Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones forMember photos
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Verified Purchase
Thank you
I needed noise canceling headphones to work at my noisy hub that would block out traffic noise but still allow me to hear if I needed to. But that wasn't the biggest hurdle in shopping, they also had to fit my head for long term wear. This was literally The Only Brand that hit all the marks! And while the need for sound to be great was lower on the list of necessities, these deliver excellent audio. Long battery life, great packaging for safe storage, and I've worn them for hours at a time with no headache or sore scalp or sweaty ears. They were a gift so price point wasn't an issue, but so far I feel they're worth every dime. Hopefully they last.
Hi ShinyMunki, Awesome! We are so glad to hear that you are enjoying your new headphones! Thank you so much for choosing Sony! -Carl
Verified Purchase
Great sound, lacks control
First off let me say I love my Sony WH-1000XM4! I love the sound, the Noise Cancelling they provide and how loud they get but smooth the sound is without hurting my ears. But their biggest downfall is the control function on their earmuffs. The touch/tapping functions are just not accurate or great. I tend to listen when I'm in bed and about to fall asleep but then they annoyingly skip or do something I didn't want them to do. Honestly, this is my biggest gripe and annoyance with these headphones, I still recommend them cause their sound is amazing but they REALLY need to develop a better way to handle the controls. I suggest actual buttons. I have a pair of Jabra Elite Active 75t & I LOVE their controls. Their sound doesn't co.e close to these Sony headphones but they've mastered the controls.
Hi RICO2023, Thank you for your time writing this review. We really appreciate that you love the amazing sound quality, noise canceling features and comfortable fit of the WH1000XM4 headphones. However, we are sorry to hear some issues that you are experiencing when wearing the unit while sleeping or lying down on your bed. When you listen to music while wearing the headset on your ears, the headset will pause music playback automatically if the headset is removed. When the headset is worn again, the headset resumes music playback. It's totally possible to enjoy these headphones while lying down especially when wearing detection is off. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function). For more information about wearing the headphones, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following: Name: Sony.com Username: Telephone Number: Model Number: Issue: Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks again for purchasing SONY! - Kris
Verified Purchase
Noise cancellation Worked Well, Fragile...
These headphones worked as intended and I feel did a great job cancelling noise and worked great for music and online meetings for work which was my biggest use. However after two months they broke placing them on my head. No, I don't have a big head and I wasn't rough with them. They appear to have a weak spot in them. maybe they fixed this with the newer version. As you can see by the photo I had probably only put them on my head about 30 times.
Hi Oddball_Hero, While we're glad you like the amazing noise cancellation, great audio, and call quality of the WH-1000XM4, we're sorry to hear that it broke down after two months use. This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. Our WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. Please allow us to help you and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Sony.com Username: Telephone Number: Model Number: Additional Information regarding your experience with the WH-1000XM4 We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, Jess
Verified Purchase
A bit expensive but 100% worth it
These headphones are extremely comfortable to wear. The sound is amazing, and the noise canceling is out of this world. My only complaints is that it is made of all plastic (which doesn't bother me too much but its a downside), And the touch controls will take you a minute to get used to
Hi DumbKrab, Thank you so much for the 5-stars review! We are really delighted to hear you are satisfied with the superb performance and features of our newest industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. We will have your feedback about the build noted as we always strive to make this a better experience. Thank you so much for choosing Sony! - Romeo
Verified Purchase
Charging port almost caught fire
I went to unplug my headphones from charging and burned my finger. The headphones melted around the charging port and was smoking. I have taken very good care of my headphones and there was no reason for this to happen. Very disappointed and I’m out of headphones. I don’t know what to do.
