Hi LADeva, Thank you so much for the support and for being our valued customer. Its nice to know that once again we were able to satisfy you with your new Sony product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We greatly appreciate you and thank you for choosing Sony! - Kris

Hi Kaveo408, We are sorry to hear about the issue you are having. This is usually not the case for our headphones nor the experience we want you to have. Let's try to resolve this issue by following the troubleshooting steps on the link below: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00009257 If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: Sincerely, Sam

Hi aliraza, we regret to hear that the headphones did not meet your expectations. We understand that not everyone likes bass and we appreciate your feedback. There is good news, however! Download the Sony Headphones Connect app as it includes all sorts of tools that can be customized to fine-tune your music. There is even an EQ for bass and treble sound. This will give you more control over your headphones and their performance. Should you need further assistance, please let me know and email us at socialsupport@am.sony.com with the following details: Name: Sony.com Username: Model Number: Issue: Telephone Number: Sincerely, Erin

Hi Acon2025, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl

Hi Kiill, thanks for choosing and purchasing our product. We're glad you like the sound quality of the wh1000xm4. We're sorry to hear that you have an issue with your SONY unit. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at: http://www.sony.net/SonyInfo/Support/. ~Earl

Hi becky123, Congratulations on your new Sony WH-1000XM4! We're glad you love the amazing built quality and industry-leading noise cancellation of your Sony WH-1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hi Waverly, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi Danieldonnan602, You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Hi Good quality sound but, Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality of the headphones. It's unfortunate that you are not satisfied with the fit of the headset. For optimum fit and comfort, it is recommended to wear the headphones properly and adjust the headband depending on your head shape. You may find this link helpful: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html Your feedback about the 360 Reality Audio is greatly appreciated. Please note that only specific apps are supported for this function. You may refer to this link for more information: https://electronics.sony.com/360-reality-audio Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com. Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Sincerely, -Ralph

Hi yjohnson, Thank you for reaching out to us. We're sorry to hear that we were not able to meet your expectation with the noise cancelling features of the headphones. We'd like to help make this a better experience. Please follow the steps on this link if the effect of noise canceling is not sufficient. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html Should you need further assistance, please email the below information to socialsupport@am.sony.com. Full Name: Sony.com Username: Telephone Number: Model Number: Issue: Regards, Kris