Hi Jeff1987, We regret to hear you are having noise canceling issues with your headphones. We’d love to help you troubleshoot your problem. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. You may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267839 The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following: Name: Username: Model Number: Issue: Telephone Number: We appreciate you and thanks for sharing your feedback! Sincerely, Jess

Hi MIN0729, Awesome! Thank you for the 5-star rating. We're glad to know that you love your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Your feedback about the touch sensor is greatly appreciated. Thanks for sharing your review and for choosing Sony. - Kris

Hi Acon2025, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl

Hi Kim, Perfect! We really love to hear you like the impressive noise cancelling feature, sound quality, and easy Bluetooth pairing of our WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess

Hi Vetrand63, we're glad you are enjoying the sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Hi Dani, <br /><br />We&#39;re glad to hear you appreciate this amazing headphones, especially the excellent noise cancellation. We&#39;re sorry you&#39;ve been running into difficulty. Use this headset and the Bluetooth device as near to each other as possible. The situation may be improved by changing the wireless playback quality settings. Set the headset to “Priority on stable connection” mode or fixing the wireless playback mode with the “Sony | Headphones Connect” app.<br /><br />If you need more information or technical assistance with your product, please feel free to contact us and we&#39;ll be more than happy to assist you. You may call our Product Support team directly at 239-245-6366 or send us an email at socialsupport&#64;am.sony.com with the following: <br /><br />Name: <br />BestBuy Username: <br />Model Number: <br />Issue: <br />Telephone Number: <br /><br />We appreciate you and thanks for sharing your feedback!<br /><br />Regards,<br />Jess

Hi Michael, Awesome! We&#39;re glad that you like the noise canceling and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi aliraza, we regret to hear that the headphones did not meet your expectations. We understand that not everyone likes bass and we appreciate your feedback. There is good news, however! Download the Sony Headphones Connect app as it includes all sorts of tools that can be customized to fine-tune your music. There is even an EQ for bass and treble sound. This will give you more control over your headphones and their performance. Should you need further assistance, please let me know and email us at socialsupport@am.sony.com with the following details: Name: Sony.com Username: Model Number: Issue: Telephone Number: Sincerely, Erin