Hello Patrik,<br /><br />Thank you so much for your wonderful feedback! We&#39;re thrilled to hear that you&#39;re enjoying your WH-1000XM4 and that the sound quality and clarity are exceeding your expectations. Your recommendation means a lot to us. Thank you for choosing Sony!<br /><br />Best regards,<br />-Fred

Hi Armar,<br /><br />Thank you for sharing your opinion regarding the WH-1000XM4 headphones. We appreciate your feedback and are sorry to hear that you&#39;re not fully satisfied with the sound quality. <br /><br />To help resolve this, you might try adjusting the sound quality modes through the Sony | Sound Connect app. Opt. for the &#34;Priority on sound quality&#34; mode for the best audio experience. Additionally, ensuring your headphones have the latest firmware installed can also enhance performance. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613<br /><br />If you need more information, feel free to contact our support. Find their information here: https://us.esupport.sony.com/support/s/support-contact?language&#61;en_US&amp;category&#61;headphones<br /><br />Thanks for choosing Sony.<br />Stephanie

Hi KashD, Thank you so much for your thoughtful review! We are truly wonderful to know that you find every aspect of the WH-1000XM4 headphones amazing and worth the price. Your feedback means a lot to us. These headphones feature advanced noise cancellation technology, allowing you to immerse yourself in your music without distractions. Additionally, their long battery life ensures you can enjoy your favorite audio for hours on end. Thank you for choosing Sony! Best regards, Estefany

Hi Alicia, thanks for sharing your feedback!<br />It&#39;s a truly pleasure to hear that you&#39;re so happy with the excellent sound of your WH-1000XM4 headphones.<br /><br />We appreciate you choosing Sony!<br />Best regards,<br />Estefany

Hi Akeira, thank you so much for the 5-star review! We&#39;re honored to hear that you&#39;re loving the Sony WH-1000XM4 headphones and that your listening experience has been awesome! We put a lot of effort into creating a product that delivers amazing sound and features, and it&#39;s fantastic to know that it&#39;s hitting the mark for you. Thank you for choosing Sony and enjoy your music! Regards, -Dominick

Hi Unhappy,<br /><br />Thanks for reaching out! It&#39;s unfortunate to know that you&#39;re not having the best experience with these headphones and you are experiencing intermittent audio or sound cuts out while playing music. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. Multiple Wi-Fi devices, microwave ovens, cordless phones, or devices that transmit 2.4 GHz band frequency radio waves can cause the sound to cut out. To improve transmission, set the headphones to prioritize on stable connection and see if it resolves the problem.<br /><br />1. Launch the Sony | Headphones Connect app.<br />2. Set the Sound quality mode to Priority on stable connection.<br /><br />If the problem continues on the WH-1000XM4 headphones, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please visit the link below.<br />https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads<br /><br />Should you need further assistance, you can email us at socialsupport&#64;am.sony.com with the following details: <br /><br />Name: <br />Walmart Username: <br />Model Number: <br />Issue: <br />Telephone Number:<br /><br />Sincerely,<br />Jess