Hi Alexis, That's amazing! We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. Good to know you're enjoying the superb features, excellent noise cancelation, and exceptional sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Jess

Hi Yuks, We do apologize for the inconvenience. Please use the supplied plug adaptor for in-flight use to enjoy the in-flight entertainment. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752734.html If you need further assistance, we are more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: Regards, David

Hi HAnduze, We are glad to hear that you are happy with your Sony wireless headphones. The WH-1000XM4 headphones are a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Vincent

Hi Seafoam, Awesome! We're really happy to hear you're satisfied with the amazing performance of your new industry-leading, Noise Canceling headphones WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 & 5-star review and for choosing Sony! - Romeo