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Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.1 out of 5 stars
stars
786 ratings771 reviews
  1. 5 stars66% (519)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star11% (83)

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Showing 181-190 of 771 reviews
Dec 29, 2021
Reviewer name: Bigran
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

OK unit

Just received my headphones, so far easy to use, sounds great, noise reduction good. My only disappointment is the short charging cable, I think for the price of these headphones the charge cable could be longer than 8"

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Bigran, we are glad that you like the ease of use, sound quality,and noise canceling function. We'll take note of your feedback regarding the headphones' cable length. Your feedback matters as it helps us in improving our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Sep 20, 2023
Reviewer name: Kim
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Worth the money

[This review was collected as part of a promotion.] Pretty easy to connect and use. It has good sound quality and is delivered safely without scratches or dents.

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hi Kim, Perfect! We really love to hear you like the impressive noise cancelling feature, sound quality, and easy Bluetooth pairing of our WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess

Nov 24, 2022
Reviewer name: Vetrand63
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great headphones

I bought these headphones from Sony online. I really enjoy the sound quality and the range of tones. Great bass. They easily pair with my Sony television.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Vetrand63, we're glad you are enjoying the sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Dec 19, 2023
Reviewer name: Aliya
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Headphones

I love these headphones. Extremely comfortable, once forgot I had them on my head. The noise cancelling is pretty good, the sound is pretty loud too. Overall a good product.

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hi Aliya, Thank you for the 5-star rating! It's amazing to hear you are enjoying the outstanding sound quality, excellent noise cancellation and exceptional comfort of your WH-1000XM4 Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for purchasing our WH-1000XM4 and leaving us such a wonderful review! -Jess

Jan 26, 2022
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Poor Quality. Stopped working

Stopped working after a month. Would not power on. Extremely disappointing for such an expensive headphone. Music sound quality was ok nothing special.

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hi saurabh, We&#39;re sorry to hear about the power issue with the Sony WH1000XM4 Wireless Noise Canceling Over-the-Ear Headphones. We apologize for the inconvenience. Make sure the battery is fully charged. The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset. To isolate the issue, please reset the headphones.<br />https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html<br /><br />If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. <br /><br />Thank you for sharing your review! Jay

Aug 19, 2020
Reviewer name: IronAztec
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Superior Headphones - None Better!

Beautiful headphones that deliver as promised. There is no better way to describe them. Quality construction, ease of customization and noise cancelling technology are superior to anything else on the market.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi IronAztec, Great! We're glad that these headphones have lived up to your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Ralph

Jan 21, 2025
Reviewer name: Jenny
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Headphones

I bought this as a gift and my boyfriend loves them! He said it still blows his mind that the noise cancelling headphones do such a better job than his last set.

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hi Jenny, It&#39;s fantastic to hear that your boyfriend is thrilled with them, especially how the noise cancellation has impressed him. They really set a high standard, don&#39;t they? Enjoy the gift of peace and great sound! Thanks for the 5-star rating and for choosing Sony. -Jess

Nov 13, 2024
Reviewer name: acon2025
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Use them daily!

I bought this last month and they’re very good headphones. I use them daily and the noise cancellation is amazing. I also love the color and comfort of these.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Acon2025, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl

Dec 21, 2024
Reviewer name: Desperdain
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Amazing headphones

Simply amazing. Would have preferred actual buttons instead of swipe touch controls; but that works fine as well. Noise canceling is amazing. Sound quality is amazing.

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
Dec 17, 2025
Reviewer name: MeliW
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

dissapointed, battery malfunctioned in 6 months

I had high expectations for this product and then one day it stopped charging. The battery malfunctioned in less than 6 months! I tried 6 different chargers, including the one it came with, to no avail!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326