Hi dzz13, Great! We're thrilled that you like the sound quality and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Hi Iri85smiles, Thank you for the 5-star rating! Glad to hear that you are happy with the amazing sound quality, comfort and features of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl

Hi Jess Auprey, You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony! -Ralph

Hi Good quality sound but, Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality of the headphones. It's unfortunate that you are not satisfied with the fit of the headset. For optimum fit and comfort, it is recommended to wear the headphones properly and adjust the headband depending on your head shape. You may find this link helpful: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html Your feedback about the 360 Reality Audio is greatly appreciated. Please note that only specific apps are supported for this function. You may refer to this link for more information: https://electronics.sony.com/360-reality-audio Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com. Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Sincerely, -Ralph

Hi aliraza, we regret to hear that the headphones did not meet your expectations. We understand that not everyone likes bass and we appreciate your feedback. There is good news, however! Download the Sony Headphones Connect app as it includes all sorts of tools that can be customized to fine-tune your music. There is even an EQ for bass and treble sound. This will give you more control over your headphones and their performance. Should you need further assistance, please let me know and email us at socialsupport@am.sony.com with the following details: Name: Sony.com Username: Model Number: Issue: Telephone Number: Sincerely, Erin

Hi MIN0729, Awesome! Thank you for the 5-star rating. We're glad to know that you love your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Your feedback about the touch sensor is greatly appreciated. Thanks for sharing your review and for choosing Sony. - Kris

Hi ChicagoBoss, We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having the best experience with the microphone function. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. These steps may also help improve your experience: -Re-establish the connection between the source device and the headset. -Select HFP or HSP for the profile. Sony takes all feedback seriously. Rest assured that this will help us improve our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for sharing your review and for choosing Sony! -Ralph

Hi Hpycndl,<br /><br />We regret to know that you&#39;re having constant pressure or a feel of headache on your head when wearing the headphones with noise cancelling turned on. You can adjust the amount of ANC or optimize the noise canceling function on the Sony Headphones Connect App to suit the wearer and see if that helps with any cabin pressure issues you might be experiencing. Please visit the link below for some common reasons why you experience constant pressure/headaches.<br /><br />https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243<br /><br />Wearing the headphones correctly is essential. We do have good information on how to wear the headband headphones correctly so it is comfortable on this link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845<br /><br />We&#39;re also sorry to hear that you are having an issue with your headphones particularly with multipoint connection. Please make sure that the headphones has the latest software update, please use the Headphones Connect app to update the software. Multipoint connection works with only two devices at a time.<br />Also, make sure the Connect to 2 devices simultaneously option is set to ON via the Sony Headphones Connect app.<br /><br />Ref: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936<br /><br />Despite your concerns, we&#39;re glad that you like most of the features of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing your feedback! -Jess

Hi Kim, Perfect! We really love to hear you like the impressive noise cancelling feature, sound quality, and easy Bluetooth pairing of our WH-1000XM4! It&#39;s good to know you&#39;re happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess