Customer reviews for Sony WH1000XM4 Noise-Cancelling Over-the-Ear Wireless Bluetooth Headphones forMember photos









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Verified Purchase
Horrible Feedback After 1.5 Years of Use
They were great headphones while they lasted. Now they regularly have unbearably loud feedback noise in both ears. These have stat indoors at my work computer since I got them; they have been very well taken care of. I called support, and they would not replace them because the failure happened after one year. Do not expect these headphones to last!
Hi nickname88, This is not the experience that we want you to have. We would like to know more about what happened and review your file. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number: Sincerely, -Ralph
Verified Purchase
Noise Cancellation Has a Long Way to Go
These headphones are comfortable to wear. The audio quality is great. Great battery life and they charge very quickly. However, as the title says, I really had higher expectations for the noise cancellation. It was my main reason to buy these headphones.
Hi Afshin, While we're glad you like the comfortable fit, great sound quality, quick charging, and long-lasting battery life of the unit, we regret to hear that the noise canceling feature did not meet your expectations. <br /><br />If the effect of noise canceling is not sufficient, please try to follow the guidelines and troubleshooting steps below:<br /><br /> <br /><br />Make sure that the noise canceling function is turned on.<br /><br />Adjust the headset into a comfortable position.<br /><br />The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.<br /><br />Check that the Adaptive Sound Control is turned off.<br /><br />Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.<br /><br />If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:<br /><br />Name:<br />Username:<br />Model Number:<br />Issue:<br />Telephone Number: <br /> <br />Sincerely,<br />Sam
Verified Purchase
Charging port almost caught fire
I went to unplug my headphones from charging and burned my finger. The headphones melted around the charging port and was smoking. I have taken very good care of my headphones and there was no reason for this to happen. Very disappointed and I’m out of headphones. I don’t know what to do.
Hi Paulieboo25, Thank you for your input and concern. Sony takes all such reports seriously and will investigate appropriately. In order for Sony to investigate your product concern appropriately, we will need to evaluate your product. Please email us at safetysupport@am.sony.com. Once we have your contact information, we can arrange your product to be evaluated. Regards, Sam
Verified Purchase
Great, but two shortcomings
These are great headphones and they’re very sturdy and comfortable. The only downside is that (1) the charging cable that came with it is too short, and (2) I can’t get it to turn on while it’s charging! I bought a longer charging cable, thinking that I could use the headphones while they were charging, but it turned out that I can’t! Bummer! Other than that, I’m very pleased with my purchase.
Hi Loraki, Thanks for the positive review. We're glad that you are pleased with the headphones. We apologize if you find the charging cable short. We take this as feedback as it can help us improve in the future. Thanks for choosing Sony! -Craig
Verified Purchase
Nice headphones, poor fit.
These seem nice enough, but because they were too big for my head, they sat on my head which was a bit heavy. I didn't care for the way every noise was amplified in that when it slid on my ear I could hear the sound of the foam shifting in the ear cup. That said, I'm VERY sensitive to sounds and have issues with noise cancellation because of hearing my breathing and things like that stress me out due to misophonia. I tried pushing them on my ears to see how soundproof they were and they were more adaptive than full sound off but again, this could do with proper fit. The sound quality was nice.
Verified Purchase
WH-1000XM4 The Good, The Bad and Ugly.
Good: Headphones are great with great sound compared to all headphones in the same category. Noise cancelling is one of the greatest. I have tested the noise cancelling in most crowded areas and it is one of the best. Battery life is one of the greatest I have seen so far. It is also very light weight so that you can wear it for a long time without any issues. Setting this is very easy with the sony app. The sony support is very attentive and very supportive. The Bad: If you are setting this up with multiple devices for example phone and laptop so that it can connect as soon as you switch the device it is very easy to do that but all the issues started happening after that. While connecting to the single device lets say phone if you start your laptop you will hear the message that "Second device connected" but after every 10-15 second it play the same message while you are listening the music on first device. It is so irritating and I found no solution, how to fix that. The Ugly: These headphones are not meant to be for Zoom conferencing, I had to exchange my first pair of headphones as I people were not able to hear me on the zoom calls. Also there was issues while calling to people over phone, Whenever I use to call people over phone the other party tells me that I am sounding like I am sitting very far from my phone.
