Hi Kaveo408, We are sorry to hear about the issue you are having. This is usually not the case for our headphones nor the experience we want you to have. Let's try to resolve this issue by following the troubleshooting steps on the link below: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00009257 If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: Sincerely, Sam

Hi Kiill, thanks for choosing and purchasing our product. We're glad you like the sound quality of the wh1000xm4. We're sorry to hear that you have an issue with your SONY unit. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at: http://www.sony.net/SonyInfo/Support/. ~Earl

Hi Danieldonnan602, You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Hi yjohnson, Thank you for reaching out to us. We're sorry to hear that we were not able to meet your expectation with the noise cancelling features of the headphones. We'd like to help make this a better experience. Please follow the steps on this link if the effect of noise canceling is not sufficient. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html Should you need further assistance, please email the below information to socialsupport@am.sony.com. Full Name: Sony.com Username: Telephone Number: Model Number: Issue: Regards, Kris

Hi Jenny, It's fantastic to hear that your boyfriend is thrilled with them, especially how the noise cancellation has impressed him. They really set a high standard, don't they? Enjoy the gift of peace and great sound! Thanks for the 5-star rating and for choosing Sony. -Jess

Hi Acon2025, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl

Hi Jeff1987, We regret to hear you are having noise canceling issues with your headphones. We’d love to help you troubleshoot your problem. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. You may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267839 The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following: Name: Username: Model Number: Issue: Telephone Number: We appreciate you and thanks for sharing your feedback! Sincerely, Jess