Hi Armar,<br /><br />Thank you for sharing your opinion regarding the WH-1000XM4 headphones. We appreciate your feedback and are sorry to hear that you&#39;re not fully satisfied with the sound quality. <br /><br />To help resolve this, you might try adjusting the sound quality modes through the Sony | Sound Connect app. Opt. for the &#34;Priority on sound quality&#34; mode for the best audio experience. Additionally, ensuring your headphones have the latest firmware installed can also enhance performance. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613<br /><br />If you need more information, feel free to contact our support. Find their information here: https://us.esupport.sony.com/support/s/support-contact?language&#61;en_US&amp;category&#61;headphones<br /><br />Thanks for choosing Sony.<br />Stephanie

Hello WalmartCustomer,<br /><br />Thank you for your fantastic feedback on our WH-1000XM4 headphones! We&#39;re thrilled to hear that they are exactly what you were looking for. We hope you continue to enjoy the exceptional sound quality and noise-cancellation features. Thank you for choosing Sony! We hope you thoroughly enjoy your new WH-1000XM5!<br /><br />Best regards,<br />-Fred

Hello Teffymarmol, We apologize for the issue you're facing with the XM4 Bluetooth connectivity. Please make sure that your headphones software is up to date. Also, remember to set the priority of the Bluetooth connection, you can check this link to know how to do it: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548871.html If the issue persist, feel free to reach out to us at socialsupport@am.sony.com, including your name, username, issue, model number, and telephone number. We'll be ready to help you. Regards, -Jenn

Hi Akeira, thank you so much for the 5-star review! We&#39;re honored to hear that you&#39;re loving the Sony WH-1000XM4 headphones and that your listening experience has been awesome! We put a lot of effort into creating a product that delivers amazing sound and features, and it&#39;s fantastic to know that it&#39;s hitting the mark for you. Thank you for choosing Sony and enjoy your music! Regards, -Dominick

Hi Alicia, thanks for sharing your feedback!<br />It&#39;s a truly pleasure to hear that you&#39;re so happy with the excellent sound of your WH-1000XM4 headphones.<br /><br />We appreciate you choosing Sony!<br />Best regards,<br />Estefany

Hi Unhappy,<br /><br />Thanks for reaching out! It&#39;s unfortunate to know that you&#39;re not having the best experience with these headphones and you are experiencing intermittent audio or sound cuts out while playing music. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. Multiple Wi-Fi devices, microwave ovens, cordless phones, or devices that transmit 2.4 GHz band frequency radio waves can cause the sound to cut out. To improve transmission, set the headphones to prioritize on stable connection and see if it resolves the problem.<br /><br />1. Launch the Sony | Headphones Connect app.<br />2. Set the Sound quality mode to Priority on stable connection.<br /><br />If the problem continues on the WH-1000XM4 headphones, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please visit the link below.<br />https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads<br /><br />Should you need further assistance, you can email us at socialsupport&#64;am.sony.com with the following details: <br /><br />Name: <br />Walmart Username: <br />Model Number: <br />Issue: <br />Telephone Number:<br /><br />Sincerely,<br />Jess