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Customer reviews for Samsung 5.1 cu. ft. Top Load Washer with ActiveWave Agitator for
Samsung 5.1 cu. ft. Top Load Washer with ActiveWave Agitator
4.7 out of 5 stars
stars
647 ratings647 reviews
  1. 5 stars82% (530)
  2. 4 stars14% (89)
  3. 3 stars2% (10)
  4. 2 stars0% (2)
  5. 1 star2% (16)

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Showing 381-390 of 647 reviews
Aug 17, 2024
Reviewer name: Unimpressed
1 out of 5 stars
1 out of 5 stars review

Don't do it.

Don't do it. Don't buy this washer, as nice as all the features appear to be. I've only had it for about 4 years and it already went bad. It has never handled large loads well. It leaves residue after it drains, so if I wash my white bath rugs, I have to rewash another 2 or 3 times to get the dirt left over out because it just floats on the water as it drains. The springs went bad so it gets out of balance super easy and they are expensive to replace. But the warranty was worthless so I've had to pay so much for repairs at this point that I actually wish I would have never bought it. Save yourself the trouble.

Review from Samsung US
Helpful?2FXODI19P7A913632055258
reply from SEA Care

Hi there, We know the convenience of having a working washer at home. We are here to help. To get the best results and cleaning capabilities out of our Samsung washer, there is a proper way to load clothes into the machine. To find out more information, click the link below. The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ To make sure your washer is clean after every use, please see "Run a Self-Clean or Pure Cycle to Clean the Interior" for steps to help from the link below. How to clean your Samsung washing machine https://www.samsung.com/us/support/answer/ANS00030150/ To check the availability and compatibility of springs for your washer, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147460596) to help our team pull up your information when you message us. Thank you. -Kimberly

Jul 11, 2024
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Lovely features

[This review was collected as part of a promotion.] Over all socioeconomic with purchase. I love having an agitator, it seems to clean clothes better. Hoping to get more than 2 years out of this one as my last started to become "unbalanced". This is replacement for the same minus agitator. The pretreat jet is a must with an infant.

Review from Samsung US
Helpful?2FXODI19P7A913632055258
Apr 25, 2024
Reviewer name: mangers
5 out of 5 stars
5 out of 5 stars review

Simply Fantastic. Washing made easy.

[This review was collected as part of a promotion.] This washer is basically perfect. Lots of capacity, flexible washing options with notification via the smart things app, and quiet operation. This is hands down better than the washer we previously had and gets things done faster, quieter and importantly just seems to get things cleaner! It also has a nice look to it and a quiet close lid. Would not hesitate to recommend it! In addition the smart things app notification is handy, even pops up on our Samsung TV briefly letting us know the cycle i done, convenient! The self wash function makes keeping the washer clean and odor free a simple press of a button.

Review from The Insiders
Helpful?2FXODI19P7A913632055258
Jul 16, 2025
Reviewer name: IrenaS
5 out of 5 stars
5 out of 5 stars review

Great washing machine.

[This review was collected as part of a promotion.] So far I am very happy with my new Samsung top loader washing machine. It has nice bold design, very quiet and all the controls are intuitive and easy to understand. The machine has many useful washing cycles that will satisfy the needs of any household. A melody played at the end of the washing process is a very helpful feature if you perform multiple tasks around the house simultaneously. Thank you Samsung for the great product.

Review from Samsung US
Helpful?2FXODI19P7A913632055258
Aug 8, 2025
Reviewer name: Zooweedmama
5 out of 5 stars
5 out of 5 stars review

Love everything about it!

[This review was collected as part of a promotion.] Absolutely love my washer! It is so quiet, I can't tell if its running. The washing options are totally customizable to my specific needs and love there's a viewing window, best movie I've seen all year!

Review from Samsung US
Helpful?2FXODI19P7A913632055258
Jun 28, 2025
Reviewer name: TJ the Laundry Queen
5 out of 5 stars
5 out of 5 stars review

What n upgrade!

[This review was collected as part of a promotion.] Just got today and I’ve done 5 loads. This holds so much! I can’t wait to wash my bedspreads in it. It’s really quiet compared to others I have had. I love that you can connect the app and get a text when your load is finished. I wouldn’t recommend for short people as it would be hard to get clothes out. I’m 5’6” and it’s deep for me. I love the see through lid that soft closes. It has a pause if you need to add clothes after starting. Spins out water super well so clothes take less time to dry. So far I would highly recommend.

