure to check the following: -The supplied USB cable is used for the connection. -The cable connection is secure. -Make sure that the USB AC adaptor is firmly connected to the AC outlet. -When charging the headset through a USB port on a computer, try the following as well: *Make sure that the computer is turned on. *If the computer is equipped with multiple USB ports, use another port. *Connect the headset directly to the computer without using a USB hub. *If the computer is in Standby (Sleep) or Hibernate mode, place it back to normal mode. *If the computer is running on Windows 8.1, use Windows Update to update the operating system. Resetting and initializing the headset may also help resolve the issue. Please refer to these links: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html The unit comes with a 1-year manufacturer's warranty. If still not resolved, please email the below information to socialsupport@am.sony.com. Full Name: Sony.com Username: Telephone Number: Sony Headphones Model Number: Issue: Additional Information regarding your experience with your WH1000XM4. Sincerely, -Ralph Sony Social Support

Hi Alexis, That&#39;s amazing! We&#39;re thrilled to hear that you feel the WH-1000XM4 is the best headphones you&#39;ve ever owned. Good to know you&#39;re enjoying the superb features, excellent noise cancelation, and exceptional sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Jess