Hi Unhappy,<br /><br />Thanks for reaching out! It&#39;s unfortunate to know that you&#39;re not having the best experience with these headphones and you are experiencing intermittent audio or sound cuts out while playing music. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. Multiple Wi-Fi devices, microwave ovens, cordless phones, or devices that transmit 2.4 GHz band frequency radio waves can cause the sound to cut out. To improve transmission, set the headphones to prioritize on stable connection and see if it resolves the problem.<br /><br />1. Launch the Sony | Headphones Connect app.<br />2. Set the Sound quality mode to Priority on stable connection.<br /><br />If the problem continues on the WH-1000XM4 headphones, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please visit the link below.<br />https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads<br /><br />Should you need further assistance, you can email us at socialsupport&#64;am.sony.com with the following details: <br /><br />Name: <br />Walmart Username: <br />Model Number: <br />Issue: <br />Telephone Number:<br /><br />Sincerely,<br />Jess

Hi Fitoerazo, Thank you for the purchase! We do apologize for the inconvenience. Noise-canceling technology can't completely isolate sound due to the air trapped between your audio device and the eardrum. The noise canceling effect may not be pronounced in a tranquil environment, or some sounds may be heard. If there is little ambient noise, it is advisable not to switch on the NC function, as it needs ambient input to function optimally. For more troubleshooting regarding your concern, please check this article below. https://www.sony.com/electronics/support/articles/00267839 Thank you for choosing Sony! -David

Hi Nicole, Awesome! Thank you so much for the 5-stars review and for sharing your amazing experience with our WH-1000XM4! We&#39;re really happy to hear you&#39;re very satisfied with the industry-leading noise canceling function and excellent sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for commending our WH-1000XM4 and for choosing Sony! -Jess

Hi Ruchika, thank you for purchasing our newest industry-leading noise canceling headphones. We're sorry to hear that you have an issue with your SONY unit. You may try reconnecting the headphones on both devices. When pairing the headphones make sure to select WH-1000XM4, rather than LE_WH-1000XM4 on the source device. Please make sure the unit always has the latest software. You may follow the link below: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads/00017022 If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl

Hi Dani, <br /><br />We&#39;re glad to hear you appreciate this amazing headphones, especially the excellent noise cancellation. We&#39;re sorry you&#39;ve been running into difficulty. Use this headset and the Bluetooth device as near to each other as possible. The situation may be improved by changing the wireless playback quality settings. Set the headset to “Priority on stable connection” mode or fixing the wireless playback mode with the “Sony | Headphones Connect” app.<br /><br />If you need more information or technical assistance with your product, please feel free to contact us and we&#39;ll be more than happy to assist you. You may call our Product Support team directly at 239-245-6366 or send us an email at socialsupport&#64;am.sony.com with the following: <br /><br />Name: <br />BestBuy Username: <br />Model Number: <br />Issue: <br />Telephone Number: <br /><br />We appreciate you and thanks for sharing your feedback!<br /><br />Regards,<br />Jess

Hi Brent, We are sorry to hear that the battery of the replacement headphones failed to charge after 4 months of use. This is definitely not the experience we&#39;d like you to have. To troubleshoot the issue, please check the following:<br /><br />The supplied USB cable is used for the connection.<br />The cable connection is secure.<br />Make sure that the USB AC adaptor is firmly connected to the AC outlet.<br />When charging the headset through a USB port on a computer, try the following as well:<br />- Make sure that the computer is turned on.<br />- If the computer is equipped with multiple USB ports, use another port.<br />- Connect the headset directly to the computer without using a USB hub.<br />- If the computer is in Standby (Sleep) or Hibernate mode, place it back to normal mode.<br />- If the computer is running on Windows 8.1, use Windows Update to update the operating system.<br /><br />If this does not help, please email us at socialsupport&#64;am.sony.com with the following details:<br /><br />Name:<br />Username:<br />Model Number:<br />Issue:<br />Telephone Number:<br /><br />Sincerely, <br />Erin

Hi Jess Auprey, You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony! -Ralph

Hi Cyberunner, Terrific! We're so happy to hear you love the amazing sound quality, noise canceling features and overall performance of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris

Hi Kim, Perfect! We really love to hear you like the impressive noise cancelling feature, sound quality, and easy Bluetooth pairing of our WH-1000XM4! It&#39;s good to know you&#39;re happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess