Have had this unit for 2 years and other than testing for 5 minutes once a week, it has run once for less than 10 seconds. It gives us the security of knowing, if and when we need it, it will work! The BUT is it is LOUD. Regardless of what you are told, your neighbors are going to know when it is testing. Not sure how Generac can address it, but hopefully they will come up with a solution to damping the noise on future models. Bottomline, we love the security it gives us and highly recommend this unit.

Had this generator installed in September, and it has already provided power to our home during 2 brief blackouts. No more stress about not being able to get water from our well or the furnace not heating our home when it's cold! Generator starts within 5 seconds of the power going out, and is providing power to the entire house within 20 seconds. Glad we purchased it.

The installation crew from the setup, the gas installers, the electrical installers, and the startup man were absolutely fantastic. The startup man (Greg) had to install a NEW STARTER. If I may suggest, would have more quality control at your manufacturing facility so this does not occur on this part or any other.

I live in Coastal North Carolina, so we frequently face power interruptions. From Noreasters, to Tropical Storms and Hurricanes, to freezing rain we can get an outage at any time throughout the year. I wanted a dependable backup power supply so I went with Generac. We have 123 homes in our sub-division and so far about a quarter have installed Generac systems. That shows a high degree of confidence in the product.

The features concerning the generator and transfer switch are impressive. Especially the on board keypad programming and Mobile Link WIFI access to monitor the unit. Overall I think the 24KW will well serve our needs during an outage and our future needs.

Bonney installed a Generac generator at my home and the quality of the installation and their professionalism and courtesy far exceeded my expectations. They were very clear about the cost and timeline and communicated with me on a regular basis. Also, I never felt pressured to make a quick decision regarding the contract. The particular team that came to my home (Michael, Cole, Kim and Jonathan) were beyond polite and treated me and my property with the utmost respect. I was astounded that, after digging large trenches and creating a pad, they were determined to restore the ground around the generator exactly as they found it, including redistributing the decorative bark. After the installation, Cole carefully led me through the information I needed to know in regards to assessing the generator's status and how to reset it if necessary. I cannot speak for Bonney's other services, but am confident that they excel in those areas as well. All in all, I would recommend Bonney above any other company in my area and would not hesitate to use them in the future.

I purchased this generator 6 months ago and have spent more time down than running. First was the loss of rpm and won't start on a maintenance run and next the one and only time I needed it the transfer switch failed cause the factory did not fully seat the transfer coil cables. Now after I finally get the new transfer switch test it out and then today on maintenance run I get the great 1505 code and will have to wait again for a service call. Another 200 dollars to have someone come out. I hope the power doesn't go out again. Looking back I wish I never went with Generac, do your research.

I’ve been waiting a long time to purchase my Generac Whole Home Generator. Having my new generator gives me a great sense of security. Since I was a child with Hurricane Betsy, we’ve never left our home for any of Louisiana’s hurricanes, We suffered thru the power outages and the heat and lots of ice chest full of food and drink. Pulling electrical cords and fans thru our home. And now we’ll be living in absolute comfort from the moment our power goes out to the moment our wonderful lineman restore power to our grid. Thank you Generac for having such a necessary product at a very affordable price.

I have not had this generator for very long. The only thing I can state is with the cable designed to be used with generator the installation was very straight forward and went very easy. The most difficult piece was the cable was not very flexible in cold conditions. More will follow as generator gets used.

Highly recommend Generac. Excellent quality and value. While there are compeitors in the home standy generator business. No one focuses soley in the generator market and puts the technolgy and engineering into its products like Generac. Extremely pleased. Generac has the largest market share in the Generator market for a reason. You can’t go wrong choosing Generac over other brands.