Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones

Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for

Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones

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4.2 out of 5 stars

stars780 ratings765 reviews

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Showing 171-180 of 765 reviews

Apr 1, 2021

ChicagoBoss

5 out of 5 stars review

Verified Purchase

Terrible microphone..so disappointed

I bought this because it was recommended for its sound quality, which I think is the best, but I am stunned beyond belief with the quality of its microphone. Nightmares.. is the only word to explain my shock.

Review from sony.com

Helpful?

reply from Sony North America Customer Support

Hi ChicagoBoss, We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having the best experience with the microphone function. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. These steps may also help improve your experience: -Re-establish the connection between the source device and the headset. -Select HFP or HSP for the profile. Sony takes all feedback seriously. Rest assured that this will help us improve our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for sharing your review and for choosing Sony! -Ralph

Jun 29, 2021

Michael

5 out of 5 stars review

Verified Purchase

Expensive but worth it!

These are the best Bluetooth headphones I have ever had. The Active Noise Cancellation is excellent and I love the ability to pause it with a quick tap if I need to talk to someone.

Review from walmart.com

Helpful?

reply from SonyListens

Hi Michael, Awesome! We're glad that you like the noise canceling and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Dec 28, 2020

Soni68

5 out of 5 stars review

Verified Purchase

Best headphones out there

Absolutely fell in love with these and wanted to own one forever. I finally have a pair and this did not disappoint. Noise cancelling is on point and the sound is just amazing.

Review from sony.com

Helpful?

reply from Sony North America Customer Support

Hi Soni68, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Aug 3, 2023

WalmartCustomer

3 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] too many of the same product but with little variables made searching for the specific item challenging, especially if returning to re-find what was searched for before

Review from walmart.com

Helpful?

Aug 19, 2020

IronAztec

5 out of 5 stars review

Verified Purchase

Superior Headphones - None Better!

Beautiful headphones that deliver as promised. There is no better way to describe them. Quality construction, ease of customization and noise cancelling technology are superior to anything else on the market.

Review from sony.com

Helpful?

reply from Sony North America Customer Support

Hi IronAztec, Great! We're glad that these headphones have lived up to your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Ralph

Dec 19, 2023

jessica

5 out of 5 stars review

Verified Purchase

Amazing quality

Amazing product for working out at the gym, nose canceling is amazing, soft, and comfortable ear pieces. Stays on the head during working out. No complaints at all!

Review from walmart.com

Helpful?

Dec 1, 2020

MIN0729

5 out of 5 stars review

Verified Purchase

Sound quality is awesome!

I've never used the noise canceling headphones and got this as a gift. The experience is really amazing and I can't use my earbuds anymore because of this :) I love sony!

Review from sony.com

Helpful?

reply from Sony North America Customer Support

Hi MIN0729, Awesome! Thank you for the 5-star rating. We're glad to know that you love your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Your feedback about the touch sensor is greatly appreciated. Thanks for sharing your review and for choosing Sony. - Kris

Jul 20, 2024

WalmartCustomer

5 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] These have had the best noise cancelling and audio I have ever had. Along with the discounted price being amazing.

Review from walmart.com

Helpful?

reply from SonyListens

Hi WalmartCustomer, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best sounding headphones you've ever owned and you are enjoying the excellent noise cancellation of these headphones. It's good to know you like the superb audio quality and reasonable price too. Thank you so much for choosing Sony! -Jess

Oct 6, 2023

Rob

5 out of 5 stars review

Verified Purchase

Best headphones I have ever used

The sound and the noise canceling were better than I expected. I thought they would be great and they were far better than I even expected. The noise canceling is the best I have come across and the highs and lows are absolutely excellent

Review from walmart.com

Helpful?

reply from SonyListens

That's nice to hear, Rob. We're also pleased to hear that you like the sound quality and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Nov 7, 2020

Vittala

5 out of 5 stars review

Verified Purchase

Decent feature, light weight, awesome sound qualit

Purchase Sony WH-1000XM4 on Oct 14, 2020. Arrived on time and it was easy to setup. Product is great light weight. But missing feature is mute/unmute. Also sometimes it is loosing connection from my 2nd device (MacBook Pro)

Review from sony.com

Helpful?

reply from Sony North America Customer Support

Hi Vittala, we are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Please refer to the Help Guide to troubleshoot the connection issue you have encountered. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/index.html Thank you for choosing Sony! Erin