Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones forMember photos
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Verified Purchase
Right Ear ANC started making fluttering noises
I bought this 3 months ago and for the first month or so it was performing great but now the ANC has started making more staticky noises that are not usual. It only happens with the right ear of headphones and starts making fluttering noises that were significantly louder in comparison to the left ear.
Hi d_ltran, This is not the experience that we want you to have. If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth® headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Sony.com Username: Telephone Number: Sony Headphones Model Number: Additional Information regarding your experience with the WH1000XM4. We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, -Ralph Sony Social Support
Verified Purchase
SADLY DISAPPOINTED
I LOVE SONY PRODUCTS, AND HAVE ALWAYS PURCHASED SONY PRODUCTS. I HAD SONY WIRELESS BLUETOOTH HEADPHONES THAT I LOVED. BUT THEY DISAPPEARED AND NEVER FOUND. I JUST BOUGHT ANOTHER HEADPHONE SET... BUT WHEN I USE THEM FOR MY PHONE, "HANDSFREE" PEOPLE CAN BARELY HEAR ME. THE BLUETOOTH WORKS BUT THE SOUND AND CONNECTION IS POOR AND TERRIBLY DISAPPOINTING. NOT THE SAME.
Hi Bonita,<br /><br />We're so sorry to hear you are having issues with your WH-1000XM4 Headphones, particularly with mic during a call and sound quality. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The software includes key features, applications, bug fixes, and feature improvements.<br /><br />During a call, the HFP (Hands-free Profile) or HSP (Headset Profile) profile is used and you do get to use the headset's microphone this way. Please note that sound quality may become low due to the conditions of the communication line and you will notice a bit of quality difference.<br /><br />Bluetooth wireless communication range or Sound interruption may occur in the [AUTO] (Priority on sound quality) mode, depending on the setting of your BLUETOOTH device and ambient conditions. If you haven't yet, the situation may be improved by changing the playback quality. If the connection is unstable, such as when producing only intermittent sound, select the “Priority on stable connection” mode. <br /><br />A separate article is also available if during a call using the headphones, you can't hear the voice of the caller or they can't hear your voice: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267840<br /><br />In any case that you need our assistance, you can email us at socialsupport@am.sony.com with the following details: <br /><br />Name: <br />Walmart Username: <br />Model Number: <br />Issue: <br />Telephone Number:<br /><br />Sincerely,<br />Jess
Verified Purchase
Absolutely Love them
I have only owned these headphones for a short time but I absolutely LOVE them. I"m already addicted to them. .lol. To me the music sounds even better than being at a concert. It's all there the bass guitar and drums sound awesome. I love to hear the symbols to and the highs sound just as good as the bass. To talk to someone all you have to do is speak and the music will kick off and you can hear plain as day and when your finished talking they kick right back on. I looked for about two months off and on, reading reviews all over the net and kept coming back to these and I finally pulled the trigger and bought them. I'm very happy I got these and not something else. I'm not into writing reviews but I looked for so long before I made up my mind that I hope this helps someone that is doing the same.
Hi DEWRAGS, Thank you for your 5-star rating and for taking your time to review. We appreciate that you love the WH-1000XM4 Wireless Noise-Canceling Headphones. Good to know that you like the overall sound quality and Speak-to-Chat feature that pauses or mutes the music which is being played and captures the voice of the person you are conversing. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music .Thank you for choosing Sony! - Chris
Verified Purchase
Noise cancellation Worked Well, Fragile...
These headphones worked as intended and I feel did a great job cancelling noise and worked great for music and online meetings for work which was my biggest use. However after two months they broke placing them on my head. No, I don't have a big head and I wasn't rough with them. They appear to have a weak spot in them. maybe they fixed this with the newer version. As you can see by the photo I had probably only put them on my head about 30 times.
Hi Oddball_Hero, While we're glad you like the amazing noise cancellation, great audio, and call quality of the WH-1000XM4, we're sorry to hear that it broke down after two months use. This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. Our WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. Please allow us to help you and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Sony.com Username: Telephone Number: Model Number: Additional Information regarding your experience with the WH-1000XM4 We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, Jess
Verified Purchase
keeps disconnecting
loses signal %26 shuts off music player. player is 2 foot away from headphones. Disconnects at random rimes. usually 2-3 songs into listening session. NOT a phone/player issue. ALL other headphones work without this issue, including Dr Beats Pro, Studio 3, Skullcandy etc. Sony has had this issue with these for over 3 years (according to reviews when searching for "disconnecting issues.") Sony has not addressed the problem. I have most recent software (firmware) updates fot this product. It's a shame. I was a recording engineer for 20 years (in major Studio.) Sony was always reliable. These were the closest to a flat freq. curve. Even after "optimizing" for my ears, the before was a flat curve AND the after was a flat curve. I prefer a Flat curve output %26 then adjust to MY preferred EQ. These were the closest to True Audio (not tweaked with BASS or Vocal etc.) However, with the Disconnecting issue, these phones are Useless to me %26 will be returned. Maybe the 1000XM5's are better, but at $399 they are over priced, as are ALL wireless Noise Cancelling fones, including Dr Beats, Skullcandy, Bose etc. ALL others had issues with TRUE audio. Audio was "shaped" to sound "better." Not the True audio produced by the engineer. I know what that sounds like. I have had many original mixed final 2 track original masters in my hands (including all Beatle final disc masters with George Martin's original notes.) Quite a thrill for a Recording Engineer. These headphones are GOING BACK. Still on a search for a good pair of headphones.
