Hi Oddball_Hero, While we're glad you like the amazing noise cancellation, great audio, and call quality of the WH-1000XM4, we're sorry to hear that it broke down after two months use. This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. Our WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. Please allow us to help you and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Sony.com Username: Telephone Number: Model Number: Additional Information regarding your experience with the WH-1000XM4 We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, Jess

Hi stylebendernut, we're glad you like our industry-leading noise canceling headphones. We're sorry to hear about what happened to your old unit. We have our Support team that is always happy to assist. If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for trusting Sony! ~Earl

Hi Lortcel, Thank you for your feedback! We are glad to hear that you are happy with the sound quality and noise canceling of the WH-1000XM4. In the meantime, you can turn off the Voice Guidance feature using the headphones connect app, please keep in mind that not all notification will be disabled as this will help provide important notifications. For more information, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html?search=guidance Should you need further assistance, please reach out to us for help. Please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Carl

Hi Regina G, Fantastic! We're thrilled to hear that you love your WH-1000XM4 so much that you couldn't resist getting a second pair in silver. It's wonderful to know that you've been a loyal Sony audio fan for so many years, and we're glad our products have continued to meet your expectations. Thank you so much for sharing your awesome experience and thanks for trusting Sony! - Romeo

Hello Teffymarmol, We apologize for the issue you're facing with the XM4 Bluetooth connectivity. Please make sure that your headphones software is up to date. Also, remember to set the priority of the Bluetooth connection, you can check this link to know how to do it: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548871.html If the issue persist, feel free to reach out to us at socialsupport@am.sony.com, including your name, username, issue, model number, and telephone number. We'll be ready to help you. Regards, -Jenn

Hello WalmartCustomer,<br /><br />Thank you for your fantastic feedback on our WH-1000XM4 headphones! We&#39;re thrilled to hear that they are exactly what you were looking for. We hope you continue to enjoy the exceptional sound quality and noise-cancellation features. Thank you for choosing Sony! We hope you thoroughly enjoy your new WH-1000XM5!<br /><br />Best regards,<br />-Fred

Hi Armar,<br /><br />Thank you for sharing your opinion regarding the WH-1000XM4 headphones. We appreciate your feedback and are sorry to hear that you&#39;re not fully satisfied with the sound quality. <br /><br />To help resolve this, you might try adjusting the sound quality modes through the Sony | Sound Connect app. Opt. for the &#34;Priority on sound quality&#34; mode for the best audio experience. Additionally, ensuring your headphones have the latest firmware installed can also enhance performance. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613<br /><br />If you need more information, feel free to contact our support. Find their information here: https://us.esupport.sony.com/support/s/support-contact?language&#61;en_US&amp;category&#61;headphones<br /><br />Thanks for choosing Sony.<br />Stephanie

Hi WalmartCustomer,<br />Thank you for taking the time to share your feedback! We appreciate your kind words about the WH1000XM4. It’s wonderful to hear that the product has fulfilled your requirements and provided you with a great experience. <br /><br />Thanks for choosing Sony!<br />Best regards,<br />Stephanie