Hello Piyush76, Thank you for your review. While we are pleased you are satisfied with the exceptional sound quality, industry-leading noise canceling function, lightweight & comfortable design, long-lasting battery life, ease of setup- especially when using the Sony Headphones Connect app, and outstanding Sony support, we are really sorry you are encountering an issue when using the multipoint connection function of our WH-1000XM4. We are also sorry if you are encountering an issue when using these headphones for Zoom & phone calls. For your issue when using the multipoint connection function, some of this problem happened if the headphones are not properly connected to your devices. Please refer to the following links for instructions on how to Connect the WH-1000XM4 headphones to two devices: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936 https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html For issues when using these headphones for video calling application, please refer to the following article to isolate and fix the problem: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089 For the call quality, this issue can be fixed by performing a firmware update as it Improves Bluetooth connection stability and Improves the hands-free calling quality of the headphones. You may refer to the following link for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613 If the issue persists, we recommend performing a resetting or initializing to refresh the content of the headset and see if it resolves the problem: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html If this does not help or you need more technical assistance, please email us at socialsupport@am.sony.com with the following details so we can best assist you. Name: Sony.com Username: Model Number: Issue: Telephone Number: We value you & your feedback, and thank you so much for choosing Sony. Sincerely, Romeo Sony Social Support
Verified Purchase
Great noise cancelling headphones.
The best noise cancellation. Great audio quality. The build quality is pretty good and so is the bass. Battery life is good, and it syncs perfectly with my iPhone thought I’ve heard it works better on Android devices. Very comfortable on my ears. And not heavy at all tho it does clamp good enough to mute outside sounds better. Overall a great choice for noise cancelling headphones.
Hi Felix, Thank you for your comprehensive review of the Sony WH-1000XM4 headphones. It's fantastic to hear your positive feedback on the noise cancellation, audio quality, build, and comfort. Your observation about the battery life and the headphones' compatibility across different phone platforms is insightful. Sony headphones perform well with both iPhones and Android devices. You may notice better sound quality on Android due to the LDAC codec, which iOS does not support as easily, enabling higher quality audio transmission. The clamping force you've noted is indeed a design choice that aids in better noise isolation, contributing to the overall noise-cancelling performance. This model remains a top pick for those seeking premium noise canceling headphones. Thank you for choosing Sony! -Jess
Verified Purchase
Disappointed
My friend has them and told me not to get them, but I wanted them really bad so I didn’t listen (spoilers, I should’ve). Sound wise, they are average. Sound cancelation wise, they are more than excellent. So if you only listen to music, podcast, videos, etc, then they aren’t terrible (if we ignore the price tag). But if you will be using them for zoom calls, ft, or any activity that would require using the microphone, I wouldn’t recommend. I will say, they are elegant. I returned them and in the process I found out that Sonys customer service exceptional.
Hi Nodyyyyyyyy, While we're glad you like the excellent noise canceling feature and sound quality of the WH-1000XM4 headphones, we regret to hear about the call quality issues you've experienced and it had to be returned. This is usually not the case for our headphones nor the experience we want you to have Following the troubleshooting steps on the link below ensures optimal call quality performance for these headphones. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752751.html If you're currently looking for a replacement headphones that features Industry-leading noise Cancellation, extraordinary sound quality, and crystal clear call quality, I'd recommend checking out the Sony WH-1000XM5 Wireless Industry Leading Noise Canceling Headphones. For more details, you may refer to the link below: https://electronics.sony.com/audio/headphones/all-headphones/p/wh1000xm5-b And for future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
Verified Purchase
Thank you
I needed noise canceling headphones to work at my noisy hub that would block out traffic noise but still allow me to hear if I needed to. But that wasn't the biggest hurdle in shopping, they also had to fit my head for long term wear. This was literally The Only Brand that hit all the marks! And while the need for sound to be great was lower on the list of necessities, these deliver excellent audio. Long battery life, great packaging for safe storage, and I've worn them for hours at a time with no headache or sore scalp or sweaty ears. They were a gift so price point wasn't an issue, but so far I feel they're worth every dime. Hopefully they last.
Hi ShinyMunki, Awesome! We are so glad to hear that you are enjoying your new headphones! Thank you so much for choosing Sony! -Carl
Verified Purchase
Great ASN
I received this as a gift for Christmas. I wasn't sold on it initially, but that quickly changed after I had it setup and began using it. Granted, I haven't owned a pair of noise cancelling headphone or earbuds before, but I was pretty impressed with what I experienced. I have had a couple of issues with the connectivity to my tablet however. Sometimes, the headphones are out of sync with the Youtube video I'm watching (i.e., the lip movement doesn't match the sound from the headphones). This has happened multiple times. On one occasion, the headphone froze and wouldn't connect to the my phone or tablet. Thankfully, this was an isolated incident, and I've not experienced it since. Overall, I would recommend these headphones (though they are a little pricey).
Hi GrumpyDaddy, Thank you for the recommendation If in case you encounter the same issue, update the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! David