Verified Purchase
Didn't work a full year.
I absolutely loved these at first, the quality seemed spectacular and legitimately life-changing. But they suffer from a common failure which leads to an extremely high-pitched and hearing-damaging squealing sound issuing unexpectedly from one side or the other. A quick search online shows this failure was not uncommon on the previous version as well. That being said, if you disable the feature, the headphones remain usable and are otherwise of good quality.
Hi WoodyMutt, We regret to hear you are having an issue with your Sony wireless noise canceling headphones. This is definitely not the customer experience we want you to have. If you already updated the firmware of your headphones (https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads) and initialized the unit to factory settings (https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html) and still having the same issue, you can email us at socialsupport@am.sony.com with the following details so we can better assist you: Name: Sony website Username: Model Number: Issue: Telephone Number: We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter. Thank you for letting us help assist you. Sincerely, Vincent
Verified Purchase
Love them!
I got them for my birthday and they're worth all approximately 350 dollars! They're lightweight and comfortable and the battery life and quality are both outstanding. I loveeee them, 10/10 would recommend. They're good looking too, not bulky looking, they have a very clean, classy look to them. I wired them up to the headphone jack of my wireless xbox controller and had no trouble with them then. They come in a slick looking carrying case with space for the headphones and cord and charger/adapter for planes. I can not overstate how much I really love these headphones. The noise cancelling is pretty amazing to me. Makes focusing on studying muchhhh easier for me since I'm very sensitive to sound and noise distraction.
Hi Rette, We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Ralph
Verified Purchase
Disappointed
My friend has them and told me not to get them, but I wanted them really bad so I didn’t listen (spoilers, I should’ve). Sound wise, they are average. Sound cancelation wise, they are more than excellent. So if you only listen to music, podcast, videos, etc, then they aren’t terrible (if we ignore the price tag). But if you will be using them for zoom calls, ft, or any activity that would require using the microphone, I wouldn’t recommend. I will say, they are elegant. I returned them and in the process I found out that Sonys customer service exceptional.
Hi Nodyyyyyyyy, While we're glad you like the excellent noise canceling feature and sound quality of the WH-1000XM4 headphones, we regret to hear about the call quality issues you've experienced and it had to be returned. This is usually not the case for our headphones nor the experience we want you to have Following the troubleshooting steps on the link below ensures optimal call quality performance for these headphones. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752751.html If you're currently looking for a replacement headphones that features Industry-leading noise Cancellation, extraordinary sound quality, and crystal clear call quality, I'd recommend checking out the Sony WH-1000XM5 Wireless Industry Leading Noise Canceling Headphones. For more details, you may refer to the link below: https://electronics.sony.com/audio/headphones/all-headphones/p/wh1000xm5-b And for future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
Verified Purchase
Charging port almost caught fire
I went to unplug my headphones from charging and burned my finger. The headphones melted around the charging port and was smoking. I have taken very good care of my headphones and there was no reason for this to happen. Very disappointed and I’m out of headphones. I don’t know what to do.
Hi Paulieboo25, Thank you for your input and concern. Sony takes all such reports seriously and will investigate appropriately. In order for Sony to investigate your product concern appropriately, we will need to evaluate your product. Please email us at safetysupport@am.sony.com. Once we have your contact information, we can arrange your product to be evaluated. Regards, Sam
Verified Purchase
TOTALLY USELESS
I purchased these headphones to use while talking on the phone during meetings. So far no one can hear me clearly while I am wearing the headphones. VERY DISAPPOINTED!!! I did my research that these came very highly rated from a number of reputable tech websites. However, since I am not able to use them while talking on the phone they are TOTALLY USELESS AND A WASTE OF MONEY.
Hi Ned S, We are sorry to hear about the issue you are having. This is usually not the case for our headphones nor the experience we want you to have. For call quality concerns, we recommend performing the following steps: Install the latest firmware update. Initialize the headset. Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Sam