Review from Samsung US
Helpful?2FXODI19P7A913632055258
Mar 26, 2024
Reviewer name: ATR1078
5 out of 5 stars
5 out of 5 stars review

Great washer for everything!

[This review was collected as part of a promotion.] When I did the first load of laundry in this bad boy, I was amazed! Once you download the SmartThings app, you can utilize the "laundry recipe" function--you tell the machine via app what type of clothes you are washing, how soiled they are, and if they are colors or whites. From there, the app gives you a couple different "recipes" to choose from that best matches what you have in the washer and away you go! It even sends your phone a notification when the load is complete. It also has something called Vibration Reduction Technology--the washer is so quiet you can barely hear it running. The drum of the machine is huge! I was able to fit a comforter with ease and with still room to spare. The drum itself on the inside is beautiful and shiny. There is a self-clean option you can also use, but I haven't made it that far yet! I know I'll never have to go to the laundromat again to wash heavy bedding because this machine handles it. Get it!

Review from The Insiders
Helpful?2FXODI19P7A913632055258
Aug 19, 2025
Reviewer name: NewIsNotBetter
1 out of 5 stars
1 out of 5 stars review

0/5

Here is a review that is not “incentivized.” I would rate this a 0 if I could because this washing machine is a piece of garbage. A load HALF of what my whirlpool could handle would make this machine become unbalanced and make the basket thrash around the sides of the machine. Now you would think the unbalanced error code would pop up and the machine would stop so you can go manually fix it (which shouldn’t be needed in the first place). Nope! Instead the machine will add additional time to the cycle, re-add water, and try to rebalance itself (unsuccessfully) several times. I have done 20+ washes with this machine and NEVER has it ever been able to successfully rebalance. So whenever I do a load that is not small (few tshirts and shorts) I need to time the machine so I can be there immediately to rebalance it myself so it won’t waste any more water and electricity. Now maybe your machine will be okay in the short term, but the question is how long it will last. Look for actual reviews here and other places and you’ll see that the impressive average rating and the glorified reviews are nothing but a facade. As soon as I am able to I will get rid of this garbage. Not passing it on to family, friends, or even acquaintances for the matter as I don’t want them to deal with the immense headache that I have trying to do something as simple as doing my laundry. Edit: gave design a 3 because it looks fine and better than my old washer, but I have to say I would much rather an appliance work properly than look good!

Review from Samsung US
Helpful?2FXODI19P7A913632055258
reply from Samsung Care

Hello, We understand the inconvenience of dealing with an unbalanced washer. Let us help. Below is a link to troubleshooting a shaking washer. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide, which you can watch from beginning to end, is also attached. Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016 We have also provided the user manual for your model. Refer to page 58 for additional actions to take when the washer vibrates excessively. https://downloadcenter.samsung.com/content/UM/202505/20250515141711491/OID67143_IB_WA7100C_EN_250514.pdf Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1150421190 to help our team pull up your information when you message us. Thank you. -Angelica

Sep 30, 2024
Reviewer name: Anthonyb97
5 out of 5 stars
5 out of 5 stars review

Great, Quick and quiet washer

Quick and quiet washer that has plenty of settings for all of your needs. I'm very happy with how quick I can wash some of my loads through the quick wash setting. The washer is high efficient but still has all the tweaks you may want to ensure you cleanliness.

Review from Samsung US
Helpful?2FXODI19P7A913632055258
Mar 29, 2024
Reviewer name: farah82
5 out of 5 stars
5 out of 5 stars review

This washer screams efficiency

[This review was collected as part of a promotion.] This item is my first smart laundry appliance and without it being smart I love it. The basin is large and fits the perfect size load for family washing without having to wash all day long. It is much quieter and does a better job at cleaning then my last washer. It also looks more modern than my old plain white washer. I love that the top is see through so you can see the cleaning process as it happens. The smart features are an added bonus. I connected to Smart things and it can remember my preferences for washing and even start the cycle for me. I definitely love, love, love it. I haven't gotten around to all the features but honestly this is my first Samsung appliance. We have many of their electronics but not appliances. Well I was so impressed with the washer I went ahead and ordered the smart dryer and I can't wait until it gets here because I know it will be just as great as this washer. I'm definitely sold on all things Samsung and look forward to replacing the rest of my appliances in my house with Samsung products.

Review from The Insiders
Helpful?2FXODI19P7A913632055258