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Customer reviews for Samsung 5.1 cu. ft. Top Load Washer with ActiveWave Agitator for
Samsung 5.1 cu. ft. Top Load Washer with ActiveWave Agitator
4.7 out of 5 stars
stars629 ratings629 reviews
  1. 5 stars83% (520)
  2. 4 stars14% (86)
  3. 3 stars1% (8)
  4. 2 stars0% (2)
  5. 1 star2% (13)

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Showing 381-390 of 629 reviews
Sep 16, 2025
Geno
4 out of 5 stars review

Large capacity

[This review was collected as part of a promotion.] Needed a extra large capacity washer and this fits the bill...used powder detergent with first wash and noticed a residue left on a pair of shorts. Hopefully this is not the norm or we may have to move to liquid.

Review from Samsung US
Helpful?2FXODI19P7A913632055258
Aug 31, 2025
Washer2
4 out of 5 stars review

Good washer

[This review was collected as part of a promotion.] Have only used this product for a day. I trust Samsung as my previous washer I used for 13 years and it’s still in great shape. I would keep using my old set if I didn’t need to move. I noticed this one shakes a lot but I like the smart features

Review from Samsung US
Helpful?2FXODI19P7A913632055258
Aug 12, 2025
luv2shop
5 out of 5 stars review

Great

[This review was collected as part of a promotion.] At first it seemed confusing to use but in the end don’t over think it. Love it so much more than my old washer and it has so many features. My clothes have never been this clean before absolutely recommend

Review from Samsung US
Helpful?2FXODI19P7A913632055258
Aug 19, 2025
Erik
5 out of 5 stars review

Big upgrade

[This review was collected as part of a promotion.] We've been using this Samsung washer for a few weeks now, and it's a huge step up. The first thing that hit me was the sheer size of the drum—we can finally wash our comforters without feeling like we're stuffing them in. The Super Speed Wash is a game-changer; it gets our daily clothes done so fast, which is perfect for our busy schedule. ​I'm a big fan of the soft-close lid, which is a small detail but a nice touch. The one minor thing is that the drum is pretty deep, so if you're on the shorter side, you might have to stand on your toes to get those last socks out. But that’s a small price to pay for being able to do fewer loads of laundry. Overall, it's a great machine that’s been making laundry day way less of a chore.

Review from Samsung US
Helpful?2FXODI19P7A913632055258
Jun 19, 2025
Anon
4 out of 5 stars review

Great Washer with Issues

[This review was collected as part of a promotion.] Everything about this washer is amazing. The only issue is some loads aren’t spun correctly in the end which results with an error message which happens a little too often for my liking. I’ll press resume and the time will increase but results are the same so I’m just wasting water and time. Rinse & spin function doesn’t always work correctly too.

Review from Samsung US
Helpful?2FXODI19P7A913632055258
Sep 3, 2025
Tom W
5 out of 5 stars review

Love this machine.

[This review was collected as part of a promotion.] Love the extra settings available for a more personalized wash. Love the ability to create a custom load via Smartthings app and wifi. Love the ability to delay a wash while it is in cycle incase you are running late and won't be home in time to get the clothes out. The unit will slowdown the wash cycle for you. Love the machine.

Review from Samsung US
Helpful?2FXODI19P7A913632055258
May 15, 2026
Jimmy
1 out of 5 stars review

help

my washer takes 3 hours a load/ called 1800 samsung. only get adds not help

Review from Samsung US
Helpful?2FXODI19P7A913632055258
reply from Samsung

Hi Jimmy, We can see this hasn’t been the experience you were expecting, especially with the time spent trying to get assistance. This Samsung support guide outlines steps that help address long cycle times and spinning performance, including proper load balance and correct laundry distribution for optimal results. https://www.samsung.com/us/support/answer/ANS10004802/ https://www.samsung.com/us/support/troubleshoot/TSG10003485/ If you’d like assistance reviewing your washer’s cycle times and overall performance, we’d be glad to take a closer look and help guide you through available options. Please reference 1152499469 so we can review the details together and explore the best next steps. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Thank you for your feedback. Meneleo Samsung Care

May 3, 2026
None
1 out of 5 stars review

Broke down after 4 months

Piece of garbage, broke after only 4 months of residential use, won’t buy another Samsung product

Review from Samsung US
Helpful?2FXODI19P7A913632055258
reply from Samsung

Hi None, When a washer this new doesn’t perform as expected, it can impact how you feel, and we understand where you’re coming from. We’d like the opportunity to look into what happened and check what options may be available next. You’re welcome to reach us through any of the support options below: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide this reference number (1152478825) when you reach out so our team can retrieve your information. We truly value your business. Geraldine Samsung Care

Jan 31, 2026
JBHouse
5 out of 5 stars review

Great

[This review was collected as part of a promotion.] Love this washer it is quiet, large capacity a lot of options for wash cycles

Review from Samsung US
Helpful?2FXODI19P7A913632055258
Feb 25, 2026
Bubbe4ever
5 out of 5 stars review

Great features! Love the dial!

[This review was collected as part of a promotion.] We love everything about it! Cannot go wrong with this model! Easy, quiet!

Review from Samsung US
Helpful?2FXODI19P7A913632055258