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Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones for
Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones
4.1 out of 5 stars
stars
786 ratings771 reviews
  1. 5 stars66% (519)
  2. 4 stars10% (77)
  3. 3 stars8% (59)
  4. 2 stars6% (48)
  5. 1 star11% (83)

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Showing 131-140 of 771 reviews
Nov 16, 2022
Abraham
1 out of 5 stars review

Verified Purchase

Junk maybe mine was defect but $300 mistake

After telling myself buying a quality pair of headphones was worth $300 plus i did the research an for the price point an value (so i thought) i landed here sony xm4. First off it never speed charged at all. Which was 80-90° the reason i went there. Thought i was doing something wrong until about a month in it started to charge when an how long it felt like meaning i could plug it in for hours only to pick it up an have 10° batterie. Than i started to notice an electrical burning scent coming from somewhere in my office i could’t locate but weirdly i only noticed while wearing headphones huh. Well 3rd month in an i now see the plastic around the port had melted, you know they did run noticeably hot since day one i just thought that was the large mega $300 components at work idk. Needless to say i would have been much happier sticking with $20-$40 headphones that sound same to me may not have noise cancellation but generally last about a year an don’t mind when they break. Also the text talk feature is a major pain. The music constantly would stop at any noise i turn off feature an if the headset rubbed against my hood or jacket it would turn back on. Answering calls sucked too since it would ring i could answer or accept call with headset but to engage i would have to fumble to locate my phone to switch from iphone call to headset every time an at-least 50° of calls hung up before i got there. It was a constant annoying race each call an if i missed someone important i would be upset an to some it all up. Thats what this purchased left me $300 broker an upset. Im contacting sony “support” maybe i will update if possable

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hi Abraham, we are sorry to hear about the issues you&#39;ve experience with the WH1000XM4. This is definitely not the news we&#39;d like to hear from you. We&#39;d love to know more details as to what happened or been discussed when you contacted our support. <br /><br />May we contact you to help and get more information? If, please email us at socialsupport&#64;am.sony.com with the following details:<br /><br />Name:<br />Username:<br />Model Number:<br />Issue:<br />Telephone Number:<br /><br />Sincerely, <br />Erin

Sep 25, 2023
nickname88
1 out of 5 stars review

Verified Purchase

Horrible Feedback After 1.5 Years of Use

They were great headphones while they lasted. Now they regularly have unbearably loud feedback noise in both ears. These have stat indoors at my work computer since I got them; they have been very well taken care of. I called support, and they would not replace them because the failure happened after one year. Do not expect these headphones to last!

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi nickname88, This is not the experience that we want you to have. We would like to know more about what happened and review your file. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number: Sincerely, -Ralph

Dec 30, 2023
Anonymous
3 out of 5 stars review

Verified Purchase

keeps disconnecting

loses signal %26 shuts off music player. player is 2 foot away from headphones. Disconnects at random rimes. usually 2-3 songs into listening session. NOT a phone/player issue. ALL other headphones work without this issue, including Dr Beats Pro, Studio 3, Skullcandy etc. Sony has had this issue with these for over 3 years (according to reviews when searching for "disconnecting issues.") Sony has not addressed the problem. I have most recent software (firmware) updates fot this product. It's a shame. I was a recording engineer for 20 years (in major Studio.) Sony was always reliable. These were the closest to a flat freq. curve. Even after "optimizing" for my ears, the before was a flat curve AND the after was a flat curve. I prefer a Flat curve output %26 then adjust to MY preferred EQ. These were the closest to True Audio (not tweaked with BASS or Vocal etc.) However, with the Disconnecting issue, these phones are Useless to me %26 will be returned. Maybe the 1000XM5's are better, but at $399 they are over priced, as are ALL wireless Noise Cancelling fones, including Dr Beats, Skullcandy, Bose etc. ALL others had issues with TRUE audio. Audio was "shaped" to sound "better." Not the True audio produced by the engineer. I know what that sounds like. I have had many original mixed final 2 track original masters in my hands (including all Beatle final disc masters with George Martin's original notes.) Quite a thrill for a Recording Engineer. These headphones are GOING BACK. Still on a search for a good pair of headphones.

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
Nov 7, 2025
Neuk
5 out of 5 stars review

Verified Purchase

XM4

really great headphones I can go for a long time wearing them without them feeling uncomfortable.

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Hi Neuk, It brings us great satisfaction to hear that you can wear your WH-1000XM4 headphones for a long time without discomfort! We specifically designed them for that all-day comfort, so your feedback means a lot to us. Thanks you for choosing Sony and enjoy your music! Regards, Dominick

Oct 27, 2025
Potecool
5 out of 5 stars review

Verified Purchase

The Best experience

The best experience. The audio quality is the best one. Better than apple headphones or airpods

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Customer Support

Thank you for your incredible review, Potecool! We are absolutely thrilled to hear that your WH-1000XM4 headphones are giving you the best experience and the best audio quality! It’s a fantastic compliment that you feel our sound quality surpasses the competition. We engineered these headphones to deliver premium, rich, and detailed audio, and your feedback is a wonderful validation of that effort. Thank you again for choosing Sony for your superior listening experience! Best regards, Gus, Sony North America Customer Support

May 5, 2025
WalmartCustomer
5 out of 5 stars review

Verified Purchase

I rated this 5 stars because it was exactly what I was looking for and more.

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hi WalmartCustomer,<br />Thank you for taking the time to share your feedback! We appreciate your kind words about the WH1000XM4. It’s wonderful to hear that the product has fulfilled your requirements and provided you with a great experience. <br /><br />Thanks for choosing Sony!<br />Best regards,<br />Stephanie

Apr 1, 2025
Teffymarmol
1 out of 5 stars review

Verified Purchase

Bluetooth issues

The headphones keep disconnecting they are give to many issues

Review from sony.com
Helpful?58BYGX03ZG1X13636265326
reply from Sony North America Costumer Support

Hello Teffymarmol, We apologize for the issue you're facing with the XM4 Bluetooth connectivity. Please make sure that your headphones software is up to date. Also, remember to set the priority of the Bluetooth connection, you can check this link to know how to do it: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548871.html If the issue persist, feel free to reach out to us at socialsupport@am.sony.com, including your name, username, issue, model number, and telephone number. We'll be ready to help you. Regards, -Jenn

May 12, 2025
WalmartCustomer
5 out of 5 stars review

Verified Purchase

We had an issue with a prior pair of these headphones.

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
Apr 20, 2025
Daniela
5 out of 5 stars review

Verified Purchase

Awesome!!!!! Best headphones in the world man.

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
Apr 16, 2025
WalmartCustomer
5 out of 5 stars review

Verified Purchase

Great product Exactly what I was looking for

Review from walmart.com
Helpful?58BYGX03ZG1X13636265326
reply from SonyListens

Hello WalmartCustomer,<br /><br />Thank you for your fantastic feedback on our WH-1000XM4 headphones! We&#39;re thrilled to hear that they are exactly what you were looking for. We hope you continue to enjoy the exceptional sound quality and noise-cancellation features. Thank you for choosing Sony! We hope you thoroughly enjoy your new WH-1000XM5!<br /><br />Best regards,<br />-Fred