Hi IronAztec, Great! We're glad that these headphones have lived up to your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Ralph

Hi Vetrand63, we're glad you are enjoying the sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Hi Dani, <br /><br />We&#39;re glad to hear you appreciate this amazing headphones, especially the excellent noise cancellation. We&#39;re sorry you&#39;ve been running into difficulty. Use this headset and the Bluetooth device as near to each other as possible. The situation may be improved by changing the wireless playback quality settings. Set the headset to “Priority on stable connection” mode or fixing the wireless playback mode with the “Sony | Headphones Connect” app.<br /><br />If you need more information or technical assistance with your product, please feel free to contact us and we&#39;ll be more than happy to assist you. You may call our Product Support team directly at 239-245-6366 or send us an email at socialsupport&#64;am.sony.com with the following: <br /><br />Name: <br />BestBuy Username: <br />Model Number: <br />Issue: <br />Telephone Number: <br /><br />We appreciate you and thanks for sharing your feedback!<br /><br />Regards,<br />Jess

Hi Iri85smiles, Thank you for the 5-star rating! Glad to hear that you are happy with the amazing sound quality, comfort and features of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl

Hi Waverly, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi Shawn, Choosing these headphones will definitely be worth it, Thank for your for upgrading to your WH-1000XM4. We&#39;re glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for trusting Sony and enjoy your headphones! -Jess

Hi saurabh, We&#39;re sorry to hear about the power issue with the Sony WH1000XM4 Wireless Noise Canceling Over-the-Ear Headphones. We apologize for the inconvenience. Make sure the battery is fully charged. The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset. To isolate the issue, please reset the headphones.<br />https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html<br /><br />If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. <br /><br />Thank you for sharing your review! Jay

Hi Humberto, <br />Thanks for your feedback! We&#39;re thrilled to hear that you&#39;re enjoying your WH1000XM4 headphones.<br /><br />Thanks for choosing Sony!<br />Best regards,<br />Stephanie