Hi Leia76, Awesome! We're glad to hear you like the comfortable fit, the midnight blue color, and industry-leading noise cancelation feature of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam

Hi Hpycndl,<br /><br />We regret to know that you&#39;re having constant pressure or a feel of headache on your head when wearing the headphones with noise cancelling turned on. You can adjust the amount of ANC or optimize the noise canceling function on the Sony Headphones Connect App to suit the wearer and see if that helps with any cabin pressure issues you might be experiencing. Please visit the link below for some common reasons why you experience constant pressure/headaches.<br /><br />https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243<br /><br />Wearing the headphones correctly is essential. We do have good information on how to wear the headband headphones correctly so it is comfortable on this link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845<br /><br />We&#39;re also sorry to hear that you are having an issue with your headphones particularly with multipoint connection. Please make sure that the headphones has the latest software update, please use the Headphones Connect app to update the software. Multipoint connection works with only two devices at a time.<br />Also, make sure the Connect to 2 devices simultaneously option is set to ON via the Sony Headphones Connect app.<br /><br />Ref: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936<br /><br />Despite your concerns, we&#39;re glad that you like most of the features of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing your feedback! -Jess

Hi deeper, Thank you for your comment. We're glad to hear that you enjoyed the sound quality and noise cancellation of your WH1000XM4. However, we're sorry to learn about the issues you've experienced with the side buttons. We understand how frustrating it can be when a product doesn't perform as expected, especially within such a short period. This is not the experience we aim to provide. We recommend ensuring that your headphones are running the latest firmware, as updates can sometimes resolve functionality issues. You can find the latest firmware and update instructions on the link below: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads If the issue persists or you may need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you. Name: Sony.com Username: Model Number: Issue: Telephone Number: We value you, and thanks for choosing Sony. Sincerely, Romeo Sony Social Support

Hi Your Majesty, we are glad that you are enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi Edgar Moran, Many thanks for the 5-star rating! We're glad to hear you are enjoying the superb sound quality and lightweight design of your WH1000XM4 headphones. At Sony, we are always looking to improve our product quality and features. We have noted your input about the mute function and will be sure to forward this feedback to the appropriate department. Thanks again for purchasing Sony! - Kris

Hi Bigran, we are glad that you like the ease of use, sound quality,and noise canceling function. We'll take note of your feedback regarding the headphones' cable length. Your feedback matters as it helps us in improving our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi Shawn, Choosing these headphones will definitely be worth it, Thank for your for upgrading to your WH-1000XM4. We&#39;re glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for trusting Sony and enjoy your headphones! -Jess