Hi Paulieboo25, Thank you for your input and concern. Sony takes all such reports seriously and will investigate appropriately. In order for Sony to investigate your product concern appropriately, we will need to evaluate your product. Please email us at safetysupport@am.sony.com. Once we have your contact information, we can arrange your product to be evaluated. Regards, Sam
Verified Purchase
Junk maybe mine was defect but $300 mistake
After telling myself buying a quality pair of headphones was worth $300 plus i did the research an for the price point an value (so i thought) i landed here sony xm4. First off it never speed charged at all. Which was 80-90° the reason i went there. Thought i was doing something wrong until about a month in it started to charge when an how long it felt like meaning i could plug it in for hours only to pick it up an have 10° batterie. Than i started to notice an electrical burning scent coming from somewhere in my office i could’t locate but weirdly i only noticed while wearing headphones huh. Well 3rd month in an i now see the plastic around the port had melted, you know they did run noticeably hot since day one i just thought that was the large mega $300 components at work idk. Needless to say i would have been much happier sticking with $20-$40 headphones that sound same to me may not have noise cancellation but generally last about a year an don’t mind when they break. Also the text talk feature is a major pain. The music constantly would stop at any noise i turn off feature an if the headset rubbed against my hood or jacket it would turn back on. Answering calls sucked too since it would ring i could answer or accept call with headset but to engage i would have to fumble to locate my phone to switch from iphone call to headset every time an at-least 50° of calls hung up before i got there. It was a constant annoying race each call an if i missed someone important i would be upset an to some it all up. Thats what this purchased left me $300 broker an upset. Im contacting sony “support” maybe i will update if possable
Hi Abraham, we are sorry to hear about the issues you've experience with the WH1000XM4. This is definitely not the news we'd like to hear from you. We'd love to know more details as to what happened or been discussed when you contacted our support. <br /><br />May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:<br /><br />Name:<br />Username:<br />Model Number:<br />Issue:<br />Telephone Number:<br /><br />Sincerely, <br />Erin
Verified Purchase
Awesome sound quality if you care about that stuff
Previously had AirPods Max and although they sounded ok these are much lighter and comfortable for my head. Also the Apple ones are too heavy and get tiring after a while. In the case of the Sonys these are incredibly flexible headphones that offer spectacular sound quality. So the new thing in 2021 is sound quality which means wired is hot and bluetooth is not. Best sound quality is through headphone jack and included wire if you have a hifi streaming service such as lossless Apple Music or Tidal. Actually if you really want to treat your ears to all out sound quality invest in a nice external digital to analog converter: that is the killer setup! If you really need the convenience though Bluetooth works just fine on these. Comes with very nice and convenient case and the headphones fold nicely to fit.
Hi 664Hwy5, Thank you for upgrading to your new Sony WH1000XM4! We're very pleased to hear you're enjoying the exceptional sound quality of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Verified Purchase
Great while they safe and work!
I bought these a year and a half ago. I loved how they were comfortable and sounded until recently when they randomly started screeching this loud high pitch noise into my right ear! Honestly, I am very disappointed with this product quality given the high price tag. One thing is for them to break down, and another is to potentially damage someone's hearing. I will never recommend these to anyone and discourage anyone from buying them. You can find similar experiences on Reddit which means that this isn't an isolated event.
Hi there, Thank you for your review. While we are pleased that you love the incredible sound quality and comfortable fit design of our WH-1000XM4, we are really sorry if you are having noise issue with the right side of the headphones. This is definitely not the experience we wanted you to have on our premium headphones. If you haven't tried yet, please follow the troubleshooting steps on these links to refresh the content of your unit and see if it resolves the problem: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html And as a general recommendation, to ensure that you are getting the most out of your WH-1000XM4, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads If the persists or you may need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details so we can best assist you. Name: Sony.com Username: Model and Serial Number: Issue: Telephone Number: I hope this helps and thank you for choosing Sony. Sincerely, Romeo Sony Social Support
Verified Purchase
Best bang for your buck
I bought these right before I started my junior year of high school in 2023. All throughout then until now they have been nothing but the absolute greatest. The sound control app that lets you personally configure your own sound is an absolute marvel. Congrats, Sony! Unfortunately, the battery did fail on me but after heavy use during multiple hour long workout sessions it was expected. I will be purchasing another pair today. I recommend you do the same.
Hi stylebendernut, we're glad you like our industry-leading noise canceling headphones. We're sorry to hear about what happened to your old unit. We have our Support team that is always happy to assist. If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for trusting Sony! ~Earl
Verified Purchase
Better than Bose
I needed a new pair of noise cancelling headphones to help with overstimulation. My last pair was Bose and initially I got a new model but it was horrible! I did more research and found a lot of good reviews about this product. Day one and it is already way superb to Bose. The noise cancellation is way better yet I can still hear the people I am talking to. I love the touch features instead of buttons.
Hi Peyc, Very nice! We're glad you like the industry leading noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, David