Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones forMember photos
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Verified Purchase
Absolutely Love them
I have only owned these headphones for a short time but I absolutely LOVE them. I"m already addicted to them. .lol. To me the music sounds even better than being at a concert. It's all there the bass guitar and drums sound awesome. I love to hear the symbols to and the highs sound just as good as the bass. To talk to someone all you have to do is speak and the music will kick off and you can hear plain as day and when your finished talking they kick right back on. I looked for about two months off and on, reading reviews all over the net and kept coming back to these and I finally pulled the trigger and bought them. I'm very happy I got these and not something else. I'm not into writing reviews but I looked for so long before I made up my mind that I hope this helps someone that is doing the same.
Hi DEWRAGS, Thank you for your 5-star rating and for taking your time to review. We appreciate that you love the WH-1000XM4 Wireless Noise-Canceling Headphones. Good to know that you like the overall sound quality and Speak-to-Chat feature that pauses or mutes the music which is being played and captures the voice of the person you are conversing. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music .Thank you for choosing Sony! - Chris
Verified Purchase
Topnotch Headphones
I purchased these headphones to use when watching TV due to some hearing loss problems. The fit is extremely comfortable %26 the sound quality is very good. The Sony Headphones App is great for use in adjusting sound performance, quality %26 volume. The fact that you can connect to two Bluetooth devices simultaneously is a major plus. Compared to a set of Yamaha headphones I recently returned due to discomfort %26 Bluetooth issues, the Sony Headphones are by far superior.
Hi LRW53, That's nice to hear! We're also glad that you like the comfort, sound quality, features, performance, and use of Headphones Connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Verified Purchase
Great sound but it won't pair with my iPod Touch
This headphones could not connect directly to my iPod and required me to install the Sound Connect app on my Galaxy S22 phone. It would then only work as the 2nd paired device and also required that I leave Bluetooth activated my phone, otherwise the connection to my iPod would drop.
Hi GTee, Thank you for the purchase! We're glad to hear that you like the sound quality of the headphones. It will only connect to device that supports A2DP Bluetooth profile. Please check the specifications of your device. Thank you for choosing Sony! -David
Verified Purchase
They work amazing - but one ear is getting staticy
I bought them in Feb 2022 - they worked great all up until the last 2 trips I took. I only use them when I fly - as its the only time I need over the ear headphones. So total I probably used them around 30 times at an average of 2.5 hrs of use.. so VERY minimal use. and one of the ears has a lot of static when playing sound. it started off minimal but now its getting to the point where they are hard to use. hoping the warranty actually works out - since I got 1 month left. but we will see. updates to come when I find out.
Hi cxp3, We are sorry to hear about the issue that you are having with the WH-1000XM4 headphones. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode. If the issue still occurs, please try resetting and initializing the WH-1000XM4. To reset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html To initialize: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html May we contact you to help? If so, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Carl
Verified Purchase
The highest quality sound, features, and build
These are hands down the best sounding and most comfortable headphones I have ever owned. The features they have are so nice. They truly are noise canceling. If you want to turn the noise canceling off, you can do that easily. Since I got mine, my son and husband loved them so much that they both went out and bought a set each. You can feel the quality build of these as soon as you hold them. I love them and highly recommend them.
Hi Sara, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Verified Purchase
WH-1000XM4 Don’t connect to me phone
I mainly use these headphone when I’m working on my laptop, and now they don’t want to connect to my phone. I turn off my BT from my laptop and try to connect the headphones through both setting and the Sony app. Can’t get it to connect at all. I’ve tried even connecting them with the wire and they still won’t connect. Very annoying.
Hi Mona20, Thank you for the review and we do apologize for the inconvenience. To isolate and resolve your issue, reset the headphones to factory default settings and try again. Here's the link on how to. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html We also recommend updating the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. If the situation does not improve, even after following these steps. Please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: -David
Verified Purchase
WH-1000XM4 The Good, The Bad and Ugly.
Good: Headphones are great with great sound compared to all headphones in the same category. Noise cancelling is one of the greatest. I have tested the noise cancelling in most crowded areas and it is one of the best. Battery life is one of the greatest I have seen so far. It is also very light weight so that you can wear it for a long time without any issues. Setting this is very easy with the sony app. The sony support is very attentive and very supportive. The Bad: If you are setting this up with multiple devices for example phone and laptop so that it can connect as soon as you switch the device it is very easy to do that but all the issues started happening after that. While connecting to the single device lets say phone if you start your laptop you will hear the message that "Second device connected" but after every 10-15 second it play the same message while you are listening the music on first device. It is so irritating and I found no solution, how to fix that. The Ugly: These headphones are not meant to be for Zoom conferencing, I had to exchange my first pair of headphones as I people were not able to hear me on the zoom calls. Also there was issues while calling to people over phone, Whenever I use to call people over phone the other party tells me that I am sounding like I am sitting very far from my phone.
Hello Piyush76, Thank you for your review. While we are pleased you are satisfied with the exceptional sound quality, industry-leading noise canceling function, lightweight & comfortable design, long-lasting battery life, ease of setup- especially when using the Sony Headphones Connect app, and outstanding Sony support, we are really sorry you are encountering an issue when using the multipoint connection function of our WH-1000XM4. We are also sorry if you are encountering an issue when using these headphones for Zoom & phone calls. For your issue when using the multipoint connection function, some of this problem happened if the headphones are not properly connected to your devices. Please refer to the following links for instructions on how to Connect the WH-1000XM4 headphones to two devices: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936 https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html For issues when using these headphones for video calling application, please refer to the following article to isolate and fix the problem: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089 For the call quality, this issue can be fixed by performing a firmware update as it Improves Bluetooth connection stability and Improves the hands-free calling quality of the headphones. You may refer to the following link for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613 If the issue persists, we recommend performing a resetting or initializing to refresh the content of the headset and see if it resolves the problem: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html If this does not help or you need more technical assistance, please email us at socialsupport@am.sony.com with the following details so we can best assist you. Name: Sony.com Username: Model Number: Issue: Telephone Number: We value you & your feedback, and thank you so much for choosing Sony. Sincerely, Romeo Sony Social Support
Verified Purchase
Screeching noise when ANC active
Loved at first...but just over a year and I started getting this intermittent high-frequency screeching noise from the right ear cup...goes away when I turn ANC off... an internet search seems like I'm not the only one experiencing this issue. Since past warranty Sony was no help...for the price I would expect a little lee-way on a warranty for one year!?! I'm thinking of replacing but with my experience with the XM4 I thing I'll go with the Bose 700 v the XM5
Hi MikeC56, We appreciate your time in sharing this honest review. While we're glad you like most of the features, we regret to hear that you're hearing unwanted noise on your headphones. Please allow us to help you and turn this into a better experience. Make sure to update the firmware of the headphones by performing a software update (via the Sony Headphones Connect app) for optimum performance. Doing so may resolve the issue. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads You may hear noise (such as a creak, click, or static) through the WH-1000XM4 wireless headphones when traveling through tunnels, or other environments which air pressure changes easily, even if the noise canceling function is on. When the Noise Canceling function is set to ON, you may also hear a White noise (a small electrical noise with continuous static sound). If this occurs, temporarily turn off the noise canceling function on the Headphones Connect app. Also, please remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset and keep the headset away from a microwave oven, wireless LAN device, etc. We recommend performing the steps provided on the links below to refresh the content of your headphones. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please reach out to our product support team for further assistance. You can email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Jess
Verified Purchase
Great sound, lacks control
First off let me say I love my Sony WH-1000XM4! I love the sound, the Noise Cancelling they provide and how loud they get but smooth the sound is without hurting my ears. But their biggest downfall is the control function on their earmuffs. The touch/tapping functions are just not accurate or great. I tend to listen when I'm in bed and about to fall asleep but then they annoyingly skip or do something I didn't want them to do. Honestly, this is my biggest gripe and annoyance with these headphones, I still recommend them cause their sound is amazing but they REALLY need to develop a better way to handle the controls. I suggest actual buttons. I have a pair of Jabra Elite Active 75t & I LOVE their controls. Their sound doesn't co.e close to these Sony headphones but they've mastered the controls.
Hi RICO2023, Thank you for your time writing this review. We really appreciate that you love the amazing sound quality, noise canceling features and comfortable fit of the WH1000XM4 headphones. However, we are sorry to hear some issues that you are experiencing when wearing the unit while sleeping or lying down on your bed. When you listen to music while wearing the headset on your ears, the headset will pause music playback automatically if the headset is removed. When the headset is worn again, the headset resumes music playback. It's totally possible to enjoy these headphones while lying down especially when wearing detection is off. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function). For more information about wearing the headphones, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following: Name: Sony.com Username: Telephone Number: Model Number: Issue: Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks again for purchasing SONY! - Kris
Verified Purchase
Everything I could have wanted
I was due for some new headphones. It took hours and hours to read and watch reviews for headphones made by all the major brands (Sony, Beats, Bose). It can be overwhelming to balance all the pros and cons and make a decision. I settled on the Sony WH1000XM4, and I'm very happy. Here's a few things I really like: 1) Really comfortable - nice soft ear covers and padding at the top 2) Great sound - all my music sounds crystal clear with no complaints about the bass or treble. There are some default settings but you can adjust the audio to your specific preferences by downloading and synching the headphones to your phone via the Sony Headphones app (I recommend doing this) 3) These headphones automatically turn off if you take them off.... I think it's a few minutes. You won't accidentally drain the battery if you take them off and forget. 4) You can simultaneously pair to multiple devices (something you do through the Sony headphones app). This doesn't mean you listen to multiple devices at once, but instead you won't have to re-pair to a new device every time you switch over. For example, I turn my headphones on and at verifies it is ready to use with my iPhone (1st device) and then a second later it verifies it is ready to use with my PC (2nd device). At that time I can use either one and the headphones will play. 5) If you start talking while music is playing, it will mute the headphones 6) You can put your hand over the right headphone at any time to quickly mute the music and listen to what is going on around you. Perhaps if your wife is yelling at you. 7) The noise canceling is superb. I can't hear my wife yell at me at all. And therefore she does not like these headphones. The noise canceling is so good I would be careful wearing these if you are anticipating a phone call, a knock at the door, or want/need to hear your kids yelling. You will likely hear none of it. 8) The distance you can walk from your Bluetooth source is quite impressive. I can go anywhere in my house with my headphones and still hear the audio clearly with no cutting out. That success of course will depend on your living situation. I'm in an 1,800 square foot two-story house. Very happy with this purchase!