Hello Patrik,<br /><br />Thank you so much for your wonderful feedback! We&#39;re thrilled to hear that you&#39;re enjoying your WH-1000XM4 and that the sound quality and clarity are exceeding your expectations. Your recommendation means a lot to us. Thank you for choosing Sony!<br /><br />Best regards,<br />-Fred

Hi Alicia, thanks for sharing your feedback!<br />It&#39;s a truly pleasure to hear that you&#39;re so happy with the excellent sound of your WH-1000XM4 headphones.<br /><br />We appreciate you choosing Sony!<br />Best regards,<br />Estefany

Hi Akeira, thank you so much for the 5-star review! We&#39;re honored to hear that you&#39;re loving the Sony WH-1000XM4 headphones and that your listening experience has been awesome! We put a lot of effort into creating a product that delivers amazing sound and features, and it&#39;s fantastic to know that it&#39;s hitting the mark for you. Thank you for choosing Sony and enjoy your music! Regards, -Dominick

Hi dzz13, Great! We're thrilled that you like the sound quality and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph

Hi Jeff1987, We regret to hear you are having noise canceling issues with your headphones. We’d love to help you troubleshoot your problem. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. You may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267839 The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following: Name: Username: Model Number: Issue: Telephone Number: We appreciate you and thanks for sharing your feedback! Sincerely, Jess

Hi Aliya, Thank you for the 5-star rating! It&#39;s amazing to hear you are enjoying the outstanding sound quality, excellent noise cancellation and exceptional comfort of your WH-1000XM4 Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you&#39;ll barely notice you&#39;re wearing them. Thank you for purchasing our WH-1000XM4 and leaving us such a wonderful review! -Jess

Hi saurabh, We&#39;re sorry to hear about the power issue with the Sony WH1000XM4 Wireless Noise Canceling Over-the-Ear Headphones. We apologize for the inconvenience. Make sure the battery is fully charged. The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset. To isolate the issue, please reset the headphones.<br />https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html<br /><br />If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. <br /><br />Thank you for sharing your review! Jay

Hi Iri85smiles, Thank you for the 5-star rating! Glad to hear that you are happy with the amazing sound quality, comfort and features of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl